Hello all. I'm really hoping that you can help out here, as Mrs 'Chuck and I are currently fuming at the disgrace which is the UK's railway system.
Mrs 'Chuck was due to take a flight to Glasgow from Cardiff for a conference today. As she has been in Bath for the weekend, she had arranged her journey to give herself plenty of time for railway connections etc. However, despite arranging to catch the earliest train today from Bath to Bridgend, a ONE HOUR delay meant that her susbequent connection from Bridgen to Rhoose was missed by one minute. As such, she has now missed her check-in time for her flight and has been forced to shell out £150 for a replacement.
We're both absolutely livid that no delays were announced when she booked her tickets yesterday (despite asking) and that the incompetence of First Great Western has cost her not only £150+ but also half of today's conference proceedings.
Does anybody know where we stand in terms of claiming back some or all of this money from this train-wreck (excuse the pun) of a travel company? My guess is that we'll get nowhere, but neither of us is prepared to let this lie.