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I got him arrested

geek grrrl Avatar
9y, 9m agoPosted 9 years, 9 months ago
weve had alot of shoplifters at work recently, and as usual im the only one doing anything about it. 3 members of staff witnessed theft yesterday and none of them did anything, they just stood around afterwards talking about it.

everytime we have a shoplifter its always me that has to go over the cctv footage and burn it to cd for the police (because everyone else is too stupid to do it) and I never get any thanks. I didnt even get a thankyou when I kicked out the berringer thief.

last night though I got someone arrested. he was in the store, acting very suspicious, and I recognised him as being one of the many men ive recorded for the police. luckily we had a plain clothed police woman outside, not that josie(the assistant manager) had bothered to tell me - or the other 2 members of staff on that evening - DESPITE WANTING TO STOP THE THEFTS!! - and the police woman had been in earlier to let josie know, but did she tell any of us - NO!!
it was actually a customer that told me, because they'd stopped him on his way in (were very suspicious of males in hats and tracksuits)

so anyway I went outside to get the police woman, she arrested our man, brought back £20 worth of stolen goods, and I had to give a statement to the police, and burn off yet another cd.

and I wont get any thanks from work for it, if anything I'l get told ive done something wrong, and me, ed and sharron wont get extra pay for staying 30 minutes after closing while I was being interviewed.

I dont know why I bother taking the no tolerence attitude, because im the only one there that does, and I never get thanked for it, just told im wrong.
geek grrrl Avatar
9y, 9m agoPosted 9 years, 9 months ago
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#1
Thats not very fair hun got no great advice but I really think you've cropped a raw deal there
#2
wouldnt bother if i were u.
#3
it just really annoys me how they all go on about stopping thefts but then do nothing. a few weeks ago another member of staff was telling me NOT to go through with certain anti theft procedures as he didnt want people coming back to get us after closing.

The staff where I work are all talk, theyre either too scared or just dont care, and its very frustrating!!
#4
unfortunately some people are 2 scared to stick up to these thieves , i can understand them in a way. can i just ask you , what is your job? security?
#5
security? no - though with the stuff I end up doing you wouldnt be blamed for thinking that.

im just your standard supervisor, I do cashup, banking, safe checking, stock checking, consolidations, deligating (though i do just as much, and quite often more work than the other staff members) locking up, opening up etc - and now also cctv footage, throwing out shoplifters and being interviewed by the police.

I dont get paid enough for what I do!!
#6
if i were uyou i would just do what i get paid for and not any extras. at the end of the day u will not be thanked for doing the extras. i have been there.
#7
The sad thing is that if I dont do it no one else will, and I'll just hear more and more about the shoplifters while people are gossiping about what theyd do (though in reality what theyd do is watch the shoplifters then discuss it afterwards)

and whats worse is the assistant manager has taken to criticising every bit of work I do, and while I may occassionally make mistakes I dont arrive at work and proceed to make one mistake after the other until the end of my shift!!

im looking for a new job!
#8
where is it you work??

I would just let shoplifters do what they want. If you get paid to stop them, stop them, if not, dont!
Is it worth injuring yourself or worse, for the sake of someones drug addiction or other problems?

at the end of the day, its not your problem.
#9
A very useful tool is your PA, just get a tape made along the lines that there are shoplifters operating in store, please make sure your personal belongings and handbags are protected and if you notice anyone acting suspiciously please report them to a member of staff, this usually frightens them off your patch anyway and let some other store worry about them. Then just play it when you see one of 'your mates' enter the store.

Another thing to frighten them is to have a siren in store and when you see them, let the siren off and play a PA, 'Code 23, security staff to main door now' I seen a few oiks run when this was played, even dropping things that were acquired in other places :giggle:

Don't put your life on the line, they usually have a blade which they WILL use and it's not worth it in the end, as you said you get no thanks.
#10
not being funny crazy1 - try not to scare the poor lass with talk of knifes

but if the CCTV is clear - i doubt they would use it.....
#11
knewbold
not being funny crazy1 - try not to scare the poor lass with talk of knifes

shop I worked in, someone was stabbed with a screwdriver!!
Thats why you should never intervene....
#12
geek grrrl
were very suspicious of males in hats and tracksuits


So your saying your very close minded and i'll educated then ?

Not every male in a tracksuit and/or hat is a would be thief, in fact i'm actually sitting here now in a tracksuit, hooded top & have a shaven head - what next, am I about to mug someone or steal out of a shop?? No, I'm earning £xxxxxx amount of cash by working hard - never prejudge.........
#13
I agree with [email protected]

If the shop has no appreciation for what you do, why should you care.
#14
i once worked in a newsagents in a rough part of town when i was 16,my supervisor/manager were totally useless they would leave me to run the shop while they where in the pub in there lunch hours gettin bladdered,a couple of days before easter they went for there usuall bender to the pub while i was taking care of the shop by myself when a notourious smackhead enterd the premises picked up a roll of binbags from the shelf then proceded to empty the entire shelves of easter eggs straight into the bags,he then left the shop went into the pub where my manager was i started selling them to the customers,my manager then came running back to the shop shouting at me asking what the hell i was doing letting this 6ft smackhead take all the eggs i replied i only get paid £3 an hour and he thinks im going to get stabbed or worse for the SAKE OF EASTER EGGS or any other item for that matter he is mistakin and can shove his job up his arse,i then informed my area manager and reported both my manager and supervisor whom both were sacked within hours,the shop later hired security and i was promoted to supervisor lol:-D
#15
The antitheft procedures were pathetic when I worked at GAME. Loss prevention were not even interested in installing CCTV when huge amounts of stock were being put out 'live' on the shopfloor as a time saving measure.

