I got a new DECT phone from BT in Dec 2006 (thanks to HUKD!). In April it developed a fault and was replaced. At the beginning of Dec 2007 the power supply on the replacement died. Because of the Christmas hullaballoo I only got round to reporting it in new year.
They say that it is outside the 12 month warranty so they won't do anything. I told them that the item was a replacement and only 8 months old. Their argument is that they don't offer a "rolling" guarantee.
I thought they might be able to offer a little bit of grace since this was the 2nd faulty item. I'm now wondering if I can demand some sort of refund/replacement because of the items not being "fit for purpose".
Anyone know what the sale of goods act says about this sort of situation?