I received retaliatory negative Feedback on Ebay and there is nothing I can do!! - HotUKDeals
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I received retaliatory negative Feedback on Ebay and there is nothing I can do!!

£0.00 @ eBay
I'll try and keep this short. Basically I bought 5 items from the same ebay seller, but didn't receive them or any communication after 2 weeks of waiting. I contacted them and they told me that 2 …
iand68 Avatar
9y, 1m agoPosted 9 years, 1 month ago
I'll try and keep this short.

Basically I bought 5 items from the same ebay seller, but didn't receive them or any communication after 2 weeks of waiting. I contacted them and they told me that 2 of the items weren't in stock, so I could wait for them and they will send the in stock items seperately, with the out of stock items to follow at a later date.

I agreed to this, but still hadn't received anything a week later. I'd had enough of waiting, so I contacted them for a refund. They obliged and refunded my money (even had to wait a couple of days for this).

A few days later I receive unpaid item reminders for all 5 items. I contacted the seller once again, and they said "it's ebay who's doing it". Obviously this is untrue because the seller has to proceed with this complaint. After a few more days, I receive unpaid item strikes for the 5 items. I complain to ebay and to the seller, who has them removed a day later.

Because I thought it was a very poor service, I left negative feedback for the 5 items. Today I find that the seller has left me retaliatory negative feedback (with the comment "Apologies if you were unhappy with our service or products"), and at the same time has asked for all feedback comments to be mutually withdrawn. I really don't want to withdraw mine because it's the truth but the negative feedback on my account looks bad. Ebay will not remove them unless they breach the ebay feedback abuse policy (which they dont).

What doesn't help is that the seller has about 198,000 feedback, so the feedback I left is now on about page 11 of his feedback and probably won't be seen by any new buyers.

What should I do? Should I bite the bullet and have the feedback withdrawn? Or should I let it stand?
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iand68 Avatar
9y, 1m agoPosted 9 years, 1 month ago
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1 Like #1
It depends if you sell a lot, as a buyer, negative feedback isn't as harmful.

Any new buyers for the members auctions will see the feedback if they so choose, but won't take much notice.

Can you give an item number?
1 Like #2
Are you a seller? If not then negs don't really matter anyway.
1 Like #3
Any future buyers will see the negative feedback you received and realise that it shouldn't actually be negative, just the result of a bad experience. You could add a comment to the feedback explaining that seller failed to finalise the sale(s) and left you negative feedback in response to you leaving them negative feedback.

It really annoys me that this is always the case with ebay. When I win an item I always pay straight away but if they provide a bad service and I warn others about it then I'm punished for it. Ebay should change it somehow so that the seller is forced to leave feedback after payment has been made before the process can continue. There is of course potential to slow the process down but this should then be reflected onto the seller.
1 Like #4
As thesaint and Shengis have rightly said, the negative feedback doesn't effect you if you are just a buyer. The seller is counting on you to do a mutual withdrawl, but that kind of feedback abuse can only work if you let them scare you into doing this. So unless you are a seller, wear those negs with pride:thumbsup:, and just add a followup comment to them along the lines of: "This is a retaliatory neg from a bad seller. Item was never reveived."
#5
Soon sellers won't be able to leave negative at all!! It would help in situations like this, but it's possible to have a hellish experience with an awkward/non-paying/scam buyer too... :-(
#6
Wobbud
Ebay should change it somehow so that the seller is forced to leave feedback after payment has been made before the process can continue.


Of course this would be open to more abuse than the current system. :w00t:
#7
Wobbud
It really annoys me that this is always the case with ebay. When I win an item I always pay straight away but if they provide a bad service and I warn others about it then I'm punished for it. Ebay should change it somehow so that the seller is forced to leave feedback after payment has been made before the process can continue. There is of course potential to slow the process down but this should then be reflected onto the seller.


The feedback system is changing. eBay are going to stop any feedback being left by sellers. Only buyers will be allowed to leave feedback in the future.

