I'm tied down to an 18 Month contract cause I can't find a piece of paper.... - HotUKDeals
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I'm tied down to an 18 Month contract cause I can't find a piece of paper....

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The speeds I'm getting on 3 Mobile Broadband is just taking the p!ss, I try returning it and I've lost the authorisations letter. I only have till Tuesday to return this otherwise I'll be liable for a… Read More
Zak_K Avatar
8y, 11m agoPosted 8 years, 11 months ago
The speeds I'm getting on 3 Mobile Broadband is just taking the p!ss, I try returning it and I've lost the authorisations letter. I only have till Tuesday to return this otherwise I'll be liable for all 18 months.

Anyone able to offer me any advice?

Zak
Zak_K Avatar
8y, 11m agoPosted 8 years, 11 months ago
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#1
Surely its on their database?
#2
Yes - give them a call - explain that you have lost the authorisations letter (what is this exactly).

In addition, I would write to their customer service address stating that you wish to cancel your contract (within the designated time), and state that whilst you no longer have a copy of the authorisations letter, they will have a record of the purchase on their system and that they are to take this letter as formal cancellation of the contract.

I am of course assuming that you are entitled to cancel by next Tuesday....
#3
I feel like lobbing the modem. The signal I'm recieveing at my work place is just ridiculous, I'm getting disconnected every two minutes on a 56Kb connection. I went with Vodafone Mobile Broadband, ordered online for quidco on friday and I'm still waiting for it this monday, so I give them a call and the guy says I'll get it before 10am the following day. I did recieve it on time so I just left home with it - much to my suprise I'm still on a 56Kb connection, Vodafone is much more stable though. I come home the same day and I've got another Vodafone modem waiting.. the guy placed a duplicate order over the phone.

So at the moment I have three modems that I need to return and now Three want me to send them this authorisations letter or else I'm liable for all 18 months - what cun*s!
#4
Well it sounds like you just happen to be in a poor reception area at your workplace....and there is nothing 3 or Vodafone can do about that. Ie, it's not a problem with the modem, more the signal strength.

Are the speeds better in a different location?
#5
nick1979
Well it sounds like you just happen to be in a poor reception area at your workplace....and there is nothing 3 or Vodafone can do about that. Ie, it's not a problem with the modem, more the signal strength.

Are the speeds better in a different location?



Yeah I understand that, but initally I was told by both 3 and Vodafone that I'm in a 3G area, however they have now discovered I am in a 2G area. Both of them work fine at home. Vodafone are much more understanding and they said they'll collect the modems themselves.

I just want to get rid of these mobile broadband modems and opt for a landline / broadband connection at my workplace.
#6
Look down the back of the sofa! :giggle:
#7
Ahh, well in that case, a stern call to 3 customer services is certainly in order explaining that you were told there was 3G coverage, which induced you to enter into a contract, and it is only after entering into it that 3 told you that you are in fact in a 2G area.

Call them and write to them - you should be able to get out of the contract.

Very frustrating though!
#8
hannah19790
Look down the back of the sofa! :giggle:


lol you should see the state of my bedroom, my bed is in the middle of my room, and my furniture is on my bed :x lol :p
#9
did they definitley send it to you??

if its that important, perhaps they didn't.
#10
blackpeppa
did they definitley send it to you??

if its that important, perhaps they didn't.


They say it was part of the welcome pack, but I don't even recall seeing it.
banned#11
Complain!!

I found complaining to the UK based cheif execs team helpful and was given around £65 as a 'gesture of goodwill' after they delivered my upgrade to the wrong address.

You need to keep on complaining - they will give up!

(I spoke to someone on 08707 330 295)

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