HSBC Courtesy Call?! - HotUKDeals
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HSBC Courtesy Call?!

johncas Avatar
7y, 11m agoPosted 7 years, 11 months ago
Just got a call from "HSBC", they gave me some of my account details and I had to confirm the second parts of each, i.e. they had part of my DOB.

Then they waffled on about my account balances and how I was eligible for some account upgrade etc etc. Sales basically.

Is this genuine or should I be worried?
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johncas Avatar
7y, 11m agoPosted 7 years, 11 months ago
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Comments/page:
#1
Best thing to do is phone up your HSBC bank and ask them, better to double check
#2
munnski
Best thing to do is phone up your HSBC bank and ask them, better to double check


yes i agree as they should have known all of your date of birth maybe do 1471 and make a note of the number too to let them know which number phoned you
#3
I'd always be wary about giving personal data when 'they' are the ones calling you and not the other way around i.e. they are calling on a known number from their records.

I work for one of the main banks and didn't think we used this sort of 'sales' thing anymore.

If in doubt, ring them back and double check.
#4
could be genuine but in that circumstance I would ask for the persons name and then call them back-dont ask them for the phone number,use the one on official documentation from the bank-you cant be too careful.
#5
i work for HSBC and we normally ask for the first or second etc digit of ur security number when speaking to customers over the phone
#6
WARNING --- only speak to the banks IF you ring them. Never answer any questions if they ring you.... just say ill call you back and then confirm things!
#7
Had a phone call similar to yours about a week ago, because I had been with the bank for 5 years they said they could upgrade me to a hsbc plus act and for the 1st 3 months you don't have to pay the monthly fee of around £15, and you get benefits such breakdown recovery, free balance transfers, free travel insurance and something to do with over drafts and probably more. I was asked my security digits and I think they asked me another security question, before they talked to me about the offer though.
#8
Quite normal for them to ask you that, it annoys me but then it's only the same sort of details that most people have on their facebook pages anyway.
#9
Angelstar
yes i agree as they should have known all of your date of birth maybe do 1471 and make a note of the number too to let them know which number phoned you


Of course they know all your date of birth, they're asking you to confirm it so they know it's you! They usually say some of it so (in theory) you know it's them.

I usually throw them by asking them their share price, if they really worked there they should have access to their share price. I just like winding them up a bit when they don't know it and say they have no way of finding out.
#10
Benjimoron
Of course they know all your date of birth, they're asking you to confirm it so they know it's you! They usually say some of it so (in theory) you know it's them.

I usually throw them by asking them their share price, if they really worked there they should have access to their share price. I just like winding them up a bit when they don't know it and say they have no way of finding out.

thanks sorry for a silly post i'm really bad tonight i think the snow has affected my thinking :oops:

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