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Independent Engineers Report any idea of what neads to be included

bigjeremy Avatar
6y, 8m agoPosted 6 years, 8 months ago
Hi I have a Samsung 40 inch plasma tv that has developed a red line runing down the center of the screen, I have contact Dixons about getting it fixed under the new goods of sales act but they insist on an Indepentand enginners report, any idea of where to get on and what would be included in the report as my friend works for a repair company and could probably type one up if he knew what to put on the report ,he works for Hp
bigjeremy Avatar
6y, 8m agoPosted 6 years, 8 months ago
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Comments/page:
#1
Surely your friend should therefore know what to put in such a report?
#2
Should it not be up to Dixons to organise?
#3
yeh this should be their responsibility not yours surely?
#4
what has a fault using the sale of goods act got do with an engineer's report?

Surely the fault is there therefore the goods are faulty, what will a report achieve? sounds like stalling BS, to me.
#5
Google consumer direct and open up a new case with them. They give great advice and work closely with trading standards. You should NOT have to fork out for a report as they tend to be a fair bit of money. Plus you will need to arrange transport as most will not do a report in the comfort of your home.

Phone consumer direct and get the ball rolling... then get back to Dixons and make them aware you have opened up a case with CD. That should be enough to get them to sort it out.

PS and remember in the eyes of the law its down to the Point Of Sale to prove the goods are NOT faulty, not down to you to prove the goods ARE faulty ;-)
#6
If its out of warranty then Dixons are correct, they can insist on an engineers report being provided.

If it proves an inherent fault then they will refund the report
#7
deanos
If its out of warranty then Dixons are correct, they can insist on an engineers report being provided.

If it proves an inherent fault then they will refund the report


not when the sale of goods act validates reasonable use up to 6 years after purchase..........
#8
I'm guessing the OP television is out of warranty hence why trying to pursue under the Sale of Goods Act.

In that case it is up to the user to provide the goods are faulty; or put more accurately that it was an inheritant fault due to poor manufacture or design. I'm afraid doing such is going to prove difficult and expensive. If you don't understand the process than contact a solicitor.

Your friend won't be any good unless he is a recognised television repairer (for plasma tvs) and potentially a design engineer. Sorry.

Your best bet would to be to write to head-office of Dixons explaining the situation and including all relevant detail. Do so politely, make it clear you know your rights, but don't start demanding anything - else they won't be keen to assist.

How old exactly is this tv? Do you know whether it's a common fault? Afraid there's the possibility it's just bad luck and you're not entitled to anything - hence why extended warranties exist.
1 Like #9
Alfonse
not when the sale of goods act validates reasonable use up to 6 years after purchase..........


WRONG! Go look it up and find the FACTS. Beyond 6 months from new the burden of responsibility changes and it's up to the buyer to prove an inheritant fault.
1 Like #10
Alfonse
not when the sale of goods act validates reasonable use up to 6 years after purchase..........



Oh dear you need to know your rights before giving false information, adam.mt sums it up quite well
#12
deanos
If its out of warranty then Dixons are correct, they can insist on an engineers report being provided.

If it proves an inherent fault then they will refund the report


Correct. Seems somebody has bothered finding out the facts before opening their mouth; makes a change! :whistling:
#13


You might try actually reading and digesting what it says! (bangs head against wall) :)
#14
adam.mt
You might try actually reading and digesting what it says! (bangs head against wall) :)


a tv's durability should be a fair number of years :roll:
#15
Alfonse
a tv's durability should be a fair number of years :roll:


Yes it should, but that does not change the fact you are required to get a report if the seller asks for one, perfectly legal
#16
Thanks 4 all the advice will have to phone trading standards to find out the definate answer,the tv cost over 1k and your would expect it to last more than 2 years
#17
Agreed with some of the comments in hindsight reading this again now. I didnt realise the tv was out of warranty... so therefore it is up to the OP to get a report. Was under the presumption it was still within the year ;-)
#18
bigjeremy
Thanks 4 all the advice will have to phone trading standards to find out the definate answer,the tv cost over 1k and your would expect it to last more than 2 years


Agree. Best advice, as I said, would be to write to head office and see what they can do for you (probably wise to write to the manufacturer too to see what they say). Otherwise, (a) pay for a repair yourself, (b) pay for an independent report and potentially take Dixons to the small claims court, (c) write it off as bad luck.

Very very few people actually make claims under the 6 year rule due to the expense and inconvenience but good luck if you decide to do so; if you get a proper engineers report that backs up your case then you have a good chance. It's just that it might be costly and inconvenient to get such, but that's the way it is, hence why extended warranties and insurance polices exist.

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