I bought a D&G watch that was posted here at Christmas from Amazon. I've really looked after it, only wearing it on the occasional weekends.
So last week I was walking with a friend (at night) and suddenly the watch felt a little 'looser'...I check it and the buckle had just fallen off and was nowhere to be seen.
I came home the next day and checked the box...found a 2 year warranty card! I filled in the necessary details and sent it off recorded delivery to 'Seiko', the company which deals with the warranty and repairs.
Today I receive a letter back with a bill of £35 - £5 more than I paid for the watch! The warranty terms stipulate that it doesn't cover the following:
- Damage to the watch
- Damage to the strap
- Water damage (It's supposedly water resistant - wtf!)
So basically ALL the warranty covers it seems is a dead battery - am I right in assuming that?
I phone Amazon and they basically say there's nothing they can do. So now Seiko have my watch ransom and are asking for me to pay for the delivery back to me. Now that's service huh!
How can a company get away with making their warranty so impossible? Making the only thing 'coverable' something that would cost a couple of quid (less than postage) to repair yourself or in a shop!