Last year my renewal cam through for my insurance from direct line and although i had never made a claim and had been with them 6 years they put the price up by £130!
So i called them and immediately they put the price down to what it was the yera before
My renewal for this year just came and again they had put £120 ont the price and afer a quick call, knocked that £120 off it.
What annoys me is that they do this? I take it it's in hope that a lot of people don't notice the price increase and just carry on paying it, but it's not really a very good way to treat your loal customers.
do all companys do this?