Not sure if this is the place that I am supposed to post this... if not, I'm sorry
I ordered a DVD set with HMV on the 12th December for Christmas. Despite them promising delivery within a week, I had to wait 21 days before I could claim a missing item.
So I claimed the missing item. I was told that the item would be refunded to my account and then recharged.
I received a number of emails from them, one of which says, that they've reordered it but unfortunately it's out of stock.
Checking my account today, I find that they have charged my card, not one more time, but two more times.... and refunded only once.
So I have paid 3 times for an item that hasn't been received, and been refunded once. What they hell are they doing at HMV, what kind of idiots do they employ?
To top it off, why are they charging my account, when they claim that the item is out of stock? Clearly they're just not happy with ruining someone's Christmas.
Does anyone know how to contact their complaints department?, rather than their "online" email support, which they don't respond to.