I bought a refurbished computer back in August. When we were given the PC (waiting almost 30mins after paying for them to bring it out) it was the wrong one... the details were wrong. The guy said "it's a computer" but the spec was £50-£100 worse!! They managed to get us the right one.
A day after using it I had to take it back... one of the drives didn't register and the Hard Disk made an awful grinding noise. We got a replacement PC.
In about October I installed some software to monitor the motherboard because things had been acting strangely. This program discovered that the CPU was running at a melting 76*C, but we ignored it because the other stats were way out...
In November we were having so much trouble with the BSOD that we decided to reformat. The only problem was that the recover disc they had given us was in SWEDISH, so we had to go all the way back to the shop to get the disc replaced.
**At this point may I mention that the shop is over 30 miles away... a 60 mile round trip each time isn't that great.**
I reformatted the PC. It worked okay until about the 15th of December, whebn we started getting the odd blue screen again. This increased until recently when there were loads of blue screens. Each time it blue screens you understand you have to reboot and it starts all over again. Now then... each time it did a BSOD (Ble Screen of Death) there was a different error number. I did searches for these on Google and most pointed to corrupt memory. I used a program called memtest86 to do a memory scan for corrupt sectors... and the computer powered off half way through. The software developer says that this could mean it's CPU, Motherboard or Memory problems and then another site hinted that it could be a faulty power supply. That's most of the computer.
Then if things couldn't get much worse... our DVD player was making discs 'stick'. We bought a new DVD player... it still happened. We changed our brand of DVD-R... twice. I can only assume that it's the DVD Writer.
Also, the wireless LAN card doesn't load with the PC after it's been off for a few hours. The software doesn't load in the system tray and if it's manually loaded. then the error message says "Software cannot be loaded until the wireless LAN card is inserted". The PC has to be rebooted about 3 times before it decides to load the LAN card.
So I rang them up last week. He said bring it in on Monday.
We took it in this morning and here's the results:
1) He's rebooted it several times with no problem.
2) The LAN card appears to be loading (but he's not had it off long enough for it not to load).
3) He's defragged it (something I can do myslef).
4) He's had it on since 11am and it's not crashed.
5) He couldn't test it with memtest86 because the office network won't let him download it.
I told him that it only crashed when you are actually USING it and browsing the internet and stuff, so he says he'll "type a letter on it tomorrow". WOW!! That'll use up a lot of system resources!!
Sorry for the long post, but WHAT can I do if this computer-illiterate guy says that there's just nothing wrong with it? I've had so many problems with it... it's just stressful. Why do I want a PC I can't use? There's still 6 months warranty left on it too. I don't think it'll last 6 months at this rate.
:x at the computer people!!
Please help me. :(