Hi everyone, wondering if anyone can help me..I've been with T-mobile for 6 years on a crappy tariff, 750 minutes to t-mobile and landline after 7pm for about £15 per month..I hardly ever use of any of these minutes, in my time with T-mobile I have only ever upgraded my handset once.
ok, today I decided I need something better much better, my requirements:
Free Blackberry Bold
Blackberry email service
At least 300 minutes..
So I call up T-Mobile and spoke to them about my requirements, the lady claims that the cheapest she could offer in order to get the free Blackberry and Internet with email service was £40 per month on 24 month contract for 800 minutes.
I explained that I have been with T-Mobile for so long and had one ever received one upgrade and surely this could be put into conisderation for the offer...I said that Vodafone were offering this for £30 per month...(Vodafone only offer 300 minutes though which is fine for me). The lady said she has taken my customer loyality into account and £40 is the cheapest. I thanked her and said I haven't decided.
I have just checked the T-Mobile website and have found out that this "deal" she was offering me isn't a deal at all...it is there in the website available for new customers...why did she give me this deal BS...made me kinda annoyed..
Any ideas as to how I should go about this..should I leave or threaten to leave, maybe explain to them that is £40 per month thing wasn't even a deal as it's available for new customers, is this how they treat customer loyalty..it shocks me!!!
Sorry if this is a bit long
Any help/advice is appreaciated...