I'm fuming with MFI: advice please! - HotUKDeals
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I'm fuming with MFI: advice please!

£0.00 @ MFI
Hi all! I'm just wondering what the knowledgeable shoppers of HUKD reckon I should do: Basically my family and I went into MFI 3 nights ago to order some bedroom furniture which I liked. The salesma… Read More
nfg182 Avatar
9y, 11m agoPosted 9 years, 11 months ago
Hi all!

I'm just wondering what the knowledgeable shoppers of HUKD reckon I should do:

Basically my family and I went into MFI 3 nights ago to order some bedroom furniture which I liked. The salesman was extremely helpful and we decided to order. However, the man explained that their payment servers were not functioning correctly and consequently he asked if he would be able to take the credit card details and place them in their safe overnight, before putting the order through first thing in the morning. He said he would have a colleague call to confirm this had been sorted the next day.

The next day came and there was no call. So yesterday we went into store to find out what was happening. The original person we had spoke to was off and no one else seemed to know what the problem was, other than one item we had ordered was no longer on their system. Although annoying, this was not anyone in particulars fault, so we said we would wait until today (when the original salesman came back) to allow him to chase up head office to find out exactly what was wrong and to get back to us.

Again, no call, so today we went up to find out what the problem was in person. We arrived in the shop, and after waiting for 20 mins were informed that the guy we needed to speak to was off booking a holiday and so we decided to wait 10 mins to see if he would show up. While waiting, I glanced at the desk we had been sitting at the first time we went into the store, and there in plain view of every staff member and customer was the card details that were meant to be left in the safe. This included long card number, expiry and start dates, 3 digit security number, our names and home address.

We immediately removed these and went to point this out to a member of staff who did not even apologise and who's only words were you'll have to wait to see the original salesman, who would now not be back for another 30 mins. We asked if they had a manager, to which he replied "no". After waiting for a little while for the original fella to no avail, we left the store.

We have no idea how long these card details have been left available for all to see, or obviously if anyone has subsequently copied these or anything. The chances are everything is fine but a few months down the line I don't want to see money pouring out of my account. As I used to work in retail and understand how stressful it can be and how awkward some people can be, I am always pleasant and give people the benefit of the doubt. However this time it is simply inexcusable.

Sorry about the long post, I hope it makes sense. Anyhow, does anyone have any ideas as to

a) whether the card company should be informed or anything like that?

b) what is the best way to make a serious formal complaint to MFI or is there any other action I should be taking?

Any advice would be greatly appreciated. Cheers.
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nfg182 Avatar
9y, 11m agoPosted 9 years, 11 months ago
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#1
nfg182

a) whether the card company should be informed or anything like that?

b) what is the best way to make a serious formal complaint to MFI or is there any other action I should be taking?

Any advice would be greatly appreciated. Cheers.


A) Stop reading this and phone them now!!!!

B) Taken from the MFI website

Should you want to write to our Head Office, the address is:

Southon House
333 The Hyde
Edgware Road
London NW9 6TD
#2
Try and fit in a joke about MFI standing for 'My ****ing Info'
#3
Can CC companies keep tabs on your spending for the next few weeks, a pain I know but if it saves you money, good.

Might be worth explaining it to them and don't forget to ask for names and log the call :whistling:
#4
I am sure you have already reached this conclusion - but giving them a piece of paper with all your card details on was a bad idea. If anyone had used those details for fraud the bank could well have refused to refund.
#5
Yeah its fair to say we definately won't be doing that again! I guess we just thought it was a huge chain store and they would stick to their protocols and keep it in their safe like they promised, not on the shop floor. I'll send them a letter to that address above and see if I can even get an apology out of them; not holding my breath though. Anyways, thanks for the help people!
#6
alternate
I am sure you have already reached this conclusion - but giving them a piece of paper with all your card details on was a bad idea. If anyone had used those details for fraud the bank could well have refused to refund.


Yup!, The guy at the till might have been leaving that day and trying his luck, You never know, He could've had a nice spending spree before disappearing abroad for good......
#7
Make sure you let your bank know and just get it sorted as for MFI, simply unacceptable, no idea what to say :S
banned#8
nfg182


Sorry about the long post, I hope it makes sense. Anyhow, does anyone have any ideas as to

a) whether the card company should be informed or anything like that?

b) what is the best way to make a serious formal complaint to MFI or is there any other action I should be taking?

Any advice would be greatly appreciated. Cheers.


Most definately tell your bank and stress how disgusted you are that this company should consider security so unimportant.

Find out their head office address and write to them. Dont do it via the store because its likely it wont go any further. Hopefully you got the names of the offenders here. (ie the flippant guy and the one who "locked away" your details.)

Lastly, dont order and tell head office why. You never know, they may give you a little something to please you!

I think I would also be tempted to write to your local press - they love a bit of scandel and mud slinging. I think it a good thing that something like this is in the public domain - and it would serve them right if people chose to buy elsewhere as a result. (Its possible the press would contact them to ask why they did it!)

Good luck. Hope you have more luck than Ive had today with customer services from Dell and T-Mobile
#9
Why didnt you just come in the next day and order it -- he could wipe your account
#10
Definitely call your bank and ask for a new CC!!! Dont take a chance on this!

As for MFI, I dont really know what to advise - sorry

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