A little story.
Basically, I signed up to my CPW O2 contract for 12 months and was told that I'd be getting 08 numbers free as the T&C changed after my contract began. That was clearly a lie.
When I realised this, I wanted to cancel, couldn't. I tried to chase up CPW, they kept fobbing me off.
I sued via MCOL for my entire contract line rental, 1500 minutes at 20p per minute for 12 months (bit unreasonable) which came to like £4,000. Clearly I didn't want £4k.
Anyway, CPW have agreed to settle, at this:
- refund of 4 months line rental I have already paid
- court fees of £100
Also, two months ago I accidentally made a phone call for £70. CPW gave me wrong info about it and I was charged. It was their fault but really, I was powerless to do anything about this. Anyway, they refunded me that and all call charges. So it was:
- refund of 4 months paid invoices, line rental and call costs
- terminating my contract
This came to about £306 (note I only really expected line rental, not that extra £90 or so of call charges).
Also, when I took my contract out, CPW told me that the rental would be £25 per month. It was actually £30, so they gave me a cheque then for £60. Plus, I kept the mobile phone.
And finally, they offered me £100 compensation for my troubles which meant a total of £406. I said make it £450 and they agreed straight away. Bit disappointing, I should've said £500!
So in summary:
- £450 cash which included line rental and calls made
- contract terminated
- £60 previous cheque
- brand new mobile phone (was an SE K550i, lovely phone, excellent)
Not a bad day's work. I only really expected £220, which was 4 month's line rental and my court fees, so that's not bad! Just thought I'd tell you all this so that if CPW tries to scam anyone else with their lies, you can fight back. They treated me like rubbish, it took me over three months before anyone got in touch with me and that was only because I took legal action, else they'd have kept on ignoring my phone calls.
I hope that story is a little inspirational to anyone!