Hotpoint wd860 woes, any experts for advice pls? - HotUKDeals
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Hotpoint wd860 woes, any experts for advice pls?

krjgreen Avatar
8y, 5m agoPosted 8 years, 5 months ago
Hi, i have a hotpoint washer/dryer its 3 years old and it has given me nothing but trouble.
in the first year i had it i had 4 call outs to get it fixed with various issues. at one point they gave me a new machine.
after the one year manufacturers warranty i was offered an extended warrenty i took it thinking i would probably get more problems, i was right..
in the last 18 months i have had 13 call outs, the next one arrives tommorow. each time the guy 'fixes' it. its not the same fault each time i think of the last 13 faults 6 of them have been different.
i have asked them to write it off as it seems to me the machine is cursed, if its 'beyond repair' then they give me a new machine but each time they just replace a part and go.
hotpoint customer service dont want to know already phoned them, im afraid i have no idea who i bought it off cos it was on the net and i cant find the receipt.
does anyone know of anything i can do to ge them to kill this machine off and give me a new one,
oh and each time it faults its at least 10 days untill i get an engineer out ,so i spend more time without a machine than with one,
i really hope one of you is a hotpoint engineer that can tell me what makes a machine beyond repair!
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krjgreen Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
[CENTER]sorry to hear this
just what you need ................................................ !![/CENTER]

[CENTER]http://www.wealddown.co.uk/images%20shop/418axe.jpg


http://evergreen-rentals.com/images/sledgehammer.jpg[/CENTER]
#2
trust me m8 im tempted but i try to be nice to the engineer, unless you mean for the machine?
#3
krjgreen;2275644
trust me m8 im tempted but i try to be nice to the engineer, unless you mean for the machine?

Yes I meant the machine !! :oops: :w00t: :lol:
1 Like #4
my grandparents hotpoint WD has been nothing but trouble, its even been smoking and they've still had to have repairs - not sure what makes it beyond repair I assume a drum surround that will not cycle whatever happens as the electricals can be replaced

repair rate is over 200% over 5 years, best sticking to seperate washer and dryer!
1 Like #5
I've got one of these, When I first bought it brand new it was faulty, Some of LCD lights didn't work and the display kept flashing on and off. Luckily it's been working great over the last 2 years since then.

My previous Washer/Dryer was an Hotpoint which I had many faults with, 1st fault was that it used to cut out during the Drying cycle, The engineer came out and removed a filter and it worked ok, Still had a few problems, It took ages to dry clothes and often decided not to drain water, In the end got fed up with it sold that on after 3 months use and bought our current Hotpoint 860 due to the fact it looks great with the Digital controls and was on offer etc.

I had a Hotpoint Fridge/Freezer which packed up a couple of days after the guarantee ran out, Wasn't impressed. I know quite a few people who have had Hotpoint products and suffer nothing but problems with them.

Personally I wouldn't buy another Hotpoint product, However it's hard to avoid as Hotpoint own Cannon/Indesit/Ariston and probably others.

Best Washers are probably Zanussi or Whirlpool.
1 Like #6
I have Hoover washer and drier-faulty from day one-drier REPLACED 7 times-it has leaked all over the place and made the most awful noises!!
Look who your policy is underwritten by and call them? worth a try-failing that trading standards?
#7
louloo
I have Hoover washer and drier-faulty from day one-drier REPLACED 7 times-it has leaked all over the place and made the most awful noises!!
Look who your policy is underwritten by and call them? worth a try-failing that trading standards?


i have spoke to the underwriters and all they can say is its up to the engineer to write it off. seems to be loads of stuff on the net about this machine having problems. im thinking of sending the info the watchdog.
#8
great news, today they have wrote off my machine! so i now have a MIELE W 1716 on its way :)

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