I called three customer services today... - HotUKDeals
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I called three customer services today...

£0.00 @ Three
The first number gave me a second number to call. The second number gave me a third number, by which time when I called it they were closed as it was a bank holiday. As it seemed pretty obvious … Read More
ibiza Avatar
8y, 3m agoPosted 8 years, 3 months ago
The first number gave me a second number to call.

The second number gave me a third number, by which time when I called it they were closed as it was a bank holiday.

As it seemed pretty obvious the call centre was not in a country that bothers with easter, why are they finishing early for a holiday they don't have?

Could they be called "three" as thats the number of times you need to call when it is not a bank holiday?
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ibiza Avatar
8y, 3m agoPosted 8 years, 3 months ago
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Comments/page:
#1
They'reo pen between 12AM and 5:25AM?
#2
They're rubbish.
#3
I found 3 customer service so appallingly awful I'd never ever go back to them.

Orange are better.

O2 are exceptionally good.
#4
Care to share how you know that particular country does not celebrate Easter?

Statistics or a reliable source would be good?
#5
Jat1
Care to share how you know that particular country does not celebrate Easter?

Statistics or a reliable source would be good?


Clearly its traditional to get cross at easter.

Easter Island.

They only have a busmans holiday then.
#6
Newbold
I found 3 customer service so appallingly awful I'd never ever go back to them.

Orange are better.

O2 are exceptionally good.


Agreed about o2. Their 24hr FREE broadband support is ace. :thumbsup:
#7
t0mm
They'reo pen between 12AM and 5:25AM?


I called at about 4.30 on friday afternoon - but by the time I got through to the last number was after five.
#8
As it seemed pretty obvious the call centre was not in a country that bothers with easter, why are they finishing early for a holiday they don't have?
http://www.icicibank.com/pfsuser/icicibank/ibank-nri/nrinewversion/holiday.htm

[SIZE=2]Indian Banking Holidays for 2009[/SIZE]
April 10 (Friday) Good Friday


I'm guessing you are referencing an Indian call centre?
#9
TalkTalk (CarPhoneWarehouse) have been known to shut their support lines down early
#10
its not a question of whether india celebrates easter, they work to UK holidays!!!! - i had this same problem when we used them for outsourcing at nestle (accenture based in bangalore!). We would come in on the following day expecting the processing done and they would say "sorry, we have a public holiday!" - which they didnt by local rules but only by the locality of the overseas client!...grrrr

BTW, i am indian myself!

o2 are the best, i got a three phone, no signal anywhere in my house (south croydon, surrey). Sent it back. Their 14 day guarantee is crap, u cant even breathe on the phone for fear of rejection of the return being disallowed! When they called me for a credit check (i have a few flats rented out so they needed to ask apparently about my borrowings, the woman was so rude and asked very abrupt tricky questions without any consideration that i was at work during the day)

I am sticking with o2 simplicity and bought a new sim free nokia n85. they are superb for service. Lost a sim card in my house!!! (how stupid is that) and sent me a new one next day on my doormat foc. They really take first time resolution seriously. Just migrating my bethere broadband over to them for £7.34 a month less £70 quidco!

S
#11
Tiscali are dreadful for that, i had to call them 20 times in 3 days and still didnt get my problem resolved!

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