my fridge freezer doesnt seem to be getting cold its out of garentee as its 2 years old. just rung them they want me too take out a policy 10 months at 12.99 covers me for the year. first tried to get 15.99 out of me. was wondering what there like for repairs if any one knows, if they cant mend it they then refund policy. cant come out till tuesday, my sons diabetic so all his insulin in fridge will be unusable.. i got a good make as i thought it would be more reliable, so any hints on dealing with them would be apprechated..