You may have heard the unfortunate news that a number of holiday companies have
gone out of business this week.
Companies affected: XL.com, XL Holidays, Kosmar Holidays, Travel City Direct, Freedom Flights, Aspire Holidays, Seguro Holidays, Kent Escapes, Med Life Hotels, Transatlantic Vacations, Travel City, Explorer House, The Really Great Holiday Co.
Thomson are working hard with the authorities, to repatriate customers of the affected companies who are currently on holiday. If you have a friend or relative who is currently abroad and you are concerned, please call the Civil Aviation Authority on 0800 068 8991 for more information.
If you have booked a package holiday with one of the affected tour operators dont worry. The ATOL protection scheme will usually allow a direct transfer of the value of your package holiday towards a new package holiday. Thomson is a leading holiday company that can help you do this. Thomson are working closely with industry authorities to help all those affected get their holiday plans back on track with the minimum of fuss.
If you have booked a holiday with one of these failed companies through a Thomson travel shop, our experienced retail team will be able to arrange an alternative holiday from our wide range of destinations and assist with claiming the refund for their XL holiday or flight. Customers can therefore rebook to go to their original destination or an alternative simply by paying the difference in the package price if the cost is higher.
If you have booked a holiday with one of these failed holiday companies direct (ie: not through a travel agent), please go to your local Thomson travel shop where they will help you. Alternatively you can call your local shop. For the number, use the shop finder on our website or call a directory enquiries service such as 118118.
If you booked a holiday with one of these failed companies through any other high street travel agent brand please go back to the place you booked. We are working closely with all UK travel agents and will, in most cases, be able to simply transfer your lost holiday value onto a Thomson holiday.
If you have booked a Thomson or First Choice holiday with flights originally operated by XL, we will take you to their original destination via a flight with our in house airlines, Thomsonfly and First Choice Airways or, in instances where neither are available, an alternative airline with a travel associate. Should any travel arrangements be subject to change, our customer services team will proactively advise you in advance.
In all cases you should bring all of your original booking documents with you. These should include the Travel Agents booking confirmation, the invoice from the Tour Operator, any proof of payment and any travel documents (e.g. tickets). This will help speed things up.
For more information go to: http://www.thomson.co.uk/xlassistance.
Alternatively call 0871 231 5704. We have laid on additional staff to take your call. However you may have to hold a while as call volumes are quite high just now.
Thomson is part of TUI Travel PLC, Europes largest holiday company.
The Thomson Team