How to you get your money back if youve been robbed through ebay? - HotUKDeals
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How to you get your money back if youve been robbed through ebay?

J4GG4 Avatar
5y, 8m agoPosted 5 years, 8 months ago
As title says, bought something for £260 on ebay but after 3 weeks did not turn up. Despite auction stating it will be sent recorded delivery. Tried to open a dispute in ebay but it says i am not covered so i cannot open a dispute. Tried the same in paypal and again im not covered. Just a message saying contact the seller to resolve any issues. So im £260 out of pocket with no protection what so ever. Anyone else been in this situation before?
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J4GG4 Avatar
5y, 8m agoPosted 5 years, 8 months ago
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#1
Can I ask what you bought as Im not sure why you aren't covered? Was it a voucher?
#2
i had this happen to me on here £300 so i went to the police they sorted everything
#3
It was a gift card which has either gone missing or seller did not send it.

How do the police sort it? Do they contact paypal or whats the process?
3 Likes #4
When will people learn NOT to buy gift cards via Ebay!
#5
just ring your local office they will get in touch with the online fraud dept and will most times get it sorted
#6
parisp
When will people learn NOT to buy gift cards via Ebay!
Why? never had a single problem in 4 years of buying them from ebay...
#7
This wasnt a dig at you by the way its just that a lot of people are getting scammed this way.There is no protection and thats why certain idiots do it. Good luck in trying to get it back its a lot of money and i would not let it drop!
#8
J4GG4
parisp
When will people learn NOT to buy gift cards via Ebay!

Why? never had a single problem in 4 years of buying them from ebay...


Because paypal and ebay don't cover you for gift cards or vouchers unfortunately. You will have to contact your local police station and hope they are helpful. good luck with it I hope you get your money back
#9
Was your Paypal transaction funded using a credit card? If so you can hold your credit card company jointly liable for your losses under section 75 of the consumer credit act 1974. They will do a charge back and your funds will be returned. I had a similar problem a couple of years ago and my money ws retuned. Paypal tried taking action against me and I reported them to the FSA and Paypal backed off.
#10
I paid using debit card unfortunately. I had no idea buying gift cards off ebay had no protection. There is no notice anywhere that i saw when purchasing this.
#11
J4GG4
I paid using debit card unfortunately. I had no idea buying gift cards off ebay had no protection. There is no notice anywhere that i saw when purchasing this.

Try speaking to the customer service team at your bank. I'm pretty sure that you may have some sort of protection. A friend of mine bought some festival tickets through a fake website using debit card and she managed to get her money back. Speak to you bank asap and don't let them fob you off.
#12
J4GG4
I paid using debit card unfortunately. I had no idea buying gift cards off ebay had no protection. There is no notice anywhere that i saw when purchasing this.


Visa debit cards have some protection, it's wrth giving them a call.
1 Like #13
Go to police worked for me the lad had to pay back and he got 300 hrs community service serves him right thieving t!?t. Lol
banned#14
Auction stated it will be sent recorded delivery and you were happy it wasn't covered for more than £35 or what ever it is if lost in post :|
banned#15
paulwilly
Go to police worked for me the lad had to pay back and he got 300 hrs community service serves him right thieving t!?t. Lol

You were lucky if they paid you back and last time i checked 240 hours was the max for CS
#16
I had this same problem with a Next giftcard on Ebay, I couldnt open dispute via Ebay or Paypal. But called Paypal up and on the phone he manually opened a dispute and i won the cash back.
Try this x
banned#17
whatsThePoint
paulwilly
Go to police worked for me the lad had to pay back and he got 300 hrs community service serves him right thieving t!?t. Lol


You were lucky if they paid you back and last time i checked 240 hours was the max for CS


its 300 in Scotland, 240 in England

Edited By: colinsunderland on Mar 21, 2011 21:43
#18
Have ebays forums gone down.... just seems every other post on here is a message about being scammed on ebay.
#19
whatsThePoint
Auction stated it will be sent recorded delivery and you were happy it wasn't covered for more than £35 or what ever it is if lost in post :|
Whats that got to do with anything. I still dont get the £35 compensation for missing parcel anyway. The sender gets it so your question should be at the seller.
1 Like #20
beth3735
I had this same problem with a Next giftcard on Ebay, I couldnt open dispute via Ebay or Paypal. But called Paypal up and on the phone he manually opened a dispute and i won the cash back.
Try this x
Thank you, i have done that and they manually opened a dispute via email. The seller has 10 days to respond. Thanks for that i wouldnt of thought to call them and open a dispute as they already emailed me stating its not possible.
#21
scoff
Have ebays forums gone down.... just seems every other post on here is a message about being scammed on ebay.
It is misc...
Anything goes...

