Is Hewlett Packard really that bad? - HotUKDeals
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Is Hewlett Packard really that bad?

K1LLER HORNET Avatar
5y, 6m agoPosted 5 years, 6 months ago
I'm looking to get a new Laptop & have found what seems to be the perfect one.
However, people seem to tell horror stories of HP & how they'll never purchase another HP product again due to the poor customer service.

Are they really that bad?

I'm looking to get this: http://www.amazon.co.uk/DM1-3100-Notebook-Accelerated-Processor-Windows/dp/B004UFOTGC

Thanks
K1LLER HORNET Avatar
5y, 6m agoPosted 5 years, 6 months ago
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1 Like #1
Had an HP laptop for three years. Been great only issue is with the heating vents for the graphics card that cook my lap. reliability is fine.
1 Like #2
Ive had 2 HP laptops. 1st one lasted about 5yrs and the one I have now has lasted 2 years so far and still going. No real problems with either of them.
#3
martinhb
Had an HP laptop for three years. Been great only issue is with the heating vents for the graphics card that cook my lap. reliability is fine.


Yeah, the laptop I'm looking into is quite low powered so shouldn't output much heat.

madj1muk
Ive had 2 HP laptops. 1st one lasted about 5yrs and the one I have now has lasted 2 years so far and still going. No real problems with either of them.


Good to hear. I don't see myself keeping a laptop for 5yrs, so not a problem for me.
If it survives over 3yrs, I'll be happy with it.

Thank you both for your input - much appreciated :)

Edited By: K1LLER HORNET on May 14, 2011 23:21
1 Like #4
think there are horror stories about most brands,i have 2 Samsungs which have been perfect yet others wouldn't touch anything made by them.

if it suits your needs i say go for it.
#5
Is HP really that bad?


No, love it on my bacon sarnies X)
#6
I bluntly asked the manager of my Comet, what brand of laptop do you get returned the most, he said HP then Acer (but you did not hear that from me)
#7
i thought you are talking about hp-sauce........lol
banned#8
Mallinersha
I bluntly asked the manager of my Comet, what brand of laptop do you get returned the most, he said HP then Acer (but you did not hear that from me)


Top selling brand at Comet?
banned#9
i have a hp i am using now only problem with it is it overheats a lot and i melted a bit of my motherboard so had to get it repaired. Also they miss lead you in battery life mine said 6 hours and it is about 2hour
#10
I buy hp for school had 30 laptops for 3 years no problems
#11
battery life as good as acer!
#12
addjon
i thought you are talking about hp-sauce........lol


Lol, that didn't even cross my mind.
Changed the title to avoid confusion :)

Thanks everyone so far for the input.
Hope to get some more opinions on HP :)
#13
I've got an HP Compaq laptop and a Compaq netbook. Had the laptop for 3 years and the netbook for 2 with no issues. Never had to call customer services so can't comment on their usefulness
#14
One thing to watch for. When you buy an HP laptop you may not be getting one. You could be buying a Compaq and they have a carp reputation. The HP ones tend to start DV*** and Compaq CQ***. Not sure about the notebooks but something to think about. HP bought out Compaq a few years ago and it tends to be the ex-compaq ones that give them a bad rep.
#15
Mallinersha
I bluntly asked the manager of my Comet, what brand of laptop do you get returned the most, he said HP then Acer (but you did not hear that from me)


I asked the sales guy at currys what he recommended.
He said Apple, Hp then Acer.
#16
martinhb
One thing to watch for. When you buy an HP laptop you may not be getting one. You could be buying a Compaq and they have a carp reputation. The HP ones tend to start DV*** and Compaq CQ***. Not sure about the notebooks but something to think about. HP bought out Compaq a few years ago and it tends to be the ex-compaq ones that give them a bad rep.


I am looking to get the HP DM1-3100 Link

Hope it's a HP.

Edited By: K1LLER HORNET on May 15, 2011 00:00
1 Like #17
Just had a look its a proper HP one.
#18
I had my last hp (a compaq presario) for about 4 years, and my mum had it for 8mnths before that, it did get very hot, and abit noisy, but apart from the time i dropped it and had to have the screen replaced, it was great. I needed a new laptop about 3 months ago (poor presario couldnt keep up with all the adobe software with only 2gb max ram) and got another hp, a pavilion dv6, and i love it. my last one was super hardy, aswel, it got dropped many times and never faulted (apart from the first time).
#19
I will never buy another hp product again after the constant problems I have with my current printer. I've been tempted on many occasion to take a sledgehammer to it.
As far as laptops go, I would stick with dell as the one I have now is much more reliable than any of my previous ones (except maybe the sony vaio but they're much more expensive anyway).
banned#20
HP Laptops have the best speakers and sound quality. My DV7 has stereo speakers and a subwoofer, by Altec Lansing. So silly little tinny speakers.
#21
martinhb
Just had a look its a proper HP one.


Awesome, good to hear, thanks :)

g1bbuk
I will never buy another hp product again after the constant problems I have with my current printer. I've been tempted on many occasion to take a sledgehammer to it.


I know what you mean, we have a HP printer & it often use to jam paper in the rollers.
Seemed to have corrected itself after a while...that was strange.
banned#22
If you have 1000 of each brand of laptop, HP would be near the bottom for reliability
banned 1 Like #23
whatsThePoint
If you have 1000 of each brand of laptop, HP would be near the bottom for reliability


Did you get a bulk discount when you purchased 1000 at a time?
banned#24
Adnan786
whatsThePoint
If you have 1000 of each brand of laptop, HP would be near the bottom for reliability

Did you get a bulk discount when you purchased 1000 at a time?

