I was shocked this morning when I received a letter from HSBC which says
"We write to advise that we have undertaken a review of your account and having done so no longer wish to provide you with banking facilities and have chosen to end the relationship between yourself and HSBC. Your acoount is to be closed on 23 Oct 2008. (which was yesterday, but it still working apparently)......"
I got no debit or any overdraft on my account. Basically, I didn't do anything wrong with HSBC. (May be I have been getting too much interest from the saving account over years)
Ok, I went to the branch and the officer said as the letter was issued from the Centre Manager. There was a notice sent as a 28 days notice. They can't do nothing. But advised me to called up the complaint line.
Ok, I called up the 0845 complaint line and the gentleman just said. "They (HSBC) have the right to choose which customer they want to do business with. They can close your account for any reason providing they give you 28 days notice. (So? what is the reason?) He said he can't help too much about this"
Ok, I called up the telephone banking 0870 number and asked for the reasons. Still no reason at all. But the gentleman said they will arranged a call back on next Monday. (What about my account? It might be closed at any time...) He said he can do nothing.
Can anyone give me some advice regarding to this situation?