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How long is too long for rac to arrive?

£0.00 @ RAC
Just wondering if there was any set time limits for rac response broke down at 1pm,they finally turned up at 7.15pm but said on the phone it was a 2 and a half hour wait Typically it broke down on a…
Mardyass Avatar
7y, 9m agoPosted 7 years, 9 months ago
Just wondering if there was any set time limits for rac response
broke down at 1pm,they finally turned up at 7.15pm but said on the phone it was a 2 and a half hour wait
Typically it broke down on a very skinny country lane and refused to start again!
once rac arrived they had to then get a trailer out which was another hour wait
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Mardyass Avatar
7y, 9m agoPosted 7 years, 9 months ago
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(11) Jump to unreadLocked
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#1
Aren't they supposed to be within you within 45 min?
#2
Seems a bit long that, i had the aa out last month and it took 35 minutes, i was really impressed

Guess it depends how far you were from the nearest patrol
#3
wow certainly long time - write letter complaint
#4
I think i will write to let them know i was disappointed the fact it was bakin hot too didnt help as grumpiness was setting in whilst waiting lol
#5
http://www.rac.co.uk/

We [COLOR="Red"]aim[/COLOR] to get to you within 40 minutes - 24/7, 365 days a year - and we give priority attention to anyone in a vulnerable situation :?

Post your moan on there blog: http://www.rac.co.uk/forum/forumdisplay.php?f=19 ;-)
#6
Thats pretty shocking really, You pay for the service and should expect a decent response, I know at times there may be waits, but that long is just shocking!
#7
worst thing was needing a drink and being stuck in the middle of nowhere in the blazing heat unable to go anywhere
#8
We had the same tretment from the AA. Had a blow out of 2 tyres on the motorway and it took them 4 hours to get to us. We also had 3 kids (one was 6 months old) in the car and the AA knew this. We got £80 upgraded membership extended for one year. Play merry hell with them and do not take their first offer or apology.
#9
When my parents got stuck in the floods the other year, they wasnt under water just drove through a huge puddle and ******ed car up, the rac SAID they were coming out as soon as poss then failed to call them back to say they wasnt going to come, they ended up sleeping in car all night!!! My parents are in there 60's and we ended up towing them home ourselfs next day!
#10
Mardyass
I think i will write to let them know i was disappointed the fact it was bakin hot too didnt help as grumpiness was setting in whilst waiting lol


Definately write an email complaining. I sent an email to them earlier this year as i had to wait 4 hours when i was told initially theyl be with me in 1 hour. sent n email off and got a letter back from them about a month later and i think i got 3 months cover for free.. Better than nothing i guess.. Just tried lookin for the email address i sent it to but dont have it, sorry. have a look on their website. i would recommend emailing directly to them to put an official complaint rather than leaving a post on a forum. good luck
#11
I had a 2 hour wait with them before, wrote and complained but nothing ever came of it. worth a try though...

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