Instore misprices - HotUKDeals
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Instore misprices

hothothot Avatar
banned9y, 1m agoPosted 9 years, 1 month ago
Im confused (as usual). If your in a store and the price label of a product does not match the actual price when the item is scanned, does the product have to be sold at the price on the label? :?
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hothothot Avatar
banned9y, 1m agoPosted 9 years, 1 month ago
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#1
Most stores at their discretion wil sell it at the price scanned. I remember GAME had a fault in their system and i got 5 of the top 10 games, a new controller and something else all for ps2 for just under £30. Should have been more then £100
banned#2
t0mm
Most stores at their discretion wil sell it at the price scanned. I remember GAME had a fault in their system and i got 5 of the top 10 games, a new controller and something else all for ps2 for just under £30. Should have been more then £100

my god! you lucky...
#3
just stick it in your pocket, saves the confusion:whistling:
#4
they can refuse you. as per above its down to there discretion.
#5
Was in Smyths (the toy shop) the other day and say the force action star wars light sabre that my son wanted priced at £12.99 on all the boxes. POS above it said a free star wars actions figure (£6.99) when you buy the light sabre at £18.99 - confused!!!! I was so I went to the till and the assistant said it was a misprice on the box - luckily the manager was close by and i asked him if i hadnt queried the price would i have got the lightsabre at £12.99. we went and checked the rest of the boxes and the POS offer and chatted on the way - he cleared the boxes off the shelf and i even helped him carry them back to the customer service desk once hed agreed I could have one at the price. He even said i could have the free figure (£5.99 actually cos there were none at £6.99). Back at CSD they could not get the offer to go through even at the full price - at one point it had discounted it to £7ish. I pointed out that id saved him £ on each misprice and agro from lots of customers by finding the problem while it was quiet and letting them sort it out. (all done very tongue in cheek tho). Still £12.99 later i have a whole 2 chrimbly pressies sorted!
#6
Legally they don't have to sel anything to you - the transaction is 'an offer to treat' until money exchanges hands, at which point it becomes a legal transaction - basically, they offer to sell something to you, you offer something in exchange (i.e. cash), & they can then accept or refuse your offer.
#7
cis_groupie
Legally they don't have to sel anything to you - the transaction is 'an offer to treat' until money exchanges hands, at which point it becomes a legal transaction - basically, they offer to sell something to you, you offer something in exchange (i.e. cash), & they can then accept or refuse your offer.

I love that phrase, it is of course good customer service to honour a misprice, so long as it is staff error not a customer swapping labels or anything like that
#8
I thought it was a legal requirement that they had to give you the product at the cheaper price as that's what they have advertised it for?

When i worked in PC World we had to give someone the label price if it was cheaper than the scanned price. And it's not like DSG to give money off when they don't legally have to!
#9
biff
I thought it was a legal requirement that they had to give you the product at the cheaper price as that's what they have advertised it for?

When i worked in PC World we had to give someone the label price if it was cheaper than the scanned price. And it's not like DSG to give money off when they don't legally have to!


nope no legal requirement.
#10
It's true, the Sale of Goods Act does not come in to force until payment has exchanged hands. Even if the product is individually labelled with a price, they do not have to sell it to you at that price. In fact, they do not have to sell it at all if they don't want to as long as it's not on the grounds of discrimination (e.g. sex, race etc).

Most shops will take the lower, advertised price and sell it to you at that price either because
a, It makes good customer service.
or
b, They are also under the general mis-conception that they have to sell it at that price.
#11
They dont have to sell the product if they dont want to

For example. I was in Currys brought an Dyson hover listen for £229.99 (thats the rrp)

and when i went to checkout it cam up as £129.99 the sales advisor says its a miss price but dont tell anyone i let you have it :)

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