How long is too long for rac to arrive? - HotUKDeals
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How long is too long for rac to arrive?

Mardyass Avatar
7y, 7m agoPosted 7 years, 7 months ago
Just wondering if there was any set time limits for rac response
broke down at 1pm,they finally turned up at 7.15pm but said on the phone it was a 2 and a half hour wait
Typically it broke down on a very skinny country lane and refused to start again!
once rac arrived they had to then get a trailer out which was another hour wait
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Mardyass Avatar
7y, 7m agoPosted 7 years, 7 months ago
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(21) Jump to unreadPost a comment
Comments/page:
#1
Aren't they supposed to be within you within 45 min?
#2
Seems a bit long that, i had the aa out last month and it took 35 minutes, i was really impressed

Guess it depends how far you were from the nearest patrol
#3
wow certainly long time - write letter complaint
#4
I think i will write to let them know i was disappointed the fact it was bakin hot too didnt help as grumpiness was setting in whilst waiting lol
#5
http://www.rac.co.uk/

We [COLOR="Red"]aim[/COLOR] to get to you within 40 minutes - 24/7, 365 days a year - and we give priority attention to anyone in a vulnerable situation :?

Post your moan on there blog: http://www.rac.co.uk/forum/forumdisplay.php?f=19 ;-)
#6
Thats pretty shocking really, You pay for the service and should expect a decent response, I know at times there may be waits, but that long is just shocking!
#7
worst thing was needing a drink and being stuck in the middle of nowhere in the blazing heat unable to go anywhere
#8
We had the same tretment from the AA. Had a blow out of 2 tyres on the motorway and it took them 4 hours to get to us. We also had 3 kids (one was 6 months old) in the car and the AA knew this. We got £80 upgraded membership extended for one year. Play merry hell with them and do not take their first offer or apology.
#9
When my parents got stuck in the floods the other year, they wasnt under water just drove through a huge puddle and ******ed car up, the rac SAID they were coming out as soon as poss then failed to call them back to say they wasnt going to come, they ended up sleeping in car all night!!! My parents are in there 60's and we ended up towing them home ourselfs next day!
#10
Mardyass
I think i will write to let them know i was disappointed the fact it was bakin hot too didnt help as grumpiness was setting in whilst waiting lol


Definately write an email complaining. I sent an email to them earlier this year as i had to wait 4 hours when i was told initially theyl be with me in 1 hour. sent n email off and got a letter back from them about a month later and i think i got 3 months cover for free.. Better than nothing i guess.. Just tried lookin for the email address i sent it to but dont have it, sorry. have a look on their website. i would recommend emailing directly to them to put an official complaint rather than leaving a post on a forum. good luck
#11
I had a 2 hour wait with them before, wrote and complained but nothing ever came of it. worth a try though...
#12
I'm currently broke down at this minuet they told me 1 hour 15 mins it's now been 2 hours 30 and no fone call to say they are near or anything this is not good service
#13
have you told them you're a lone female (with a child)

that really is crappy service especially at this time of night :(
#14
Emma2711736
I'm currently broke down at this minuet they told me 1 hour 15 mins it's now been 2 hours 30 and no fone call to say they are near or anything this is not good service

Not the best time to say 'Welcome'. Hope you get sorted soon. Stay safe. :)
#15
Emma2711736
I'm currently broke down at this minuet they told me 1 hour 15 mins it's now been 2 hours 30 and no fone call to say they are near or anything this is not good service

I'd call them back and ask them what they're playing at.
2 Likes #16
Emma2711736
I'm currently broke down at this minuet they told me 1 hour 15 mins it's now been 2 hours 30 and no fone call to say they are near or anything this is not good service

Perhaps you could pass the time by reading a dictionary.
#17
In todays world I don't think they should prioritise people who are venerable. It sounds so 1990s! Old people and those with kids in bad adverts!

Surely you should phone up, give your ID number or whatever and then you get added to the list. No info is revealed on the gender or age of the people involved, just he location.

After all are venerable people paying more? Why are you subsidising them? Its a private service not a public hand out!
banned#18
groenleader
In todays world I don't think they should prioritise people who are venerable. It sounds so 1990s! Old people and those with kids in bad adverts!
Surely you should phone up, give your ID number or whatever and then you get added to the list. No info is revealed on the gender or age of the people involved, just he location.
After all are venerable people paying more? Why are you subsidising them? Its a private service not a public hand out!

There's no subsidising going on here. Single woman after a certain time of the day, very young kids involved, O.A.P's, heck lets throw in the disabled. Give them priority. It's called being nice. I suppose you will have an issue with the designated seats on the London Underground giving priority for the disabled, the elderly and pregnant woman. What about utility companies giving priority for boiler breakdowns for families with young kids, Is that an issue for you? I somehow don't think so.

Today's world could learn a thing or two from the past.



Edited By: cchopps on Sep 19, 2016 09:44: Edit
#19
cchopps
groenleader
In todays world I don't think they should prioritise people who are venerable. It sounds so 1990s! Old people and those with kids in bad adverts!
Surely you should phone up, give your ID number or whatever and then you get added to the list. No info is revealed on the gender or age of the people involved, just he location.
After all are venerable people paying more? Why are you subsidising them? Its a private service not a public hand out!
There's no subsidising going on here. Single woman after a certain time of the day, very young kids involved, O.A.P's, heck lets throw in the disabled. Give them priority. It's called being nice. I suppose you will have an issue with the designated seats on the London Underground giving priority for the disabled, the elderly and pregnant woman. What about utility companies giving priority for boiler breakdowns for families with young kids, Is that an issue for you? I somehow don't think so. Today's world could learn a thing or two from the past.

Being nice is a choice and no one wants to pay full price and then find themselves seconded to others through "special" treatment.

If we are paying the same money, why should I be waiting for longer for a repair to my boiler! As far as I am concerned if you take on responsibility such as a family and you want more, like faster or priority responses you should pay for it.

As for disabilities; if you are born disabled or disabled as a result of an accident that was not your fault then I think its fair to assume that as society we can put together some help for these help people. That should come directly from the tax pool. Unless, there is a liable other party which should be insured and thus forced to pay out to cover the other person.

If you are disabled as a result of indulgent behaviour or foolishness then you should be the bearer of that, it should be mandatory for people to take up creditable insurance for life long support.

IMO there should be no queue jumping unless you are paying extra for the privilege.
1 Like #20
groenleader
In todays world I don't think they should prioritise people who are venerable. It sounds so 1990s! Old people and those with kids in bad adverts!
Surely you should phone up, give your ID number or whatever and then you get added to the list. No info is revealed on the gender or age of the people involved, just he location.
After all are venerable people paying more? Why are you subsidising them? Its a private service not a public hand out!

What about vulnerable people, how go you feel about them?
#21
moneysavingkitten
groenleader
In todays world I don't think they should prioritise people who are venerable. It sounds so 1990s! Old people and those with kids in bad adverts!
Surely you should phone up, give your ID number or whatever and then you get added to the list. No info is revealed on the gender or age of the people involved, just he location.
After all are venerable people paying more? Why are you subsidising them? Its a private service not a public hand out!
What about vulnerable people, how go you feel about them?

Same as above? If they are vulnerable they need help, but the key is where that helps come from as to who if anyone is responsible for that vulnerability.

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