(As for your suggestion, there are many scams that only happen once the item has been sent/received by the buyer, so that's why many sellers do not leave feedback straight away.)
1 Like #8
Thanks for the comments guys. :thumbsup:

One of the items - 150204033154.

I sell the odd bit now and again, not as much as I used to though. I have left a follow up comment for the feedback I have received, so I think I'll leave it at that. It's just a shame that there are people that spoil the whole system for the rest of us.
#9
647 Negs in 12 Months and "Ratings mutually withdrawn: 643"
Says it all, I wouldn't trust a seller with that on his feedback page, even if they had 99.5% Pos
#10
iand68
I have left a follow up comment for the feedback I have received, so I think I'll leave it at that. It's just a shame that there are people that spoil the whole system for the rest of us.


Good for you. :) Yeah, it sucks that there are sellers like that, because it spoils it for all of us. :x
#11
Don't withdraw. Having read your replies it looks good and will make other sellers think twice before trying to cross you :thumbsup:

Sellers 12 month FB :Positive (147142) | Neutral (1477) | Negative (647) | Withdrawn (514)

Percentage wise it looks fine but that's a hell of a lot of unhappy customers!!
#12
I bought a soft toy from ebay as a xmas present and in the picture it had tags attached and was advertised as brand new. When it arrived, it had no tags and was very dirty with mud on its nose! I emailed and they said they had sent me the wrong one and if i sent it back they would send the right one and refund my postage costs for sending it back.I sent it back but never received the right item or a refund for the postage. After contacting them several times i left negative feedback as i got no response. Now they left me this feedback:

HOW DARE YOU. WE RESOLVED EVERYTHING THIS END. NEG F'BACK LEFT FOR YOU 2! ENJOY!

Nice eh? Its really unfair as i bought the item on buy it now and paid instantly yet they get away with leaving that feedback for me!
#13
pinkkitty2007
After contacting them several times i left negative feedback as i got no response. Now they left me this feedback:

HOW DARE YOU. WE RESOLVED EVERYTHING THIS END. NEG F'BACK LEFT FOR YOU 2! ENJOY!

Nice eh? Its really unfair as i bought the item on buy it now and paid instantly yet they get away with leaving that feedback for me!


That's disgusting. If that's not retaliatory neg feedback then I don't know what is. Just shows what sort of person that seller is.
#14
I beleive sellers should leave feedback once you have done your part of the deal.. ie. paying for the item.

It shouldn't be allowed for them to leave feedback after a buyer has left feedback, only before. This would stop all this feedback retaliation nonesense, which I think is an abuse of the system.

Saying that I have had bad feedback in retaliation on HUKD even, which was removed by a mod, as I had done nonething to deserve it, it wasn't my fault that a buyer decided not to pay.

I for one welcome the new feedback system on ebay.
#15
TheDoc
I beleive sellers should leave feedback once you have done your part of the deal.. ie. paying for the item.

It shouldn't be allowed for them to leave feedback after a buyer has left feedback, only before. This would stop all this feedback retaliation nonesense, which I think is an abuse of the system.


So I could buy an item and then leave negative feedback for the seller, and then blackmail him into removing it for a partial refund. :)
#16
thesaint;1602404
So I could buy an item and then leave negative feedback for the seller, and then blackmail him into removing it for a partial refund. :)


That is a good point. But, I doubt most sellers would allow themselves to be blackmailed in such a way. I know I wouldn't.

IMO feedback given shouldn't have any relationship with feedback received. I bet there have been hundreds of thousands of sellers who would have got a negative feedback (and deserved it) if it wasn't for the thought of getting one in return. (when they didn't deserve it)
#17
thesaint
So I could buy an item and then leave negative feedback for the seller, and then blackmail him into removing it for a partial refund. :)


There will always be room for abuse but why should the ball always be in the seller's court?

I once bought from a seller that states:

"Once you receive our item, please leave feedback. Our feedback process is automated. Our server will automatically leave feedback for those that gave us positive feedback."

It's ridiculous, I hope the new system stops this kind of thing.
#18
Wobbud
There will always be room for abuse but why should the ball always be in the seller's court?