I said "if" i didn't say i had bought that many, And if i had the money to buy a 1000 of each brand i'd miss HP off the list to save taking 20-25% back under warranty
banned 1 Like #25
So, you like making up statistics then.
banned#26
Adnan786
So, you like making up statistics then.

I've never tried, whats it like?
banned 2 Likes #27
Backup your 25% failure rate claim.
banned#28
Adnan786
Backup your 25% failure rate claim.

No problem, as soon as you provide a link to prove this, because i can do countless links that say otherwise

Adnan786
HP Laptops have the best speakers and sound quality. My DV7 has stereo speakers and a subwoofer, by Altec Lansing. So silly little tinny speakers.
#29
I would never buy from them again i bought a printer all-in-one, and the customer service was terrible. I would like to add I have had a HP Laptop and the last 3 printers i have owned have been HP and i was very happy with only buying HP Printers until i needed there customer service, which is the worst along with Ebuyer (Long story) I have ever had
#30
Having had a few HPs they all get way too hot, even had a HP DM3, tiny thing but once again used to get mad hot.
#31
At work we bought 20 Dell D630s and within 2 years, 80% had been replaced due to various failures. Those still running are only running using spares from all of the failed laptops. The IT guys were unable to get Dell to follow through on the warranty in most cases, but I don't know the details on that.

We then changed to HP and out of the 15 units we have had for a year, no failures. The Probook 6550b I have is really good in my opinion.
#32
The following survey was carried out in America in 2009, I believe. In summary HP have the highest failure rate after both 2 and 3 year projection. This is the first result that comes up when you type laptop failure rates into google.

Clicky

Although should probably add that I'm probably not that impartial as I had an HP laptop and the motherboard broke with it under 2 years old and the battery gave up after a year. Went for a Dell the second time around as could pick one up cheap off the outlet and they seemed to have half way decent build quality according to the survey.

I noticed someone mentioned the whole HP/Compaq thing so don't know if that could be in anyway attributed to the high failure rates.
#33
pghstochaj
At work we bought 20 Dell D630s and within 2 years, 80% had been replaced due to various failures. Those still running are only running using spares from all of the failed laptops. The IT guys were unable to get Dell to follow through on the warranty in most cases, but I don't know the details on that.

We then changed to HP and out of the 15 units we have had for a year, no failures. The Probook 6550b I have is really good in my opinion.


Do you know what kind of failures?. I build and work on computers in my spare time (Which is now non existent)

From experience hardware faults are rare, 95% of computers I have fixed have been software related faults. About 90% of those have been running Vista. I have 5 Dells at work and 4 at home and they have never had hardware failures, I have fixed friends/family computers and very rarely again see hardware faults only software/virus and porn ridden friends computers, yet they blame the manufacturer.

Components are what they are, and the cheapest of cheap rarely fail, I am going on here, I would have no fear buying any new laptop of any brand running Windows 7
#34
sparkyIreland
I have fixed friends/family computers and very rarely again see hardware faults only software/virus and porn ridden friends computers, yet they blame the manufacturer.

Components are what they are, and the cheapest of cheap rarely fail, I am going on here, I would have no fear buying any new laptop of any brand running Windows 7


I can believe that.
The non tech savvy won't know whether it's a fault with the hardware or a simple software fix. They just know that their computer is broken :)

Thanks to everyone that's contributed so far :)
#35
their new stuff are well decent..
old ones , especially with nv 8400m are dodgy...
#36
sparkyIreland
pghstochaj
At work we bought 20 Dell D630s and within 2 years, 80% had been replaced due to various failures. Those still running are only running using spares from all of the failed laptops. The IT guys were unable to get Dell to follow through on the warranty in most cases, but I don't know the details on that.

We then changed to HP and out of the 15 units we have had for a year, no failures. The Probook 6550b I have is really good in my opinion.

Do you know what kind of failures?. I build and work on computers in my spare time (Which is now non existent)

From experience hardware faults are rare, 95% of computers I have fixed have been software related faults. About 90% of those have been running Vista. I have 5 Dells at work and 4 at home and they have never had hardware failures, I have fixed friends/family computers and very rarely again see hardware faults only software/virus and porn ridden friends computers, yet they blame the manufacturer.

Components are what they are, and the cheapest of cheap rarely fail, I am going on here, I would have no fear buying any new laptop of any brand running Windows 7

Hardware failures, on mine:

3 new HDDs (none needed, Dell bad diagnosis)
2 new motherboards (following the new HDDs not fixing the fault)
Failed DVD drive (never repaired)
Then repeated BSOD with extremely loud noises from the HDD.
Laptop wouldn't boot for hours on end at times, and our IT guys just gave up at this point - it just wasn't worth their time.

However, I did like it, good battery life, powerful and only 14" so easy to carry. I spend most of my time out of the office now so my Probook is a nicer size for working for long periods. All of the Dells were Win XP I think, and we moved onto Win 7 with the HPs.

We are an engineering consultancy so most people know how to look after a computer. Most of them sit on docking stations day in day out.

One by one people had similar hardware faults which meant all of the laptops were unreliable, including multiple GPU failures.

Websites such as:
http://www.kuhnline.com/wp/?p=346

Refer to multiple failures in corporate environments, which is what we suffered. So far so good with HP. Dell were also impossible to get to do anything under warranty which for a 20-30 laptop a year contract is a bit silly.

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