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interent dropped connections - updated

sassie Avatar
banned6y, 10m agoPosted 6 years, 10 months ago
orange have put me on an unsecured connection with orange livebox, if my connection doesnt drop its the wireless card? I have asked them to explain but couldnt get the jist of why it would drop connection with a secured and not a secured


hope that makes sense
sassie Avatar
banned6y, 10m agoPosted 6 years, 10 months ago
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1 Like #1
You're going to have to be a little clearer. I gather that your issue is the Livebox connection dropping, and I'm guessing that Orange have told you to try an unsecured connection to see if that stops the connection dropping?

If I am reading that right then Orange are wrong. The connection being secured or unsecured makes no difference to signal consistency; it just affects connection. Once something is connected it should stay connected.

It is more than likely that your issue is simply that the Livebox is rubbish. And I genuinely mean that. The Orange Livebox is just terribly designed and inherently unreliable. It is only slightly more reliable than Orange's 'tech support', which even on the grand scale is absolute pants. In the end I just bought a Netgear router and used that. Which is something that you may wish to consider if further investigation into your issue yields nothing.
#2
Crazy Jamie
You're going to have to be a little clearer. I gather that your issue is the Livebox connection dropping, and I'm guessing that Orange have told you to try an unsecured connection to see if that stops the connection dropping?

If I am reading that right then Orange are wrong. The connection being secured or unsecured makes no difference to signal consistency; it just affects connection. Once something is connected it should stay connected.

It is more than likely that your issue is simply that the Livebox is rubbish. And I genuinely mean that. The Orange Livebox is just terribly designed and inherently unreliable. It is only slightly more reliable than Orange's 'tech support', which even on the grand scale is absolute pants. In the end I just bought a Netgear router and used that. Which is something that you may wish to consider if further investigation into your issue yields nothing.


unfortunatly sassie, this is gonna be the best answer..
banned#3
Crazy Jamie
You're going to have to be a little clearer. I gather that your issue is the Livebox connection dropping, and I'm guessing that Orange have told you to try an unsecured connection to see if that stops the connection dropping?

If I am reading that right then Orange are wrong. The connection being secured or unsecured makes no difference to signal consistency; it just affects connection. Once something is connected it should stay connected.

It is more than likely that your issue is simply that the Livebox is rubbish. And I genuinely mean that. The Orange Livebox is just terribly designed and inherently unreliable. It is only slightly more reliable than Orange's 'tech support', which even on the grand scale is absolute pants. In the end I just bought a Netgear router and used that. Which is something that you may wish to consider if further investigation into your issue yields nothing.


yes you are right, but to be honest i havent had a dropped connection since i went unsecure

i have had orange livebox for years, and over last month it is continually dropping the connection, the lights remain as they should, and the signal remains the same, it just drops the connection, as i dont have two computers to check if it is doing it to both they have told me to go unsecure, which i have and it hasnt dropped since


also on searching google, it seems orange may not be far wrong
banned#4
Lamen's terms?
banned#5
oh, its a dell wireless 1510 wireless-n wlan mini card
banned#6
FilthAndFurry
Lamen's terms?


You have to use such terms in misk anyway. Never underestimate the stupidity of a HUKD user.

Unsecured just takes away another possible issue area - so its easier to rule that out, to find the real problem.

However, early routers/cards did suffer from a weaker signal when security was turned on. Is this still the case?
#7
FilthAndFurry;7446942
Lamen's terms?

Layman's terms
#8
Sassie Pm Alfonse. He's well clued up on stuff like this
#9
FilthAndFurry
Lamen's terms?



surely thats a patronizable offence
1 Like #10
basically they are testing your WiFi connectivity without any security whatsoever, but for some reason are using this to 'eliminate' the LiveBox as the issue, which is dubious tbh

If you can I would test your laptop on another wifi network, a friends maybe or a free one in town/pub somewhere to see if you get no issues, I also am of the opinion that the live box is at fault, it is pretty naff as previously mentioned.
banned#11
Alfonse
basically they are testing your WiFi connectivity without any security whatsoever, but for some reason are using this to 'eliminate' the LiveBox as the issue, which is dubious tbh

If you can I would test your laptop on another wifi network, a friends maybe or a free one in town/pub somewhere to see if you get no issues, I also am of the opinion that the live box is at fault, it is pretty naff as previously mentioned.


yes, they have said had i two connections this would show if it was a problem with the livebox, they will not change it as i only have one connection and they dont belive it is, they said it was shing interefering with the channel, i have chaged every bleediometn channel and no difference, but since i have gone unsecured it hasnt dropped once, i just dont understand how secure/unsecure can make a difference
#12
vibeone

However, early routers/cards did suffer from a weaker signal when security was turned on. Is this still the case?
I was under the impression that that was fixed a while ago. I haven't used wireless cards in ages though, so I could be mistaken.

sassie
to be honest i havent had a dropped connection since i went unsecure

i have had orange livebox for years, and over last month it is continually dropping the connection, the lights remain as they should, and the signal remains the same, it just drops the connection, as i dont have two computers to check if it is doing it to both they have told me to go unsecure, which i have and it hasnt dropped since
You may find that after a short while the pattern repeats itself and the connection drops again. But irrespective for me you shouldn't have to put your connection as unsecured (which means that any man and his dog can use it) in order to get a result that is vaguely stable. Which brings me back again to the incredibly poor construct of those Liveboxes.
banned#13
Crazy Jamie
I was under the impression that that was fixed a while ago. I haven't used wireless cards in ages though, so I could be mistaken.