Ebay forums are full of ebay geeks and you never get an answer. HUKD is full of buyers and sellers who always have the answer.
#22
J4GG4
beth3735
I had this same problem with a Next giftcard on Ebay, I couldnt open dispute via Ebay or Paypal. But called Paypal up and on the phone he manually opened a dispute and i won the cash back.
Try this x
Thank you, i have done that and they manually opened a dispute via email. The seller has 10 days to respond. Thanks for that i wouldnt of thought to call them and open a dispute as they already emailed me stating its not possible.

Im sure you will win as the few people I spoke to linked to the scammer I bought from all won too by calling and manually opening dispute. its a bit wrong on Paypal to make people believe there is nothing they can do to get their money back.
Fingers crossed you win the case x
#23
I can't see how the Op can win this if it's in the Rules they don't protect against Vouchers.
I think the OP's best bet is to contact his/hers bank & get them to put pressure on ebay/paypal for full refund due to a bank customer being scammed.
#24
I won and so did the others through Paypal for vouchers even though it was in Ebay terms that its not covered.
If in 10 days it doesnt fall in OPs best interest then yes the bank would be best bet x
#25
I'm surprise they never linked you to the said rules.
Did you threaten them with a bank charge-back ?
#26
WheresMeNuts
I'm surprise they never linked you to the said rules.
Did you threaten them with a bank charge-back ?

No nothing, just said i had tried to open a dispute for a non received goods on Ebay and it wouldnt let me so hoped they could help. He asked for transaction number, I told him and he just opened it, no questions asked really.
It has taught me not to bother on Ebay no more though with giftcards.
#27
WheresMeNuts
I can't see how the Op can win this if it's in the Rules they don't protect against Vouchers.
I think the OP's best bet is to contact his/hers bank & get them to put pressure on ebay/paypal for full refund due to a bank customer being scammed.

Because you have to look at it a different way, from a different angle. I bought a item from ebay using paypal. So 3 parties involved. Yes there policy states your not covered for items listed in certain catagories BUT the seller said he will send recorded but cannot even supply me with a tracking number. So at the end of the day its got nothing to do with a voucher at all, he probably never had a voucher in the first place therefore its a easy win situation for a scammer no? If they supplied a tracking number it would be a different story.

If you can list like this on ebay as a scammer i may aswel quit my job and setup shop on ebay selling vouchers i do not have. You see its not that simple, ebay and paypal have no right to not protect you on anything ESPECIALLY if they cannot supply a tracking number. And as a buyer you have no control how the seller sends it, its common sense to send a high value item via special or courier so the sellers fault, seller loses out.

Edited By: J4GG4 on Mar 22, 2011 22:11
#28
I thought ebays buying rules where the same as paypals rules after all ebay own paypal :-/
#29
WTF i had the same problem a few weeks back, check my posts you'll find the thread. Got ripped for over £165 and even after numerous calls to paypal, they didn't care and never filed a dispute for me. Seems they treat some customers better than others.

Im just lucky the seller refunded me
#30
Found the rule here:

13.3 What type of payments are eligible for re-imbursement under PayPal Buyer Protection?

1.

PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods that can be posted. Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:
*

intangible items
*

services
*

real estate (including, without limitation, residential property)
*

businesses
*

vehicles (including, without limitation, motor vehicles, motorcycles, caravans, aircraft and boats),
*

custom made items
*

travel tickets (including, without limitation, airline flight tickets)
*

items prohibited by the PayPal Acceptable Use Policy
*

items that violate eBay’s Prohibited or Restricted Items Policy
*

licences
*

access to digital content
*

industrial machinery used in manufacturing
*

items equivalent to cash (including, without limitation, gift cards)
*

Items purchased using Website Payments Pro or Virtual Terminal
*

Personal transaction payments
#31
khy86
WTF i had the same problem a few weeks back, check my posts you'll find the thread. Got ripped for over £165 and even after numerous calls to paypal, they didn't care and never filed a dispute for me. Seems they treat some customers better than others.

Im just lucky the seller refunded me
Maybe they opened the dispute without looking at what the payment was for?
#32
I believe they can see straight away what it was for, as it puts it in a certain category. Just wondering who the seller was you bought from, or the item number?
#33
khy86
I believe they can see straight away what it was for, as it puts it in a certain category. Just wondering who the seller was you bought from, or the item number?
I'd rather not disclose that until the dispute is over.
#34
Damn - I wish I'd seen this a couple of weeks ago...

I've just been scammed out of over £200 from a seller. Again, it was a gift card from a seller called 11trevwood, and he'd sold over £1000 of stuff in a week. He had 100% positive feedback, but checking it afterwards they were all for buying very low value items (cables, ebooks etc).

