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How are O2 broadband

JohnCenaFan Avatar
banned6y, 6m agoPosted 6 years, 6 months ago
Currently getting lots of disconnection on talktalk and it annoying how are O2 do you get disconnected alot and what's the speed like in the day.

and how that on throttling like that don't throttle after say 60GB downloads do they.
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JohnCenaFan Avatar
banned6y, 6m agoPosted 6 years, 6 months ago
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#1
We were on virgin then went to 02 but had to change back as we were too far from the exchange and the speed and connection was awful. 02 said it wouldn't be any better any time soon as its our fault basically for living where we live - ridiculous!
[mod]#2
o2 are excellent - best customer service by far
#3
O2 are fantastic, best decision I have made! Make sure you go through quidco and go for their 20Meg plans! Unlimited is unlimited!
#4
Great if you get their LLU offering, crap if not
#5
Great service, and very cheap (if you have an O2 mobile) although they have massive problems with their DNS servers - but this can be fixed quite easily by using Googles public DNS servers.
#6
If it's a problem with your line from the exchnage or within your premises moving companies will solve nothing. All that will chnage is who you pay the bill to
#7
My house, girlfriends house, my parents house, all ordered via cashback sites, all with O2 subsidy, noone can match them for value/service if you have O2 Mobile with em.

Albeit all on their LLU as their Access product is crippled by BT.
#8
dcx_badass;8710313
They all use the same physical line and exchange, so you'll probably just get exactly the same with a different company, no idea why people think a new cable magically appears.

What I said, but with better spelling:thumbsup:
#9
dcx_badass;8710313
They all use the same physical line and exchange, so you'll probably just get exactly the same with a different company, no idea why people think a new cable magically appears.


Erm, LLU = they control the hardware in the exchange and have more control over the limits of the links to the exchange.

Result = Unlimited download whereas Access = caps, limits, traffic shaping due to use of BT Wholesale.

I've had broadband since the 1998 BT Interactive trials.
#10
schizoboy;8710327
Erm, LLU = they control the hardware in the exchange and have more control over the limits of the links to the exchange.

Result = Unlimited download whereas Access = caps, limits, traffic shaping due to use of BT Wholesale.

I've had broadband since the 1998 BT Interactive trials.

But they have no control over the external network, where the problem of disconnections is likely to be. Moving ISP with a disconnection problem is unlikely to solve anything. I've came accross minimal DSLAMS that have had such problems.
LLu only use thier own kit from the HDF to the MDF
#11
Paddy_o_furniture
If it's a problem with your line from the exchnage or within your premises moving companies will solve nothing. All that will chnage is who you pay the bill to


Not true with us - we practically had hardly any signal with 02 - changed back to Virgin and its been full signal all the time. The quality and speed is far superior than 02 could ever offer and that's why we decided to go back. We were only going with what we were told by 02 about being too far from the exchange the quality diminishes depending on how far away you are. Also confirmed by ex-husband who works for BT.

Everyone will have a different experience with whatever broadband they choose so go with what you think is best OP.
#12
O2 with LLU is the tops :)
#13
kaks26;8710558
Not true with us - we practically had hardly any signal with 02 - changed back to Virgin and its been full signal all the time. The quality and speed is far superior than 02 could ever offer and that's why we decided to go back. We were only going with what we were told by 02 about being too far from the exchange the quality diminishes depending on how far away you are. Also confirmed by ex-husband who works for BT.

Everyone will have a different experience with whatever broadband they choose so go with what you think is best OP.


Is your Virgin connection ADSL or cable. If it's cable then there's no wonder it greatly improved as it DOES use a very different connection cable.
#14
kaks26;8710558
Not true with us - we practically had hardly any signal with 02 - changed back to Virgin and its been full signal all the time. The quality and speed is far superior than 02 could ever offer and that's why we decided to go back. We were only going with what we were told by 02 about being too far from the exchange the quality diminishes depending on how far away you are. Also confirmed by ex-husband who works for BT.

Everyone will have a different experience with whatever broadband they choose so go with what you think is best OP.

If you have moved to cable broadband thats why, cable uses an entirely different technology to what BT and other ADSL providers use. Cable speeds are not dependent on the distance from you telco exchange.
#15
I'm with O2 broadband and occasionally experience disconnections. However, customer service is second to none and the speeds that I seem to get are much higher for a smaller cost than the previous ISP's i've been with.

-SAVE4IT
#16
4leafed
Is your Virgin connection ADSL or cable. If it's cable then there's no wonder it greatly improved as it DOES use a very different connection cable.


Yes sorry thought I'd said that already - its because its NOT cable that the connection is rubbish, and why 02 said we were too far away from exchange.

