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I will never use Amazon again!

monkeydo Avatar
7y, 11m agoPosted 7 years, 11 months ago
Hi

I would just like to say that I will never use Amazon again. They allowed me to order a Wii Fit, telling me that it was in stock. Ten minutes later and apparently it's still in stock. An hour later, they decide that actually it wasn't in stock and they change the delivery date to 19 May 2009!!!

Funnily enough, I was not impressed! I phoned customer services but they basically told me that their stock system and the website are two separate things so that the stock availability has to be changed manually, and that's why I was initially told it was in stock when I ordered. They also said that when they accepted the order, their supplier told them they had stock but when the checked after the order was taken they didn't. When I asked, "Does that mean you're claiming to have the item in stock when actually the stock is with a third party supplier!?!?" they changed their minds on this and said, "No, the stock was with us but now we have placed an order with the supplier". Sounds like a crock to me and that's why I'll never touch this *&"%£&$ retailer again!

GRRRR!!!!
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monkeydo Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
welcome to the real world
#2
Have you cancelled the order or waiting until May 2009?
banned#3
Shelby25;3787872
Have you cancelled the order or waiting until May 2009?

lol :thumbsup:
#4
cancel ur order.

amazon are great
#5
Waiting until 2009 was a joke by the way.

I personally have never had an trouble with them. I suppose it must be a difficult system, as they tend to use other market sellers and not all are directly sold by them.
Maybe you can find a cheaper price somewhere else that would deliver in time for Christmas. Good luck
#6
Cancelled the order, ranted at call centre guy and told them I'd never use them again. Have had mixed service from them in the past and know other people who are losing faith in them. Situation just rings of encouraging people to order in the hope that some lower value items would be added as well, then when they delay the high priced item they've still sold stuff you may not have bought otherwise. Bunch of %$£&*£@!!!!
#7
Shelby25
Waiting until 2009 was a joke by the way.

I personally have never had an trouble with them. I suppose it must be a difficult system, as they tend to use other market sellers and not all are directly sold by them.
Maybe you can find a cheaper price somewhere else that would deliver in time for Christmas. Good luck


Thanks. I was just trying to help out someone else in the office who wanted this for their kids but had left it too late. Really annoyed after getting their hopes up and having to let them down.
#8
I will be using them again. Two items I ordered on Monday have arrived. Besides you cant blame their stock taking system.
#9
deathtrap3000
I will be using them again. Two items I ordered on Monday have arrived. Besides you cant blame their stock taking system.


An integrated system would reduce stock count by one when an order is placed which would make this virtually impossible. I too have ordered from them in the past without problems but the way this was handled, including the lies and changing excuses on the phone, leaves a bad taste in my mouth.

"If the milk turns out to be sour, I aint the kind of cat to drink it! Do you know what I mean?"
#10
nikkib123
I paid for first class post on an item on Monday and it wtill hasn't been despatched!!
I am a bit worried about it coming before Christmas x


Hopefully it'll arrive soon for you. They should have at least dispatched it, that's out of order. The least they should do (assuming it does arrive before Christmas) is refund your postage costs, but don't hold your breath!
#11
deathtrap3000
I will be using them again. Two items I ordered on Monday have arrived. Besides you cant blame their stock taking system.


Who, in that case do you consider is at fault? :?
#12
i have nothing but good words for amazon, bought many items from them and always delivered OK

i did order 2 ps2 games but one went out of stock ..... so they sent me the one, which was less than free delivery, so had to pay a small bit extra
#13
monkeydo
An integrated system would reduce stock count by one when an order is placed which would make this virtually impossible. I too have ordered from them in the past without problems but the way this was handled, including the lies and changing excuses on the phone, leaves a bad taste in my mouth.

"If the milk turns out to be sour, I aint the kind of cat to drink it! Do you know what I mean?"


Yeh thats all well and good, but what happens when everyone orders at the same time? What does the system do then?
#14
faevilangel
i have nothing but good words for amazon, bought many items from them and always delivered OK

i did order 2 ps2 games but one went out of stock ..... so they sent me the one, which was less than free delivery, so had to pay a small bit extra


A company with good customer service would not have charged you extra, but if you're happy with poor/average service then that's fine.
#15
I feel your pain OP, i have been having troubles of my own with certain online shops (not amazon, however). Guaranteed next day delivery, but 3 weeks later still no item. Multiple calls and emails, no reply. It took me 2 weeks to discover that they have a phone number specifically for their online orders (which coincidentally is not on their website!) and just this morning ive managed to cancel the order and get a refund.

