can anyone tell me if this is correct.
I rang my insurance company regarding damage to the roof of my house but as I was unable to give the exact date /day of the event (didnt notice until the water was pouring in the bedroom) they told me I could not claim as there had been no gale force storms which they consider strong enough to cause any damage in my area.
I had the roof repaired and paid the cost.
however they have now put my excess up from £50 to £250 because they say I am more likely to claim of them as I have had a loss???
I did not claim I only enquired and they told me no. I do however want to make a claim for the internal damage caused by the water but they say I have to pay the first £250!!
can they do this? I am not a serial claimer I have only ever claimed once for my freezer which defrosted whilst I was away on hols. Been with this company for four years. will not be staying there after this year though.