I had my vehicles insured with direct line insurance for over ten years, but was getting fed up at the increases even though I never had a claim. Id get a bigger car the insurance went up, a smaller car the insurance went up, moved home insurance went up, moved back insurance went up.
One minute I had protected no claims then it dissapeared and I had to pay extra to get it back. In the end at renewal time i decided to go with a different insurance company, as I saved about 25%.
This was the worst mistake of my life, my rear window got smashed, I was told my cover did not include for glass so I would have to make a claim. Instead I paid out £ 125 on xmas eve to have my window fixed and keep my NCB. I had another window breakage about 3 months after this which cost me £ 86.Most windows I have had broken since driving.
My insurance company kept messing about and taking the wrong money, and after about 6 months I just cancelled it.
Should they still have given me back my 10 yr + no claims discount proof as I have now gone back to direct line but they say I have no ncb certificate and my insurance has rockted. withthe extra cost of fuel i really cant afford this.
PLEASE please help !!