I ordered a LG TV through Dixons web on 17th May, 32LH3000 32" Full HD LCD TV. but I dont receive any information except an confirmation email on 18th May.
Here is the deal.http://www.hotukdeals.com/item/678930/lg-32lh3000-32-full-1080p-hd-lcd-tv
Here is my story.
I placed an order DIX1000149306 on 12th May, and it was cancelled due to 'security' failure without giving a specific reason.
I then placed another order DIX1000159804 again on 17th May, and this time the order has been confirmed by email and the payment has taken from my bank account on 19th May.
During the order process, I selected 3 days for 21 May, 22 May, and 23 May, and however I didn't receive any information about my delivery. then I called your delivery service on 21 May, someone told me the order was not validated/processesd, but will be processed on 21 May, and ask me to call again on 22 May for delivery time on this weekend.
So I call on Sat 22 May, only knowing that my order has not been validated, and the operator told me an investigation is needed, and promised to give me a response before Tue 25 May. Now it is Wed 26 May, and No email, No call still.
I am not sure how I can make an effective complain? I tried to complain through Dixon web, and I spent 30 minutes to find the place and type my comments on the website, only finding my comments can't be submitted or sent to Dixons!!