After being with telewest for over a year i did what many people have done and called up to cancel and say that i have seen a better offer.
I managed to get my manthly payment down to £26 and upped my broadband speed from 512kbps to 4mbps whilst keeping the same call and tv packages.
This package should have cost around £40 and low and behold when my first bill came through it was £40-ish. I left it a month as this happened before and the realised they have been charging too much however my next bill was again at £40.
So today i gave them a call and they are denying that we were offered this deal. I said that i wasn't happy and wouldn't have continued at this price and that i would be leaving and they said "well that's your choice". So it is basically our word against theirs.
Any suggestions of what i can do?