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HMV returns?

ashleh Avatar
8y, 4w agoPosted 8 years, 4 weeks ago
I pre-ordered 2 Gears of War 2 from HMV, but didn't receive them on the release date. Being impatient as I am, I went and purchased them from Sainsburys. I received my HMV orders the next day, but they came with no return instructions? I couldn't find anything online either, so I was wondering if anyone had returned to HMV at some point, or how I would go about doing it?
Cheers
Other Links From HMV :
ashleh Avatar
8y, 4w agoPosted 8 years, 4 weeks ago
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#1
Was just about to post the same actually i will as missed on site
Returning Items
Unwanted Items

Please note that we no longer offer an exchange service on unwanted items. If you wish to exchange your order, please return the item for a refund, and place an order yourself via hmv.com for the alternate item. We are happy to refund unwanted items that are returned to us within 21 days. Please send the items to the address below and enclose a note quoting your order number, and stating that the items are unwanted, and you require a refund.

hmv Customer Returns
PO Box 15
Guernsey
GY1 3AH

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
#2
Um, you couldn't wait a single day extra for a game you've waited a least a year already to play, and you can't wait the 30 seconds it takes to scan down the HMV homepage and find the bit where it says "Returns policy"? Man, you're an impatient beast.
#3
ffs i spent about 30 mins looking through the site! Sorry guys, cheers for the help lol.
#4
you can take them back to store, just print out your email receipt.
They have changed the returns policy, to only exchange but I took something back last week and they gave me a full refund becasue it was sealed.
So as long as tehy are sealed im sure they will refund them no problem, especially since you have doubles.
Failing that you will have to get a voucher or you could try flogging them on ebay, im guessing they should go for a bit on there.
#5
MCH1
you can take them back to store, just print out your email receipt.
They have changed the returns policy, to only exchange but I took something back last week and they gave me a full refund becasue it was sealed.
So as long as tehy are sealed im sure they will refund them no problem, especially since you have doubles.
Failing that you will have to get a voucher or you could try flogging them on ebay, im guessing they should go for a bit on there.



From website [COLOR="black"]Please note that we no longer offer an exchange service on unwanted items.[/COLOR]

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