I've been a victim of credit card fraud - help - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

I've been a victim of credit card fraud - help

Zak_K Avatar
6y, 1m agoPosted 6 years, 1 month ago
My computer has been painfully slow for the past couple of months, I assumed it was due to a lot of the junk I have on it. I purchase quite a few deals posted on HUKD, as well as selling / buying the odd item on eBay using Paypal. I currently use Kaspersky 2011 for security.

I got into work on Wednesday and my boss had an e-mail from my personal e-mail address with a link to click on, I didn’t send it! Later on during the day I got a call from home saying my bank has been trying to reach me all day.
When I got in touch with them they said a couple of transactions had been made on my account which they rejected (£3,000 to some online bingo site in Australia, £1,000 to a similar site in Ireland).
Now.. I know my e-mail address has been compromised, I have cancelled my cards. However my Paypal account is still active. Now normally I would just close the account, format my computer and sign up with a new e-mail address alongside Paypal once I receive my card, but Paypal owe me money that I transferred to my bank account but have not showed up yet – they want me to fax them my statement. I have changed my Paypal password from my work computer, but just wanted to some advice as to is there anything else I can do?

All advice is appreciated,

Zak.
Zak_K Avatar
6y, 1m agoPosted 6 years, 1 month ago
Options

All Comments

(6) Jump to unreadPost a comment
Comments/page:
#1
Always a chance your card was skimmed if you used it in ATM's or you been done over from a shop if you used your card this way.
#2
send me your card details and I'll see what I can do
banned 4 Likes #3
Set up a new email account on an uncompromisable computer, with a new password and ideally completely different address. Use a different secret question and/or alternative email address
Point your paypal account to a new primary email and delete any other accounts associated with your account.
Don't login at home until you've formatted and reinstalled your computer (backup photos etc). Don't believe this "scan it and it'll be ok" - just wipe it.

Now since I've been so helpful, I'm allowed to say you're an idiot. Stop looking at porn.
#4
vibeone

Now since I've been so helpful, I'm allowed to say you're an idiot. Stop looking at porn.


never gona happen - learn to use safe porn sites
#5
Thanks for the feedback. I will be formatting when I get home from work.

Will a full format get rid of whatever allowed these people to get hold of my account details? Also will signing into my old (hacked) e-mail address cause any undesireable effects?

Zak.
banned#6
Zak_K
Thanks for the feedback. I will be formatting when I get home from work.

Will a full format get rid of whatever allowed these people to get hold of my account details? Also will signing into my old (hacked) e-mail address cause any undesireable effects?

Zak.


Yes, providing your network is secure, and you are sure its a spyware/virus infection on a specific machine, a full format and reinstall will kill everything.

signing into your old hacked email address shouldn't matter - just switch everything over to a new, unconnected one unless you can make it secure - ie: change EVERYTHING, passwords and secret questions - and any alternative emails etc.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!