Hi, My HP Pavilion laptop I purchased in April keeps overheating and crashing. I have spoke to HP and they have said they can take it in for repair, but I cant be without my laptop for up to 20 working days!
They then told me to contact comet and its at their discretion to give me a refund or exchange, so I contacted comet, they were really nice and told me to get a RMA (return number thing) off HP and they would be happy to give an exchange.
So contacted HP, who were horrible , who told me they would not give out RMA's, and to stand my ground with comet!
What are my rights? I cant be without the laptop for up to 20 working days (or longer), are there any other options?