Hut returns?? - HotUKDeals
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Hut returns??

£0.00 @
Does anyone know how to contact the hut , so I can action a return?? Searched all over there site but can't find any contact details. Cheers
ohdaesu Avatar
6y, 1m agoPosted 6 years, 1 month ago
Does anyone know how to contact the hut , so I can action a return?? Searched all over there site but can't find any contact details.
Cheers
ohdaesu Avatar
6y, 1m agoPosted 6 years, 1 month ago
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#1
send them a message, and before you do send it back get proof of postage I have waited since november to get £7.99 back, kept saying hadnt received, i emailed them my proof still no refund. so other day sent them a stroppy message, they asked again to see proof of postage,which i emailed and same day i got email saying my refund will be with me in a few days,
#2
Go to your account and down the left side it says create a message,
#3
you log in, my account, you can send messages there. though make sure you write it clearly, they tend to get muddled up.
#4
tried the messages section, but says no orders available or something like that!
Just tried again and the site seems to be down, maybe they are having tech troubles?
#5
I view my recent orders and click the query button, but it then says "You currently have no orders to submit a query about"
I've tried clicking on new message, but I then don't get an option to write one, takes me straight to FAQ's
Has anyone got an email address for them?
#6
I had a problem with a return.

I ordered something and almost immediately cancelled it on their site (within 2 minutes ), my order was showing processing cancellation, i returned an hour or 2 later and the processing cancellation had gone, and the status changed from awaiting pick, to awaiting despatch, so i click cancel the entire order again, then later i get an email saying item despatched..... very annoyiing, why have that feature on the site if it doesn't work?

I rejected delivery and now awaiting for that to get back to them.
#7
tried everything on the website, nothing works, no messaging option works, no email address....

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