I ordered a pair of shoes from Office.co.uk on 21st December, contacted them on 31st to see if they could chase the courier as my parcel seemed to be 'stuck' at Irvine depot. They said they would chase it up and get back to me, However, the same afternoon HDNL attempted to deliver my parcel - I was not in due to taking my little boy to the cinemas though upon checking my parcel status - it says Delivered to customer, though I have no item! I have knocked my neighbours to see if it was left with them and all of them claim they do not have it.
Has anyone had this problem - them stating they're delivered something when in fact they haven't? How did you prove you had not received the item. I have emailed Office advising them of the situation, but my worry is because the item says it was delivered to me, I have no way of proving I have not received my item... First time I've ever ordered from them aswell, not having much luck with HDNL at all - won't be ordering from ANY company that uses them as couriers :(