This does mean, however, I now have just over a week to find the same item somewhere else and get it delivered.
#16
nikkib123;3788019
Hhhm thats what I wondering - oh well its sorta my fault for leaving it so late :oops:


Amazon first class is 2-4 days isn't it? Means if you ordered Monday (before afternoon), it should be there Friday/Saturday. I placed an order Monday which was delivered today but I certainly wasn't expecting it yet...
#17
monkeydo
A company with good customer service would not have charged you extra, but if you're happy with poor/average service then that's fine.


but 99% of the time they are fine ....... im not worried about an extra £2 if i get the item,

some people like to moan for no reason ............. not like they charged your card and took your money :whistling:
#18
you'll find it hard to get by without ever using amazon.
#19
jah128
Amazon first class is 2-4 days isn't it? Means if you ordered Monday (before afternoon), it should be there Friday/Saturday. I placed an order Monday which was delivered today but I certainly wasn't expecting it yet...


i got a hd i ordered monday, here today


btw they use citylink ............
1 Like #20
nikkib123;3788167
But I was thinking it should have been despatched by now.
Thanks for putting my mind at rest anyway x


Wouldn't stress about it *yet* (though I know its not easy when its Christmas presents) but it should be a rapid turnaround from when its dispatched to delivered if you paid the extra for 'first class' delivery :thumbsup:
#21
bought somthin last wed, sign up for amazon prime free trial, the courier delivered on Friday as promised BUT knocked my back door which was unusual hence I missed the delivery. they say will re-deliver on moday.

complained to courier, no luck... callled amazon to complain that it is Courier's fault I missed the delivery. had two complaint emails send too...

their last email say apologies and credited my gift certificate balance by £5 ... :thumbsup:
still upset but the £5 is helpful

you can try do that lol ....
#22
nikkib123
Oh dear - wonder where my camera is then?


is it instock :? check your tracking pages or ring amazon :thumbsup:
#23
deathtrap3000
Yeh thats all well and good, but what happens when everyone orders at the same time? What does the system do then?


Ok, say stock count is at 6 and 10 people order on the exact same second. The system should handle the orders as follows:

1) 10 people click the "Complete Order" button, or whatever it's called.
2) The screen should then instantly display "Confirming order... please await confirmation...".
3) A final stock check should then identify the true number of in stock items and the number of people who have placed an order.
4) The stock count should instantly go to minus 4 so that anyone ordering a second later is told it is out of stock.
5) You then allocate the stock you have according to any of the following:
a) Who put the item in the basket first;
b) Who logged into Amazon first;
c) A completely random allocation;
d) Alphabetically based on e-mail address or name.
6) You then update people's screens with either "Order accepted. Your order will be dispatched..." and the date, or for the unlucky few, "Sorry, we are unable to complete your order immediately as the item has gone out of stock. Would you like to place a Pre-Order or Cancel the order? We next expect stock to be available on ..." and the date. I've had similar with other sites so it must be possible.

The allocation selection criteria is not important, the customer does not need to know, but this would give you an instant response rather than letting people think the item will arrive and finding out a hour, day or week later, at which point ordering elsewhere may not be possible.

And if the item is not held in stock by Amazon, they should say so. I feel this very poor practice amongst some internet retailers. If they do not have it themselves, every order should be treated as a pre-order as they cannot guarantee the item if they do not hold it themselves.

See, not too hard is it?
#24
hypnoticstate
you'll find it hard to get by without ever using amazon.


lol, somehow I think not. I may have to pay more occasionally but I'm sure I can avoid them. Hell, at a push I could avoid internet shopping! :thumbsup:
1 Like #25
monkeydo;3788271
Ok, say stock count is at 6 and 10 people order on the exact same second. The system should handle the orders as follows:

1) 10 people click the "Complete Order" button, or whatever it's called.
2) The screen should then instantly display "Confirming order... please await confirmation...".
3) A final stock check should then identify the true number of in stock items and the number of people who have placed an order.
4) The stock count should instantly go to minus 4 so that anyone ordering a second later is told it is out of stock.
5) You then allocate the stock you have according to any of the following:
a) Who put the item in the basket first;
b) Who logged into Amazon first;
c) A completely random allocation;
d) Alphabetically based on e-mail address or name.
6) You then update people's screens with either "Order accepted. Your order will be dispatched..." and the date, or for the unlucky few, "Sorry, we are unable to complete your order immediately as the item has gone out of stock. Would you like to place a Pre-Order or Cancel the order? We next expect stock to be available on ..." and the date. I've had similar with other sites so it must be possible.