I once bought from a seller that states:

"Once you receive our item, please leave feedback. Our feedback process is automated. Our server will automatically leave feedback for those that gave us positive feedback."

It's ridiculous, [COLOR="Red"]I hope the new system stops this kind of thing.[/COLOR]


It will because they can't leave feedback. :)

If you believe that there are reasons other than monetary ones for this change, then you have a big heart.
banned#19
yeah i got some revenge feed back I just "responded" to it an explained that it was merely revenge feedback
banned#20
Definately dont agree to remove the feedback.

You are able to respond to anything left and add further remarks.

On your own comments, I would be tempted to add a URL where you can highlight and explain how this feedback come about. Anyone with half an ounce of sense will see you have been reasonable and havent submitted to blackmail. As Shengis said, that isnt a bad thing.

On the feedback you have left, add a further comment stating this trader cannot be trusted and has left a neg for you with a blackmail to remove.

Best to get all the wording sorted before hitting "send".

What is his ID BTW?
#21
guv
On your own comments, I would be tempted to add a URL where you can highlight and explain how this feedback come about. Anyone with half an ounce of sense will see you have been reasonable and havent submitted to blackmail. As Shengis said, that isnt a bad thing.


Or like this.....

http://members.ebay.co.uk/ws/eBayISAPI.dll?ViewUserPage&userid=senor--frio

:whistling:
banned#22
Picking up on his ID from the item number mentioned, it seems he retaliates to ALL neg feedback in exactly the same way.

I though ebay were stopping this?
#23
i had almost the same thing happen to me. i ordered a keyboard for my emac. when it didn't arrive i contacted them via email and had no response so i phoned them. they informed me that the item was on backorder and they wouldn't have them for about a month (even though their ebay shop still showed the as in stock) they said i could upgrade to a better keyboard for another fiver. but they didn't have that in stock either. in the end i insisted on a refund and left negative feedback. thye responded with a negative to me and called me threatening and a bad ebayer. the only threats i made was to report them to ebay for selling items that they didn't have, to which they informed that their ebay manager was nice and allowed them to do so. they wanted to mutually remove the feedback but i wanted to warn others how they operated so left it.
#24
1 negative feedback does not make a very big difference. If your feedback is around 99 its fine. No one will take notice.
#25
guv
On your own comments, I would be tempted to add a URL where you can highlight and explain how this feedback come about.


Don't do this. You are not allowed to leave URLs in the feedback, and if you do the seller in questions will easily be able to get your feedback removed.
#26
TheDoc
I beleive sellers should leave feedback once you have done your part of the deal.. ie. paying for the item.


This isn't where your part of the deal ends. For example, should there be a problem with the item, then how you deal with that problem is also part of the process. For example, if a problem occurs where the item is lost or delayed in the post, if the buyer starts getting abusive, harrasses the seller, or as has happened, turned up on the seller's doorstep, then it is only fair that sellers should warn other sellers of the buyer's behaviour.

You should also understand that there are a lot of scams that only take place once the item has been dispatched. Just a few examples for you:

- Claiming the item never arrived when it did.
- Returning an item (usually electrical) because the item wasn't as described or broken, but instead of returning the actual item they bought, they return an identical used/broken model instead. So they end up with both the money and your item.
- Buying new clothes, wearing them to a party and then returning them stained and used because "they don't fit".

The list goes on... :x

It shouldn't be allowed for them to leave feedback after a buyer has left feedback, only before. This would stop all this feedback retaliation nonesense, which I think is an abuse of the system.


It would also be a scammers paradise. All a scammer would have to do is get enough feedback to seem trustworthy (easy to do), and then start scamming people and never leave feedback. The buyers will then not be able to leave any negative feedback to warn other people.
#27
nightswimmer
Don't do this. You are not allowed to leave URLs in the feedback, and if you do the seller in questions will easily be able to get your feedback removed.


Yeah, do the ME page thing as you can add URLS to that, just so long as you're not trying to sell things outside ebey on the linked site ;-)

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