do i have any rights over this? I have placed an order online and made the payment. Everything went through. They have charged my card few day later when the items were dispatched. And of course, i have recieved a wrong item and phoned them the same day. They said they would send me the new ones straight away. I have waited for 2-3 days and later, they said the items were out of stock now thus the reason they werent going to send them!
I have been looking for that order for days now and they say its out of stock AFTER they debited my card. Dont thay obliged to send my order if they charged my card?
As i know, once the card has been charged, them and i get into an agreement. Am i not right?
Can anyone know what steps should i take? I asked them to send me a replacement item but it is like double the price of the original! Please help, what should i do?