The allocation selection criteria is not important, the customer does not need to know, but this would give you an instant response rather than letting people think the item will arrive and finding out a hour, day or week later, at which point ordering elsewhere may not be possible.

And if the item is not held in stock by Amazon, they should say so. I feel this very poor practice amongst some internet retailers. If they do not have it themselves, every order should be treated as a pre-order as they cannot guarantee the item if they do not hold it themselves.

See, not too hard is it?


Actually, its much harder than I think your giving weight to there. The similar systems used to control booking of aircraft seats cost(s) millions to develop, install and maintain; for a company the size of Amazon with hundreds of thousands of stock items and no doubt hundreds of servers, having a perfect stock monitoring and allocation systems would be very hard (and thats excluding the marketplace sellers entirely).

With something as in demand as Wii Fit (where websites actively check sites like Amazon for stock every minute and alert buyers instantly when it is found) its not that hard to see why a sudden influx of orders (on different servers) would come in at once - very frustrating for the buyers I agree but not an easy thing to make work faultlessly.
#26
faevilangel
but 99% of the time they are fine ....... im not worried about an extra £2 if i get the item,

some people like to moan for no reason ............. not like they charged your card and took your money :whistling:


I think you sound like a reasonable person, so I don't want to argue too much about this with you. But it may have been possible to order your item elsewhere for less than the total you ended up paying.

True, I lost no money as a result of this. But I did waste time and have mislead a friend based on Amazon's acceptance of an order they could never forfill. It damages my reputation and if I had been a business supplying a customer then this could have cost me a lot more in terms of lost future trade as people would hold me responsible for promising an item and not delivering.
#27
not_andy
I feel your pain OP, i have been having troubles of my own with certain online shops (not amazon, however). Guaranteed next day delivery, but 3 weeks later still no item. Multiple calls and emails, no reply. It took me 2 weeks to discover that they have a phone number specifically for their online orders (which coincidentally is not on their website!) and just this morning ive managed to cancel the order and get a refund.

This does mean, however, I now have just over a week to find the same item somewhere else and get it delivered.


Good luck with that mate. It's not on really, is it?
#28
monkeydo
I think you sound like a reasonable person, so I don't want to argue too much about this with you. But it may have been possible to order your item elsewhere for less than the total you ended up paying.

True, I lost no money as a result of this. But I did waste time and have mislead a friend based on Amazon's acceptance of an order they could never forfill. It damages my reputation and if I had been a business supplying a customer then this could have cost me a lot more in terms of lost future trade as people would hold me responsible for promising an item and not delivering.


but you should know the wi fit is hot property, and never tell anyone you have the item until you actually do

hang on this site long enough and you will learn ....... there are lots of misprices on here, you will go for them but a big chance they won't turn up :roll:
#29
nuabdi
bought somthin last wed, sign up for amazon prime free trial, the courier delivered on Friday as promised BUT knocked my back door which was unusual hence I missed the delivery. they say will re-deliver on moday.

complained to courier, no luck... callled amazon to complain that it is Courier's fault I missed the delivery. had two complaint emails send too...

their last email say apologies and credited my gift certificate balance by £5 ... :thumbsup:
still upset but the £5 is helpful

you can try do that lol ....


See it is possible for them to give a little something back for failings, be them their own or that of suppliers or couriers. A gesture of a £2 discount code for future orders may have put me in a different frame of mind but all they said was "Tough!"
#30
faevilangel
but you should know the wi fit is hot property, and never tell anyone you have the item until you actually do

hang on this site long enough and you will learn ....... there are lots of misprices on here, you will go for them but a big chance they won't turn up :roll:


I do agree, but 10 minutes after the order was placed the status still said they'd deliver it next day. I would expect them to sort out the problem much quicker. Hey ho.

Maybe when I've calmed down I'll see things differently... ;-)
#31
monkeydo
I do agree, but 10 minutes after the order was placed the status still said they'd deliver it next day. I would expect them to sort out the problem much quicker. Hey ho.

Maybe when I've calmed down I'll see things differently... ;-)


don't let stuff like this get to you........ btw tesco supposedly has them instock on the website ........ use some vouchers too & free delivery :thumbsup:
#32
jah128
Actually, its much harder than I think your giving weight to there. The similar systems used to control booking of aircraft seats cost(s) millions to develop, install and maintain; for a company the size of Amazon with hundreds of thousands of stock items and no doubt hundreds of servers, having a perfect stock monitoring and allocation systems would be very hard (and thats excluding the marketplace sellers entirely).

