My first years contract with Virgin expires in a few months and this has been the worst year I've ever had with any ISP. I won't go into details but the utter incompetence by Virgin, particularly at the beginning of my contract, has been surreal. Prob the worst company I've dealt with.
BUT... I'm in no hurry to lose cable and I'd like to stay with cable in the house if possible.
I'm currently on the first year deal of 2mb Broadband for £4.50/month with Virgin phoneline with £10.50/month line rental. This makes a total monthly bill of £15.50.
Now I can't stress enough just how bad Virgin have been to us and I really feel I'm entitled to something back from them. In fact they've said it enough times themselves but nothing's ever materialised, I've been too much of a 'nice guy'. Ideally I'd like an upgrade to 4 (or 10 as it's becomming) mb broadband and I'd like to keep the same price each month, no more than £20 MAX. I have no need for TV.
Will it be likely Virgin agree to this if I call them and threaten to leave them? I say "threaten" but my patience is up with them and Be is now available where I live - but like I said I'd like to keep cable.
Is there anything specific I should say?