HMV Price matching (Against themselves) - HotUKDeals
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HMV Price matching (Against themselves)

allsa001 Avatar
5y, 7m agoPosted 5 years, 7 months ago
Ok, so I know people always complain about HMV being overly expensive. I have read various threads where people have suggested they go into the store, and then shop online later to find it cheaper.

I just looked at HMV online for a 3DS, and thought it was more expensive than online retailers but as I have a HMV close I thought I would just pay the extra. I decided to phone HMV to check they had them in stock and the price they quoted was £20 more expensive than their own online store, which in turn was more expensive than Amazon etc.

I mentioned to the guy that he might have made a mistake as their online store was £20 was cheaper, but he said that is the case. They don't price match against their online store. But he could order me one online for that price. What the hell is going on with HMV, to me that is absolutely crazy.
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allsa001 Avatar
5y, 7m agoPosted 5 years, 7 months ago
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#1
2 different things on-line and in-store
#2
Still think it's crazy, especially as he offered to order one for me.
#3
one is operated by hmvuk ltd the other hmvguernsey ltd

there is no tax in guernsey so the website is cheaper

oh and it's not price matching. it's still ordered from the online stock availability just through internal systems!

Edited By: ham82 on Apr 28, 2011 11:15: .
#4
They won't match the online price instore - i asked this a loooooonnnnnng time ago and they just literally laughed at me :(
#5
allsa001
Still think it's crazy, especially as he offered to order one for me.

They must get commission/some kind of sales target for placing online orders for in-store customers as when I went to hmv the other day a lady asked the till assistant if hmv sold a certain CD title, he looked it up on the system and couldn't find it but said that their website had it in stock and that he could order it for her there and then. I'm guessing they're thinking that if they don't sell it in-store, rather than point customers in the online direction of Amazon, Play etc, they would rather have customers shop at hmv online and give them some form of brand loyalty so they will shop in-store again in the future.

Also for someone who uses cashback sites it is pointless as if they are placing your order for you in-store you are missing out on any cashback. I guess it's good for them if the customer has no clue about such things, but then again shopping in-store at hmv is probably a good bet that the customer has no clue about being price savvy.
#6
It's like this for most places. Just order it online.
#7
fluffyundacrakas
allsa001
Still think it's crazy, especially as he offered to order one for me.


They must get commission/some kind of sales target for placing online orders for in-store customers as when I went to hmv the other day a lady asked the till assistant if hmv sold a certain CD title, he looked it up on the system and couldn't find it but said that their website had it in stock and that he could order it for her there and then. I'm guessing they're thinking that if they don't sell it in-store, rather than point customers in the online direction of Amazon, Play etc, they would rather have customers shop at hmv online and give them some form of brand loyalty so they will shop in-store again in the future.

Also for someone who uses cashback sites it is pointless as if they are placing your order for you in-store you are missing out on any cashback. I guess it's good for them if the customer has no clue about such things, but then again shopping in-store at hmv is probably a good bet that the customer has no clue about being price savvy.


but its good if they offer the online price instore if you have vouchers, i got loads, donk know how op got them to do that because itried couple of times a long time ago with no luck and still have vouchers :(

Edited By: MR1123 on Apr 28, 2011 11:59
#8
OH got some Turtle Beach x11... Gamestation had them online at £35, but him being the impatient Ingrid that he is had to go and pay £50 to get them right away in store. I asked about the price difference the lady said that it's because for a shop they have to pay more rent etc etc.

Bit of a steep hike though.
#9
MR1123
fluffyundacrakas
allsa001
Still think it's crazy, especially as he offered to order one for me.

They must get commission/some kind of sales target for placing online orders for in-store customers as when I went to hmv the other day a lady asked the till assistant if hmv sold a certain CD title, he looked it up on the system and couldn't find it but said that their website had it in stock and that he could order it for her there and then. I'm guessing they're thinking that if they don't sell it in-store, rather than point customers in the online direction of Amazon, Play etc, they would rather have customers shop at hmv online and give them some form of brand loyalty so they will shop in-store again in the future.

Also for someone who uses cashback sites it is pointless as if they are placing your order for you in-store you are missing out on any cashback. I guess it's good for them if the customer has no clue about such things, but then again shopping in-store at hmv is probably a good bet that the customer has no clue about being price savvy.

but its good if they offer the online price instore if you have vouchers, i got loads, donk know how op got them to do that because itried couple of times a long time ago with no luck and still have vouchers :(


I think you misread the opening post, he said:

They don't price match against their online store. But he could order me one online for that price.

All the shop assistant was saying was that yes it is £20 cheaper on our internet site, let me order it for you here and now from my computer and it will get delivered to your home address. It's just the same way as when you order from hmv online yourself, the customer would still have had to input their card details, it's not like you could pay with hmv in-store gift cards/vouchers.
#10
ohh sorry misunderstood thanks for clearing it up
#11
yeah the UK branding is devoid of intelligence, go to McD's and get a big mac anywhere in the world the same, try and get the same price from O2 in shop or online totally different..........bunch of spaz's IMO
#12
Instore prices are an absolute joke - I don't know why anybody would buy anything instore rather than online somewhere.
#13
pokerpad
Instore prices are an absolute joke - I don't know why anybody would buy anything instore rather than online somewhere.

Impatience
#14
Yeah I kind of wanted the 3DS today. Unfortunatly the Game store near me has closed down. I will see what the price is like in Argos.
#15
pokerpad
Instore prices are an absolute joke - I don't know why anybody would buy anything instore rather than online somewhere.


Or maybe the joke is that you can't realise why anyone would buy instore rather than online.
#16
sancho1983
pokerpad
Instore prices are an absolute joke - I don't know why anybody would buy anything instore rather than online somewhere.

Impatience


True....I don't understand how they sell some things at the prices they have though. Maybe they don't and that is why they are going under!
1 Like #17
mr.potato_head
pokerpad
Instore prices are an absolute joke - I don't know why anybody would buy anything instore rather than online somewhere.

Or maybe the joke is that you can't realise why anyone would buy instore rather than online.


I understand that sometimes things are needed that day (or at least wanted) but I think with the majority of people - they either have too much money and don't care about comparing prices or are bad with money/lazy...

They have the occasional thing that is only a couple of pounds more expensive I guess

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