With something as in demand as Wii Fit (where websites actively check sites like Amazon for stock every minute and alert buyers instantly when it is found) its not that hard to see why a sudden influx of orders (on different servers) would come in at once - very frustrating for the buyers I agree but not an easy thing to make work faultlessly.


Perhaps you're right, and I'm not giving the complexities as much credit as they are due. And maybe my frustration is getting the better of me. But 10 minutes after ordering they still hadn't notified me, either on my Amazon account order status, or by e-mail of any potential problem. Surely that should be possible?
#33
There in Tesco Direct at mo.......apparently :thumbsup:

U've probably already seen the thread anway lol
#34
monkeydo;3788468
Perhaps you're right, and I'm not giving the complexities as much credit as they are due. And maybe my frustration is getting the better of me. But 10 minutes after ordering they still hadn't notified me, either on my Amazon account order status, or by e-mail of any potential problem. Surely that should be possible?


To be honest Amazon is probably better than countless other major sites in that regard, both in terms of accuracy of its stock and the time it takes to notify when things go wrong.

Internet shopping is great when it works, but can be so frustrating when it goes wrong. Sad to say it but with something as in-demand and short supplied as Wii Fit this close to Christmas, I wouldn't 'believe' an order was going to come until I actually had the Wii Fit in my hands. Make enough orders with any company and something will eventually go wrong, it sounds like you haven't got the best customer service but it could have been worse (they could still have you thinking your order was successful etc.); if you feel strongly enough about it, write them a quick complaint email (or better still letter) now whilst you still feel frustrated - they may well give you a 'goodwill gesture' :stocking:
#35
It also pays well for online retailers to use these tactics with high demand items as it boosts their pre-christmas sales figures, albeit that the item they are selling isnt actually in their warehouse.

Its a carppy tactic to use as it leads people to believe that they will get their item before Christmas or shortly after it, but in fact many would probably have to wait some time.

Amazon have put up the Wii Fit as 'In-Stock' at least half a dozen times in the past 2 days, John Lewis also had them in stock yesterday as well as Play.com.

Personally I wouldnt order from Amazon, just a personal gripe I have with them for trying to shaft me on a marketplace item that I sold for a tenner brand new and the buyer claimed it wasnt, whinged to Amazon until they gave in and refunded the customer then tried to get the money back from me, which didnt happen so now I buy from elsewhere. Their customer service ignored all my emails and attempts to resolve it which I thought was pretty pathetic and woeful.
#36
faevilangel
don't let stuff like this get to you........ btw tesco supposedly has them instock on the website ........ use some vouchers too & free delivery :thumbsup:


Gone the Tesco route now... fingers crossed. Thanks for the heads up as I hadn't seen it! :thumbsup:

Order status has moved to "At warehouse, dispatching soon" so here's hoping!
#37
jah128
To be honest Amazon is probably better than countless other major sites in that regard, both in terms of accuracy of its stock and the time it takes to notify when things go wrong.

Internet shopping is great when it works, but can be so frustrating when it goes wrong. Sad to say it but with something as in-demand and short supplied as Wii Fit this close to Christmas, I wouldn't 'believe' an order was going to come until I actually had the Wii Fit in my hands. Make enough orders with any company and something will eventually go wrong, it sounds like you haven't got the best customer service but it could have been worse (they could still have you thinking your order was successful etc.); if you feel strongly enough about it, write them a quick complaint email (or better still letter) now whilst you still feel frustrated - they may well give you a 'goodwill gesture' :stocking:


Might just do that (send e-mail). Nothing to lose, but I've spent enough time on Wii watch today!

Thanks for your balanced input, it's good to get a fair reply which isn't laced with negative feeling. All the best for Christmas and the New Year! :thumbsup:
#38
monkeydo
Gone the Tesco route now... fingers crossed. Thanks for the heads up as I hadn't seen it! :thumbsup:

Order status has moved to "At warehouse, dispatching soon" so here's hoping!


tesco will have enough stock for time being ........... i could buy one & use my discount :whistling:
#39
nikkib123
Wooooo, I will keep my fingers crossed for you :santa::stocking::gift:


Thanks!:santa:
#40
To those who may be wondering, Tesco came through with the Wii Fit!

And to think, I once said I would never use Tesco again! :thumbsup:

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