Paddy_o_furniture
If you have moved to cable broadband thats why, cable uses an entirely different technology to what BT and other ADSL providers use. Cable speeds are not dependent on the distance from you telco exchange.


Yes, that's why we went back to Virgin as 02 bleated on so much about how much better than everyone else they were - well they weren't for us (and probably a lot of other people who are too far away from the exchange). I was only replying to the question the OP was asking about 02 - as he may be affected too. hope that all makes sense!
#17
Erm I know they manage the line, physically I'm saying O2 LLU means O2 Control the date paths virtually 100% So no horrible caps/shaping as you would with a BTw provided ISP.

O2 = no brainer.
#18
schizoboy;8712225
Erm I know they manage the line, physically I'm saying O2 LLU means O2 Control the date paths virtually 100% So no horrible caps/shaping as you would with a BTw provided ISP.

O2 = no brainer.

But he's on about disconnections, I agree with o2 being s very good SP.
#19
Paddy_o_furniture;8712243
But he's on about disconnections, I agree with o2 being s very good SP.


I've had two major problems with my line over the years
1st time was an error with the line install which was causing problems on BT done installation they took care of it, engineer came out with an adsl module in his Panasonic Toughbook

2nd time it was when I was with O2, they saw the line was unstable, were happy with all the tests I did and that the problem WAS NOT with my equipment in anyway (direct test socket etc) BT Engineer came out, another engineer did something fubar in the cabinet causing my line all sorts of errors, 30mins at the cabinet, all fixed.

So long as you can prove to O2 that the the problem is not at your end (alot of process of elimination stuff including new routers) O2 are fine with disconnections.

The catch: if they do find the problem is with you or your equipment, from router to wiring, BT can and will charge you £115 or so for the visit.
#20
schizoboy;8712275
I've had two major problems with my line over the years
1st time was an error with the line install which was causing problems on BT done installation they took care of it, engineer came out with an adsl module in his Panasonic Toughbook

2nd time it was when I was with O2, they saw the line was unstable, were happy with all the tests I did and that the problem WAS NOT with my equipment in anyway (direct test socket etc) BT Engineer came out, another engineer did something fubar in the cabinet causing my line all sorts of errors, 30mins at the cabinet, all fixed.

So long as you can prove to O2 that the the problem is not at your end (alot of process of elimination stuff including new routers) O2 are fine with disconnections.

The catch: if they do find the problem is with you or your equipment, from router to wiring, BT can and will charge you £115 or so for the visit.

I'm very aware of that, I am one of those engineers with a toughbook and a voyager modem.

Talk Talk will raise the same task with openreach if he proves that it's an external fault. It's pointless moving a faulty line from one ISP to another.
#21
Paddy_o_furniture;8712286
I'm very aware of that, I am one of those engineers with a toughbook and a voyager modem.

Talk Talk will raise the same task with openreach if he proves that it's an external fault. It's pointless moving a faulty line from one ISP to another.



Not if O2 are more logical/kind when it comes to raising an Openreach engineer visit as they were with me.
#22
schizoboy;8712301
Not if O2 are more logical/kind when it comes to raising an Openreach engineer visit as they were with me.

It'll take at least 30 days to swap due to t&c's so he wants to get it sorted now. Talktalk should have no issue with raising an SFI task if required.
#23
Paddy_o_furniture;8712336
It'll take at least 30 days to swap due to t&c's so he wants to get it sorted now. Talktalk should have no issue with raising an SFI task if required.



Not used TT so can only judge from peoples comments of them but generally my impression was TalkTalk CS was bad as Three CS.
#24
kaks26
We were on virgin then went to 02 but had to change back as we were too far from the exchange and the speed and connection was awful. 02 said it wouldn't be any better any time soon as its our fault basically for living where we live - ridiculous!


They did you a favour. Would of had crap speeds and a crap service. Better off not signing you up at all to avoid giving you problems and ranting about it across forums and to friends. Not ridiculous at all.
#25
mr.potato_head
They did you a favour. Would of had crap speeds and a crap service. Better off not signing you up at all to avoid giving you problems and ranting about it across forums and to friends. Not ridiculous at all.


Hardly ranting - just stating the fact that we're too far away from the exchange for 02 and had terrile speed and were disconnected a lot - which is what the OP was asking. I STILL get 02 phoning up trying to sell me broadband again and I have to explain again the reason why it's not suitable. Yes they could have saved me the trouble of signing up and avoiding problems but they're only after sales - they're not going to tell me about how crap the broadband would be in my area (which I am sure they knew about). End of rant now :p
#26
mr.potato_head;8712768
They did you a favour. Would of had crap speeds and a crap service. Better off not signing you up at all to avoid giving you problems and ranting about it across forums and to friends. Not ridiculous at all.


