How Do I get a valid IP address for my HP printer? - HotUKDeals
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How Do I get a valid IP address for my HP printer?

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I'm with Sky Broadband and i can't connect my refurbished printer to my PC. I have been told to get a valid IP address by a techie at HP. Read More
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7y, 6m agoPosted 7 years, 6 months ago
I'm with Sky Broadband and i can't connect my refurbished printer to my PC. I have been told to get a valid IP address by a techie at HP.
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think Avatar
7y, 6m agoPosted 7 years, 6 months ago
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1 Like #1
You don't need to give it an IP address unless you are connecting to it via the network.
If it's just plugged into your PC via USB then it will work.

If you are going through the network, then you need to enter the IP details into the printer yourself (or set it to use DHCP and it will give itself an IP address).

What printer is it?
#2
You should be able to find your IP address here : http://www.ipchicken.com/
#3
Babbabooey;6504986
You don't need to give it an IP address unless you are connecting to it via the network.
If it's just plugged into your PC via USB then it will work.

If you are going through the network, then you need to enter the IP details into the printer yourself (or set it to use DHCP and it will give itself an IP address).
What printer is it?

Hi, it is an HP4650dn which is replacing my exact same model which died last week. It is connected via the Netgear network as it was before? I'm not an expert in this area:oops:
#4
Might be easier to just restore it to factory defaults-

Changing the printer's IP address
If the TCP/IP address needs to be changed, the HP Jetdirect can be reset to factory defaults so that it can receive a DHCP configuration from a server (see below). Another method is to use the printer's control panel:

Press the green check mark (Select) button.
Press the Up or Down arrow to scroll to CONFIGURE DEVICE menu and press the check mark button.
Press the Up or Down arrow to scroll to I/O , then press the check mark button.
Press the Up or Down arrow to scroll to EIO 1, 2, or 3 (depending on which EIO slot is in), then press the check mark button.
Press the Up or Down arrow to scroll to TCP/IP , press the check mark button.
Choose Config Method , then press the check mark button.
Choose Manual , then press the check mark button. Wait for the display to return to the Config Method screen. A Manual Settings option should now be available.
Press the Up or Down arrow to select Manual Settings , then press the check mark button.
Press the Up or Down arrow to scroll to IP address , then press the check mark button.
Use the Up or Down arrows to choose first byte of IP address. Press the check mark button to save the IP byte.
Repeat for the second, third, and fourth octets.
Continue using the Up or Down arrows and the check mark button to enter the Subnet address and the Gateway address.

Restoring an HP Jetdirect to factory defaults

In some cases, it may be necessary to reset an HP Jetdirect print server to factory defaults, either to clear an old TCP/IP address or to verify that any error messages that appear on the TCP/IP status section of the configuration page have not been resolved. The printer can be reset to factory defaults (or cold-reset) by the following steps:
Turn the printer on.
Watch the control panel. When the memory starts counting, press and hold the green check mark button.
Continue holding the green check mark button until the Ready, Data, and Attention lights flash once, and then stay on steady.
Release the check mark button when the Ready, Data, and Attention light are on steady.
The control panel will read, SELECT LANGUAGE .
Press (Down Arrow) button once. The control panel will read, COLD RESET .
Press the check mark button (Select). The printer will perform a cold reset and then continue its power-on sequence.
#6
You will need to change the port that your computer is looking at as well, as chances are it will be a different IP address than the old printer....
#7
^ :thumbsup:
#8
Hi, thanks for your help. I did all of the above earlier including a cold reset but an online HP representaive keeps saying 'Please contact the Service Provider and get a valid IP address, so that we will be able to assist you in configuring the printer over the network'?
#9
you need to get into your routers config and switch on DHCP in there as well

think
Hi, thanks for your help. I did all of the above earlier including a cold reset but an online HP representaive keeps saying 'Please contact the Service Provider and get a valid IP address, so that we will be able to assist you in configuring the printer over the network'?


Ignore hp online help
#10
ok, so you've done a cold reset of the printer.

Now, print out a config page and have a look at the IP adress details (IP address and gateway are the important ones).
Let me know what they are.

Now, go into your printer properties on the PC and check if the IP is the same. If it's different then change it to the same as on your config page.
#11
The IP address and also gateway from config page is 192.0.0.192
Which bit of properties from printer do I look in? Is it port, then configure port?
#12
think
The IP address and also gateway from config page is 192.0.0.192
Which bit of properties from printer do I look in? Is it port, then configure port?


The IP and gateway can't be the same. The gateway IP should be the IP address of your router.
Is it getting these from DHCP, or have you manually entered them?

On your PC do an ipconfig /all from a command prompt, and let me know your IP address and the default gateway.

You are correct as to where to look at the port on your computer. You can't change the address though, you will need to add a new TCP/IP port (but no point doing that until your printer has a correct IP).
#13
Babbabooey;6505204
The IP and gateway can't be the same. The gateway should be the IP address of your router.
Is it getting these from DHCP, or have you manually entered them?

think I've lost the plot! Been doing this for last 3 hours! I believe that the current settings are from a cold reset
#14
PMd you.
#15
Most printers are setup to work from DHCP by default. If your on netgear, the easiest route is to log onto your router and look at the connected devices. You will know what is currently connected and you should be able to pick out the printer and see it's internal ip address.

If that fails, your printer should have a network configuration or configuration print out which will include the IP Address.

There also could be the possibility that the network part of the printer is actually turned off (due to the factory reset) so you may have to navigate the menu to enable it.

Your gateway will be 192.168.0.1 (go to this address to see what devices are connected).
#16
[COLOR=blue]Big Big [COLOR=red]THANKYOU[/COLOR] to Babbabooey who has solved my printer problem. A complete STAR![/COLOR]

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