I raised it with eBay who, surprise surprise, said that I was not covered under Buyer Protection. The only action they have taken is to unregister the sellers account (which like someone else pointed out above, means that you cannot even get a printout of the transaction).

I will be reporting it to the police, and I am hoping that his other victims may see this and get in touch.

I am really annoyed with the way that eBay/Paypal have handled this, and the fact that it is exempt from buyer protection even though they have a special category for it - surely this must be a recognised problem, and if so they should either a) ban the listing of gift cards or b) when you bid / buy it now, a message should pop up informing the buyer that they will not be covered as it is only when you have a problem like this that you find out that items are exempt !

I am also going to report this to BBC Watchdog, as it is obviously a big problem and one that eBay seem to be wiping their hands of (obviously they still took their commission from the sale, so they're ok !).
#35
SRowlands
Damn - I wish I'd seen this a couple of weeks ago...

I've just been scammed out of over £200 from a seller. Again, it was a gift card from a seller called 11trevwood, and he'd sold over £1000 of stuff in a week. He had 100% positive feedback, but checking it afterwards they were all for buying very low value items (cables, ebooks etc).

I raised it with eBay who, surprise surprise, said that I was not covered under Buyer Protection. The only action they have taken is to unregister the sellers account (which like someone else pointed out above, means that you cannot even get a printout of the transaction).

I will be reporting it to the police, and I am hoping that his other victims may see this and get in touch.

I am really annoyed with the way that eBay/Paypal have handled this, and the fact that it is exempt from buyer protection even though they have a special category for it - surely this must be a recognised problem, and if so they should either a) ban the listing of gift cards or b) when you bid / buy it now, a message should pop up informing the buyer that they will not be covered as it is only when you have a problem like this that you find out that items are exempt !

I am also going to report this to BBC Watchdog, as it is obviously a big problem and one that eBay seem to be wiping their hands of (obviously they still took their commission from the sale, so they're ok !).

You are protected if you used paypal as I've posted the rule in post #30

Also even if ebay/paypal did not protect you you would still be covered if you paid by Visa debit or Credit card from most banks & they will do a charge-back with paypal & you will be refunded.
banned#36
WheresMeNuts
SRowlands
Damn - I wish I'd seen this a couple of weeks ago...

I've just been scammed out of over £200 from a seller. Again, it was a gift card from a seller called 11trevwood, and he'd sold over £1000 of stuff in a week. He had 100% positive feedback, but checking it afterwards they were all for buying very low value items (cables, ebooks etc).

I raised it with eBay who, surprise surprise, said that I was not covered under Buyer Protection. The only action they have taken is to unregister the sellers account (which like someone else pointed out above, means that you cannot even get a printout of the transaction).

I will be reporting it to the police, and I am hoping that his other victims may see this and get in touch.

I am really annoyed with the way that eBay/Paypal have handled this, and the fact that it is exempt from buyer protection even though they have a special category for it - surely this must be a recognised problem, and if so they should either a) ban the listing of gift cards or b) when you bid / buy it now, a message should pop up informing the buyer that they will not be covered as it is only when you have a problem like this that you find out that items are exempt !

I am also going to report this to BBC Watchdog, as it is obviously a big problem and one that eBay seem to be wiping their hands of (obviously they still took their commission from the sale, so they're ok !).

You are protected if you used paypal as I've posted the rule in post #30

Also even if ebay/paypal did not protect you you would still be covered if you paid by Visa debit or Credit card from most banks & they will do a charge-back with paypal & you will be refunded.

that rule states you are NOT covered:-

Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:

Edited By: csiman on Mar 24, 2011 11:08
#37
csiman

that rule states you are NOT covered:-

Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:

This is what I first thought (post 25 & post 28) & then for some reason I read the rules again & missed the most important sentence lol.

PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods that can be posted. Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:
banned#38
WheresMeNuts
csiman

that rule states you are NOT covered:-

Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:

This is what I first thought (post 25 & post 28) & then for some reason I read the rules again & missed the most important sentence lol.

PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods that can be posted. Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:

so OP isnt covered. Guess I'm missing your point here.
#39
You are missing my point as I though the OP would not be protected as I suggested in post 25 & 28 & then read the rules again & never read the main sentence as stated in post 37 after reading your post in post 36.
The OP maybe covered if they paid by Credit card or Visa debit card as you & I know.
#40
Unfortunately I paid with existing money in my Paypal account that I had got from selling most of my DVD collection (around 180 DVDs !), so wouldn't be covered.
And, just to rub salt in the wounds, a £16 Disney DVD that I posted 'never arrived', so I had to refund that too :o(

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