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How does John Lewis pricematch work?

The JFKThe JFK

I have read their policy on the net, but still do not fully understand it.

For example, A TV cost £700 in JL with a free 5 year guarentee.

However the same TV costs £600 in Currys without a guarentee.

Can i pricematch and if i buy it from JL, do i get the 5 year guarentee?

And also how do i prove the price ect?

Thanks

All Comments (6)

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    Richyyy
    Yes you can pricematch at JL in that example, and yes you do get the five-year guarantee (which is free, and the main reason people go to JL for TVs). To get the price-match, the TV has to be in-stock and on display in-store at that price - online prices DO NOT count, although you can get price-matches with places like Richer Sounds and Empire Direct which are mostly online but also have a few retail outlets.

    You pick a JL store and contact them by phone/email/dropping in at the store and request the price-match. Generally it'll take a day or two as they apparently send people round to physically check if the TV is available in the other store. Sometimes it's faster if it's something silly like price-matching themselves (another JL branch) if one branch has lowered their price due to a local price-match. If you're in Scotland then they're trialing an abridged version of their policy where they only match local prices, but in England (for now) they're still matching anywhere with a retail outlet.

    There's a huge thread all about this over at avforums that explains things further.
    The JFK
    Ok cheers mate. I read the thread in the AVForums but was still abit confused.
    You have explained it well. Cheer mate.
    jg213
    Richyyy
    If you're in Scotland then they're trialing an abridged version of their policy where they only match local prices, but in England (for now) they're still matching anywhere with a retail outlet.


    I thought that you had to price match with a local store in a 8 mile radius of the JL you're doing a price match with ??? (or are you saying that, that only applies in scotland right now ?)

    Im in London, does that mean that I could do a price match with any store more than 8 miles away from a john lewis store, i.e any london retail store ?

    Hope that is the case because Ive been trying to work out distances etc :thinking: lol
    Richyyy
    jg213
    I thought that you had to price match with a local store in a 8 mile radius of the JL you're doing a price match with ??? (or are you saying that, that only applies in scotland right now ?)

    Im in London, does that mean that I could do a price match with any store more than 8 miles away from a john lewis store, i.e any london retail store ?

    Hope that is the case because Ive been trying to work out distances etc :thinking: lol


    No, the store doesn't have to be local to you (or the John Lewis store) unless you're in Scotland. Check here - http://www.johnlewis.com/Help/Help.aspx?HelpId=18:
    Our promise to you extends beyond the local area to cover any conventional shop in the UK where you find the same item on display at a lower shelf-edge price with the same availability and terms.


    If it's on-display, in-store, in an outlet anywhere in the UK, they should match it. From what I hear you're better off doing it either over the phone or via email though - some of their staff in-store may say you have to buy it first and then subsequently claim back the difference. That's a load of rubbish.

    The line on that JL page that says "Our buyers set the same prices for johnlewis.com (and John Lewis Direct catalogues) as for our John Lewis department stores. If the price of an item in our shops is changed due to price matching a national competitor, the online price will also change" is also a steaming pile of horse-manure. Nearly every TV they sell is available vastly cheaper elsewhere, including several that are hundreds cheaper at mainstream places like Dixons and Comet. Pretty much all of their televisions are overpriced unless you get a price-match.
    The JFK
    But the pricematch is well worth it just to get the free 5years guarentee.
    friggett
    Presently the other products have to match the warranties as well. Which is why JL have increased their warranties.
    Read the full story here: http://www.theguardian.com/money/2011/feb/05/john-lewis-never-knowingly-undersold

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