I'm just wondering what the knowledgeable shoppers of HUKD reckon I should do:
Basically my family and I went into MFI 3 nights ago to order some bedroom furniture which I liked. The salesman was extremely helpful and we decided to order. However, the man explained that their payment servers were not functioning correctly and consequently he asked if he would be able to take the credit card details and place them in their safe overnight, before putting the order through first thing in the morning. He said he would have a colleague call to confirm this had been sorted the next day.
The next day came and there was no call. So yesterday we went into store to find out what was happening. The original person we had spoke to was off and no one else seemed to know what the problem was, other than one item we had ordered was no longer on their system. Although annoying, this was not anyone in particulars fault, so we said we would wait until today (when the original salesman came back) to allow him to chase up head office to find out exactly what was wrong and to get back to us.
Again, no call, so today we went up to find out what the problem was in person. We arrived in the shop, and after waiting for 20 mins were informed that the guy we needed to speak to was off booking a holiday and so we decided to wait 10 mins to see if he would show up. While waiting, I glanced at the desk we had been sitting at the first time we went into the store, and there in plain view of every staff member and customer was the card details that were meant to be left in the safe. This included long card number, expiry and start dates, 3 digit security number, our names and home address.
We immediately removed these and went to point this out to a member of staff who did not even apologise and who's only words were you'll have to wait to see the original salesman, who would now not be back for another 30 mins. We asked if they had a manager, to which he replied "no". After waiting for a little while for the original fella to no avail, we left the store.
We have no idea how long these card details have been left available for all to see, or obviously if anyone has subsequently copied these or anything. The chances are everything is fine but a few months down the line I don't want to see money pouring out of my account. As I used to work in retail and understand how stressful it can be and how awkward some people can be, I am always pleasant and give people the benefit of the doubt. However this time it is simply inexcusable.
Sorry about the long post, I hope it makes sense. Anyhow, does anyone have any ideas as to
a) whether the card company should be informed or anything like that?
b) what is the best way to make a serious formal complaint to MFI or is there any other action I should be taking?
Any advice would be greatly appreciated. Cheers.