I contacted my O.T RE: a problem with an extition that we are having due to my dads detritating condition and the problem was that we have a 7 foot window which will make my dads shower area viewable by all who walk past our house on the main road even with opake glass. So we asked if part of the budget could be used to fix the problem by bricking up most of the window area just to leave a small high top window which would be fine.
If not bad enough we have had to wait a week for our O.T to return after the countless times she is off sick and on hoilday she then said we could have it bricked up you would think problem sloved well... they said they will just patch up the brickwork and just brick the part where the window was which we did not have a problem with until the builders and our manager from the firm social services employe to mointer the building work stated to us that this will infact lower the houses vaule and would look a state and look basically like a patch work job
. So we said could we have the whole of that front brickwork doing an extra 500 pound which will mean it wouldnt lower the vaule of the property and my dad was shouted and screamed at by the O.T saying that he couldnt have a complete makeover and that they couldnt pay for what we want comesticly doing so he said well when u do the work surely u have to make it look oright. She then conutuied to shout her opinion across and when my dads breathing worsened i then took the fone off him and asked our ot for written comfrimation of the fone call she said she didnt have time to deal with matter and stated she had alot on as it was her first day back for a while i expressed in a calm tone that i was unhappy with what was going on and wanted written confermation and she said that her manager would provide it and when i asked her why she just replyed im not alloud to send stuff like that out i said surely if your manager has to act as an advacote for yourslef when it comes to written comfermations of fone calls which she is not involed in and you are surely i must speak to her and not yourself she reminded me that the manager wasnt in till tuesday as she is off on hoilday also and also threaten to put the fone down i stated that i was again unhappy with her services and dont think she is fullfiling my needs as an o.t and she overeacted screamed down the fone to me saying she couldnt handle this and then slammed the fone down when i was trying to explain why i said what i said..
So basically i think she actted unproffesional.
Also i think it is disguting she was stating my dad wanted a makeover i mean he didnt ask that he would need a shower room a bedroom downstairs and a hoist
frankly this is having an overwhelming impact on my dads physical health and emtional wellbeing.
and i just think it is disguting the way she acted!
and i am disguted she wouldnt provide written comfermation of the fone call.
I then contacted the dep manager and she didnt even aplozgize and said my o,t was under alot of stress as it where her first day back and there was nothing she can do!
so what do i do next? x