People were just peeling off the security barcodes and walking out with free games!

Apparently it would be too expensive, but stocktakes always revealed voids which would surely cover the costs? Even if they weren't monitored at least it might have proven a deterrent given the small size of the city and the likelihood you'd be recognised.
#16
ChrisUK
So your saying your very close minded and i'll educated then ?

Not every male in a tracksuit and/or hat is a would be thief, in fact I'm actually sitting here now in a tracksuit, hooded top & have a shaven head - what next, am I about to mug someone or steal out of a shop?? No, I'm earning £xxxxxx amount of cash by working hard - never prejudge.........


I don't think she meant that at all, I think she was speaking from seeing them in store. I would agree it is not normal for someone wearing a hoodie to go around a store with the hood completely covering their face and a small hole from which they appear from. This is the art of concealment to avoid detection by not showing your face, now I am sure you would not count yourself in that category, you remove your hood when you enter a store.. right?


knewbold
not being funny crazy1 - try not to scare the poor lass with talk of knifes


Not a scare tactic, just a fact that we should remember when confronting anyone, not everyone is like us.
1 Like #17
geek grrrl.
You are to be commended on your willingness to do something about the thefts in your store. You play a big part in not only safeguarding your job but also your fellow workers and management. You also play a part in helping keep peoples shopping bills down. Well done ! :thumbsup: :) :thumbsup:

HOWEVER you must protect yourself on various fronts and discipline yourself NOT to work outside certain boundaries.
I've spent more years than I care to remember dealing with shoplifters and the like, and, in the enviroment you are now working in.
You may already know or indeed stick to the following but it doesn't hurt to be reminded of them.

Make sure you have had formal training when dealing with shoplifters. Make sure you know what you are allowed to do and what you are not. There are many rules governing stopping suspected shoplifters and if you happen to get one of these wrong then it will come back and haunt you.

Never tackle a shoplifter on your own. NEVER. If you are on your own or can't get to another member of staff then jot down or mentally image a full description of the suspect. Follow them until they leave the store making sure they don't dump the goods and then contact the police immediately.

NEVER put yourself in danger, think about your actions and walk away from anything that could compromise yourself. You are priceless, a can of beans costs about 20p !

CCTV is ok but a digital camera used correctly without endagering yourself is worth it's weight in gold. Suggest it to your manager.

Always expect the unexpected. Never judge by appearance or manner. From my experience your shoplifter is just as likely to be the sweet old lady you help accross the road than the person in the "hoody".

I could waflle on but my guess is you already know most of the above. From what you write it appears that the company/store you are working for have not got a grip on security. That in itself is dangerous. You should seriously consider finding alternative employment if that is possible.
With your attitude you would be an asset to any company in retail and you need to remember that and use it at any interview.

Lastly you write about the other things you do as a supervisor. Cashing up, holding keys etc. In some ways those things will put you in even more danger than the shoplifiting.
Employ logic and protect yourself in all situations. Don't think it will never happen to you because believe me, if you don't make yourself safe it will !!

Take care and if you need any help or advice contact me through the forum or PM. :):):)
#18
hmmmm let me think, potentially get injured hurt stabbed maybe killed, or let some scumbag take stuff thats not even mine anyway, and that I wont get any recognition for my actions.
#19
flashlfc, great story and good for you! :)
#20
geekgirl, seeing as it's you that does all the security stuff, I'll do a deal with ya. I'll come in, nick a shedload of gear, knock it out on ebay, we'll divi up the proceeds and you can tell plod you can't get anything off CCTV but you'll burn the Kaiser Chiefs new album on to CD if they like. luvvly jubbly
#21
ChrisUK
So your saying your very close minded and i'll educated then ?

Not every male in a tracksuit and/or hat is a would be thief, in fact i'm actually sitting here now in a tracksuit, hooded top & have a shaven head - what next, am I about to mug someone or steal out of a shop?? No, I'm earning £xxxxxx amount of cash by working hard - never prejudge.........


im not prejudice (I hate everyone equally :p )
what I meant was that the shoplifters we have had have worn hats, baggy coats (for storing our stock inside) and trackies/old mucky jeans

if I see someone enter the shop that fits that description I will watch them a little closely than other customers, if I hadnt been watching this guy - who wore a hat and dirty jeans - I would never have known he was stealing. And as it happens I only found out there were police outside because a guy in a hat and tracksuit (who I had also kept an eye on) told me - and how did he know - they stopped him!! by the way he was fine about it and was actually really pleased to have helped me.


thanks for the advice to other people :thumbsup:
#22
They clearly don't deserve you.

The rest of the staff are clearly intimidated by shoplifters, so shoplifters know the store is an easy target.

Not that I am saying you should put yourself in any danger - always look after No1.

Senior management - whoever they are need to support you, otherwise go somewhere else. You are clearly very bright and articulate.

Things are never that straightfoward, or simple
#23
I have just skimmed over the main body of this thread, but if it's a multi-store company you work for I am sure a word to head office would sort the staff out. After all it looks to me as if there is no real procedure in place to deal with this, maybe a full overhaul of the company from head to toe would work wonders, especially if the directors get wind of what is happening amongst their own staff.

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