Bear in mind ADSL is 90s technology not implemented WorldWide until the 90s.

O2 are still dependent on lines which can be many decades old in parts.

If you are over 3miles in line length expect slow speeds, over 5miles you're lucky to get any broadband.
If you are close to an exchange then you are trunked to an exchange further than your close one possibly.

Check [url]www.samknows.com[/url]
#27
schizoboy;8712876
Bear in mind ADSL is 90s technology not implemented WorldWide until the 90s.

O2 are still dependent on lines which can be many decades old in parts.

If you are over 3miles in line length expect slow speeds, over 5miles you're lucky to get any broadband.
If you are close to an exchange then you are trunked to an exchange further than your close one possibly.

Check www.samknows.com

The cable lengths (as good as the site is) is total guess work, very rarely does the cable go direct.
You can easily get ADSL over 5 Miles, 23 miles is the furthest one I've been on.
I'm on a line about 4 miles long, I synch at 5.5 downstream and 1.3 upstream on o2 (upto 8 meg).
#28
Paddy_o_furniture;8712898
The cable lengths (as good as the site is) is total guess work, very rarely does the cable go direct.
You can easily get ADSL over 5 Miles, 23 miles is the furthest one I've been on.
I'm on a line about 4 miles long, I synch at 5.5 downstream and 1.3 upstream on o2 (upto 8 meg).


Yes you are right, lots of other factors involved.

There is a way to get a nice clean, retrunked line apparently which adslguide/thinkbroadband forums mentioned years ago when adsl2 was a pipedream.

Order SDSL.
£500+ install, £150+ a month i think?

Wonder if SDSL2 Exactly or is basically VDSL now.

Basically a business product so they go through the bother of relaying your line with broadband in mind to your exchange, shame BT don't offer that as a option now, would cost hundreds though if not £1000+.
#29
kaks26
Hardly ranting - just stating the fact that we're too far away from the exchange for 02 and had terrile speed and were disconnected a lot - which is what the OP was asking. I STILL get 02 phoning up trying to sell me broadband again and I have to explain again the reason why it's not suitable. Yes they could have saved me the trouble of signing up and avoiding problems but they're only after sales - they're not going to tell me about how crap the broadband would be in my area (which I am sure they knew about). End of rant now :p


Glad you understand why. If you had their access service or you are just really far from the exchange then you would of had no end of problems and ranting even more :-D

schizoboy
Bear in mind ADSL is 90s technology not implemented WorldWide until the 90s.

O2 are still dependent on lines which can be many decades old in parts.

If you are over 3miles in line length expect slow speeds, over 5miles you're lucky to get any broadband.
If you are close to an exchange then you are trunked to an exchange further than your close one possibly.

Check [url]www.samknows.com[/url]

Are you sure you were meant to quote me? I am fully aware of everthing you just explained, but I would say it is at about 10-12 miles where you shouldnt really expect to be able to get broadband.
#30
schizoboy;8712937
Yes you are right, lots of other factors involved.

There is a way to get a nice clean, retrunked line apparently which adslguide/thinkbroadband forums mentioned years ago when adsl2 was a pipedream.

Order SDSL.
£500+ install, £150+ a month i think?

Wonder if SDSL2 Exactly or is basically VDSL now.

Basically a business product so they go through the bother of relaying your line with broadband in mind to your exchange, shame BT don't offer that as a option now, would cost hundreds though if not £1000+.

SDSL just comes through a normal copper line, doesn't get new cables laid for it.
Private wire circuits are the big one that BT looks after.
#31
Paddy_o_furniture;8712959
SDSL just comes through a normal copper line, doesn't get new cables laid for it.
Private wire circuits are the big one that BT looks after.


Not from what I remember, but I could well be wrong.
#32
schizoboy;8713066
Not from what I remember, but I could well be wrong.

SDSL is just provided over a normal copper pair same as ADSL, SDSL has no dial tone. But you won't get new cables done for it, the civils work required to have new cables from exchange to premises would cost thousands.
#33
Paddy_o_furniture;8713076
SDSL is just provided over a normal copper pair same as ADSL, SDSL has no dial tone. But you won't get new cables done for it, the civils work required to have new cables from exchange to premises would cost thousands.


So basically anyone on a slow/no-broadband line is screwed?
Seems to me BT should resurrect the old exchange registration scheme where locals for an exchange without ANY broadband registered when enough did they got an RFS date, system for mini dslams and rural non-broadband areas seems to make sense to me to make it economically viable. But then exchange villages of 20 people where minidslam exchange would need 100 people to make money is kind of screwed whether they like it or not.

Ultimately though, impossible to wire up 100% of the population which is where hopefully, maybe 4g might step in, eventually?

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