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Important Notice Regarding Holidays:

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You may have heard the unfortunate news that a number of holiday companies have gone out of business this week. Companies affected: XL.com, XL Holidays, Kosmar Holidays, Travel City Direct, Freed… Read More
peodude Avatar
8y, 8m agoPosted 8 years, 8 months ago
You may have heard the unfortunate news that a number of holiday companies have
gone out of business this week.

Companies affected: XL.com, XL Holidays, Kosmar Holidays, Travel City Direct, Freedom Flights, Aspire Holidays, Seguro Holidays, Kent Escapes, Med Life Hotels, Transatlantic Vacations, Travel City, Explorer House, The Really Great Holiday Co.

Thomson are working hard with the authorities, to repatriate customers of the affected companies who are currently on holiday. If you have a friend or relative who is currently abroad and you are concerned, please call the Civil Aviation Authority on 0800 068 8991 for more information.

If you have booked a package holiday with one of the affected tour operators dont worry. The ATOL protection scheme will usually allow a direct transfer of the value of your package holiday towards a new package holiday. Thomson is a leading holiday company that can help you do this. Thomson are working closely with industry authorities to help all those affected get their holiday plans back on track with the minimum of fuss.


If you have booked a holiday with one of these failed companies through a Thomson travel shop, our experienced retail team will be able to arrange an alternative holiday from our wide range of destinations and assist with claiming the refund for their XL holiday or flight. Customers can therefore rebook to go to their original destination or an alternative simply by paying the difference in the package price if the cost is higher.



If you have booked a holiday with one of these failed holiday companies direct (ie: not through a travel agent), please go to your local Thomson travel shop where they will help you. Alternatively you can call your local shop. For the number, use the shop finder on our website or call a directory enquiries service such as 118118.



If you booked a holiday with one of these failed companies through any other high street travel agent brand please go back to the place you booked. We are working closely with all UK travel agents and will, in most cases, be able to simply transfer your lost holiday value onto a Thomson holiday.



If you have booked a Thomson or First Choice holiday with flights originally operated by XL, we will take you to their original destination via a flight with our in house airlines, Thomsonfly and First Choice Airways or, in instances where neither are available, an alternative airline with a travel associate. Should any travel arrangements be subject to change, our customer services team will proactively advise you in advance.

In all cases you should bring all of your original booking documents with you. These should include the Travel Agents booking confirmation, the invoice from the Tour Operator, any proof of payment and any travel documents (e.g. tickets). This will help speed things up.

For more information go to: http://www.thomson.co.uk/xlassistance. Alternatively call 0871 231 5704. We have laid on additional staff to take your call. However you may have to hold a while as call volumes are quite high just now.

Thomson is part of TUI Travel PLC, Europes largest holiday company.

The Thomson Team
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peodude Avatar
8y, 8m agoPosted 8 years, 8 months ago
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Comments/page:
#1
Let it be a lesson to us all, USE A CREDIT CARD.
#2
And get travel insurance also.
#3
I'm more worried about West Ham!

No sponsor, XL.com painted on the roof of one of the stands, owed £5 million

But I suppose our owner predicted this seeing as he was the man that made them go bust basically
#4
UK Mainstream Holiday Industry 2009.

TUI Travel
Thomas Cook.

Voila!
#5
Slightly disappointed I won't get to go on a 739 in the UK now... until someone else actually get's them.

And i'm sure Ryanair will be celebrating another competitor gone on the Gatwick - Ireland routes.

Predictions for next airlines to go bust:
Air Southwest
Alitalia
Aer Arann
banned#6
jtx
Let it be a lesson to us all, USE A CREDIT CARD.


I was thinking that, worth the little extra they charge to use a credit card now.
#7
jtx
Let it be a lesson to us all, USE A CREDIT CARD.


Or look into who you book your holiday with, XL have been going bust for ages, I checked last night even after they went into administration they was still taking bookings on their website
#8
RedIron
Or look into who you book your holiday with, XL have been going bust for ages, I checked last night even after they went into administration they was still taking bookings on their website


So if you'd paid with a debit card last night you'd be paying money to pay off people who paid with credit or through a travel agents maybe.:x

Thompson might be able to help even if you didn't book with them or use a credit card:

# If you have booked a holiday with one of these failed holiday companies direct (ie: not through a travel agent), please go to your local Thomson travel shop where they will help you. Alternatively you can call your local shop. For the number search shopfinder online.


There's more hope with their professional help than there is with collapses in the past. Best to always use a credit card then because unfortunately if a small company the media chooses not to highlight goes under you lose your money.

My heart goes out to all those who won't get their money back. Pensioners who pay by cash to go on UK holidays lose out most.
#9
skintzimbo
And get travel insurance also.


Apparently they were saying on the news that a lot of people have checked their travel insurance and aren't covered. The news people then checked the top 10 travel insurers and found that most of them don't cover for companies going into liquidation. I think this is shocking and almost makes you wonder what the point of travel insurance is if they're going to have a get out clause for most things.

Sorry to all the people who have had their holidays ruined, I can't imagine how disappointed (and angry) you must be, I hope you manage to find a cheap alternative.
#10
When i last got travel insurance i took it out until the scheduled day i'd go home. The problems occurred when someone forgot to confirm the flights home (not me!, it was a university trip) and i had to pay extra hotel bills etc. I even had to convert extra money at a Thomas Crook based in a New Delhi hotel at a terrible rate and with a fee charged. So book the insurance for longer than the holiday. Or suffer like me did.:thumbsup:

Incidentally even a Western Union office tried to stiff me by giving me the rupees in small notes so i wouldn't realise it was short. I did realise and i wasn't happy. I wonder though, does travel insurance cover something like that?

That's madness about the liquidation clause. Makes you wonder what else isn't covered... If you don't declare an existing (even if irrelevant) illness you get nothing either. They'll find any excuse not to pay but it ridiculous not to pay when a flight company collapses.
#11
UPDATE:

Apparently the airline Alitalia is also on the verge of collapse with sky news reporting it may not be able to guarantee flights from tomorrow.
banned#12
emasu;2958258
Slightly disappointed I won't get to go on a 739 in the UK now... until someone else actually get's them.

And i'm sure Ryanair will be celebrating another competitor gone on the Gatwick - Ireland routes.

Predictions for next airlines to go bust:
Air Southwest
Alitalia
Aer Arann

Along with flyglobespan
#13
Great for the users of the Airlines that may be next - by keep saying the next one to go is.. means their customer base drops as people become afraid to fly with them etc.

Keep it up TV, Radio and all the tabloids it will certainly but the nail in most of the coffins of companies that are scraping through that will now mean people won't book with them..

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