I beat CPW in a lawsuit - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

I beat CPW in a lawsuit

£0.00 @
A little story. Basically, I signed up to my CPW O2 contract for 12 months and was told that I'd be getting 08 numbers free as the T&C changed after my contract began. That was clearly a lie. Wh… Read More
AV1985 Avatar
9y, 8m agoPosted 9 years, 8 months ago
A little story.

Basically, I signed up to my CPW O2 contract for 12 months and was told that I'd be getting 08 numbers free as the T&C changed after my contract began. That was clearly a lie.

When I realised this, I wanted to cancel, couldn't. I tried to chase up CPW, they kept fobbing me off.

I sued via MCOL for my entire contract line rental, 1500 minutes at 20p per minute for 12 months (bit unreasonable) which came to like £4,000. Clearly I didn't want £4k.

Anyway, CPW have agreed to settle, at this:

- refund of 4 months line rental I have already paid
- court fees of £100

Also, two months ago I accidentally made a phone call for £70. CPW gave me wrong info about it and I was charged. It was their fault but really, I was powerless to do anything about this. Anyway, they refunded me that and all call charges. So it was:

- refund of 4 months paid invoices, line rental and call costs
- terminating my contract

This came to about £306 (note I only really expected line rental, not that extra £90 or so of call charges).

Also, when I took my contract out, CPW told me that the rental would be £25 per month. It was actually £30, so they gave me a cheque then for £60. Plus, I kept the mobile phone.

And finally, they offered me £100 compensation for my troubles which meant a total of £406. I said make it £450 and they agreed straight away. Bit disappointing, I should've said £500!

So in summary:

- £450 cash which included line rental and calls made
- contract terminated
- £60 previous cheque
- brand new mobile phone (was an SE K550i, lovely phone, excellent)

Not a bad day's work. I only really expected £220, which was 4 month's line rental and my court fees, so that's not bad! Just thought I'd tell you all this so that if CPW tries to scam anyone else with their lies, you can fight back. They treated me like rubbish, it took me over three months before anyone got in touch with me and that was only because I took legal action, else they'd have kept on ignoring my phone calls.

I hope that story is a little inspirational to anyone!
AV1985 Avatar
9y, 8m agoPosted 9 years, 8 months ago
Options

All Comments

(20) Jump to unreadPost a comment
Comments/page:
#1
Didn't you have to sign a confidentiality clause or something similar?
Well done BTW.:)
#2
Erm, no, didn't have to sign anything. In fact I told them that I would exercise my right to tell people how poor they were if they didn't cancel my other two (one on my mum's name) contracts too.

But thanks, just thought this might give others a boost when they're wrongly done by a company.
#3
I'd be interested to hear how you used MCOL to achieve this btw :)
#4
schizoboy
I'd be interested to hear how you used MCOL to achieve this btw :)


Just filed the complaint via MCOL with my figures, it didn't take long for CPW (I say long, they used the month!) to contact me for settlement to avoid court.
#5
The Money Claim OnLine Forms are very easy to fill in. :)
#6
What I was looking for:
https://www.moneyclaim.gov.uk/

I wonder how effective that is against broadband isps/cashback mobile retailers etc.
#7
Your title suggests that you beat them in a lawsuit, can you confirm that you went to court and received a judgement in your favour.
#8
I think MCOL is filing a lawsuit, is it not? It just settled out of court.

I'm not gonna argue, sharing this story wasn't a benefit to me, just a help to others struggling with mobile companies, it's been effective for me with cashback previously with mobileshop as well.
#9
AV1985
I think MCOL is filing a lawsuit, is it not? It just settled out of court.

I'm not gonna argue, sharing this story wasn't a benefit to me, just a help to others struggling with mobile companies, it's been effective for me with cashback previously with mobileshop as well.


I only wanted you to clear it up for all reading. :)

Filing a lawsuit is not beating someone in a lawsuit. :thumbsup:
#10
Well done!

How much is it to use that service? and you do you pay 1st or pay when the company pays you ?
#11
I paid £100 as I sued for a lot but for a small amount, it's only £30.
#12
thesaint
I only wanted you to clear it up for all reading. :)

Filing a lawsuit is not beating someone in a lawsuit. :thumbsup:



I agree with you for once!!!


Bit risky taking on this case, did you have any proof or just your word against theirs? I got something similar a while ago but didn't risk taking them to court, just dealt with Charles Dunstone's office.
#13
qazim
Well done!

How much is it to use that service? and you do you pay 1st or pay when the company pays you ?


The amount you pay is dependant on how much you are sueing for.
You add the amount of the fee to your claim, it is paid in advance because you do not know if you would win, and the court will not invoice you after the case and hope they are paid.

There is no £100 fee, so I would be wary of taking advice from the OP.
[mod]#14
thesaint
The amount you pay is dependant on how much you are sueing for.
You add the amount of the fee to your claim, it is paid in advance because you do not know if you would win, and the court will not invoice you after the case and hope they are paid.

There is no £100 fee, so I would be wary of taking advice from the OP.


Agreed. Too many things seem a bit stretched here.

Also, companies like CPW won't admit liability, pay out and not expect you to sign a confidentiality agreement. It's standard procedure for these companies when settling out of court to prevent bad publicity and multiple claims.
#15
Syzable
Agreed. Too many things seem a bit stretched here.

Also, companies like CPW won't admit liability, pay out and not expect you to sign a confidentiality agreement. It's standard procedure for these companies when settling out of court to prevent bad publicity and multiple claims.


I don't doubt the OP got a good deal, but there are a few things that don't add up. I don't know about confidentiality clauses, so won't comment on that.

If he paid around £100 court fee, he was sueing for around £3000, but was happy to receive £610 + a cheap mobile phone. :whistling:
#16
Oh wow, you don't have to believe me, didn't see this coming. No skin off of my nose though I am proud of this outcome. I have documentation to prove it such as correspondence with CPW though I obviously won't post that.

The court fee was £100 as I was suing for £3960. Basically, that covered me for the minutes that they owed me. A ludicrous sum to be honest but I saw nothing that enabled me to sue for them cancelling my contract so I took this path. Clearly I was misguided with the figure and am happy they settled as they did.

So far they haven't asked me to sign anything, who knows, maybe they will.

The proof I had was calls that CPW recorded which proved that they had lied to me.

If you don't want to believe me I am happy with that. I get my financial boost and get what was owed to me, lock this thread if you so wish, it doesn't affect me at all!!

Syzable
Agreed. Too many things seem a bit stretched here.

Also, companies like CPW won't admit liability, pay out and not expect you to sign a confidentiality agreement. It's standard procedure for these companies when settling out of court to prevent bad publicity and multiple claims.
#17
Well done. I am getting mucked about by CPW, may use them.
#18
I've also managed to get two additional contracts cancelled as the same legal rep investigated it. One came with the Samsung G600 on an 18 month contract, sweet! That said, will lose any cashback (a few month's worth) but I'll take it to avoid the hassle!
#19
hmmm more info on this MCOL thing? wud it be suitable for tryng to get my 120 quid of paypal?
#20
Mclovin
hmmm more info on this MCOL thing? wud it be suitable for tryng to get my 120 quid of paypal?

What's the matter with you, :roll: :roll: Google is your friend:-
http://www.hmcourts-service.gov.uk/onlineservices/mcol/index.htm

You ain't gonna be able to use it for Paypal.:roll:

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!