You may find that after a short while the pattern repeats itself and the connection drops again. But irrespective for me you shouldn't have to put your connection as unsecured (which means that any man and his dog can use it) in order to get a result that is vaguely stable. Which brings me back again to the incredibly poor construct of those Liveboxes.


it has to be paired, so someone will need to come in and press the button no?


also doesnt drop on a wired connection
#14
Have you tried changing the encryption method?
banned#15
Paddy_o_furniture
Have you tried changing the encryption method?


sorry, i dont understand what you mean, not to up on techie stuff :oops:


they have basically said if it doesnt drop the connection on unsecured then its not the livebox but the wireless card
#16
sassie
yes, they have said had i two connections this would show if it was a problem with the livebox, they will not change it as i only have one connection and they dont belive it is, they said it was shing interefering with the channel, i have chaged every bleediometn channel and no difference, but since i have gone unsecured it hasnt dropped once, i just dont understand how secure/unsecure can make a difference


I believe that they are trying to blame your laptop wifi card has not being up to the job with the security aspect of connectivity with the LiveBox, this is possible and also maybe try a different laptop on the secured method and see if that drops, its always a process of elimination but if you can narrow it down to a single of point of failure it becomes easier.
banned#17
Alfonse
I believe that they are trying to blame your laptop wifi card has not being up to the job with the security aspect of connectivity with the LiveBox, this is possible and also maybe try a different laptop on the secured method and see if that drops, its always a process of elimination but if you can narrow it down to a single of point of failure it becomes easier.


i dont have another computer, just been reading lots on google, and there does seem alot about this card and connection problems, jsut seems strange to start after a year:?
#18
sassie
i dont have another computer, just been reading lots on google, and there does seem alot about this card and connection problems, jsut seems strange to start after a year:?


Its a pain in the ass wireless tbh unless you're clued up on it which is the biggest problem I have with technology coming out, its great when it works but when it fails most people have no idea where to start, its not fair really.

If you can then borrow/buy a new wifi card or USB dongle

:)
banned#19
Alfonse
Its a pain in the ass wireless tbh unless you're clued up on it which is the biggest problem I have with technology coming out, its great when it works but when it fails most people have no idea where to start, its not fair really.

If you can then borrow/buy a new wifi card or USB dongle

:)


my laptop is under warranty, but dont believe they are going to come out to me if i say it keeps dropping connection on a secured network :?
#20
sassie
it has to be paired, so someone will need to come in and press the button no?
You are quite right. I had forgotten about the pairing feature.

also doesnt drop on a wired connection

That's to be expected. If it did that there would almost certainly be issues with the Livebox. As it is there are still probably issues with the Livebox, it's just going to take some doing to prove that to Orange.
1 Like #21
If needed I have spare wireless cards you could borrow :)
#22
its difficult on what to suggest somehow you need to test the laptop on another network, did you get the laptop from a high street shop you could go back to?
banned#23
im abit confused to why people are saying buy a wirelss card, or try another, i am using this on a wirelss card, just a problem on secured obviously

no from dell last xmas
#24
sassie
im abit confused to why people are saying buy a wirelss card, or try another, i am using this on a wirelss card, just a problem on secured obviously

no from dell last xmas


to eliminate its not your laptop wireless card at fault at all, to see if the same problems persist
banned#25
Alfonse
to eliminate its not your laptop wireless card at fault at all, to see if the same problems persist


you mean try a wireless card on a secured network, same problem = livbox, no problem = my wirelss card
#26
see if there is an updated driver on Windows update for your wifi card in laptop. Sorry if you have already mentioned doing this.

If you have a video sender close by, a logitech wireless speaker set close by switch them off . Try manufacturer of wifi card for driver update as well
banned#27
dontasciime
see if there is an updated driver on Windows update for your wifi card in laptop. Sorry if you have already mentioned doing this.

If you have a video sender close by, a logitech wireless speaker set close by switch them off . Try manufacturer of wifi card for driver update as well


have updater driver, have turned cordless phone off and made no difference
#28
did it do it b4 up[dating to latest driver and was it a windows driver for wifi or manufacturers
banned#29
dontasciime
did it do it b4 up[dating to latest driver and was it a windows driver for wifi or manufacturers


it did it before update, i then updated the driver via dell to see if it would sort it, it didnt
banned#30
orange is terrible

im moving to o2

sassie i was on at orange for ages and eventually said id take it up with the relevant people

tell them you want a siemens gigaset router
#31
Sassie i have had 2 friends who both have had to replace their wireless cards in dell 1510s in the past 2 weeks, Solved the problem in both of them,
banned#32
i have only styaed with orange cause everything is set up, and working, now if i have to be on a unsecured network or chage router/modem with them i may as well change provider
banned#33
tonyg1962
Sassie i have had 2 friends who both have had to replace their wireless cards in dell 1510s in the past 2 weeks, Solved the problem in both of them,


was it dropping the connection, same as me, or another problem
#34
sassie
you mean try a wireless card on a secured network, same problem = livbox, no problem = my wirelss card


yep, isolating the area of the problem
#35
You need to take your laptop to someone elses house and see if you have the same problem,
#36
sassie
was it dropping the connection, same as me, or another problem


Yup same problem,
banned#37
i dont know anyone who has wireless internet
banned#38
tony do you know if it was a secure connection they where using? itds obviously something to do with that for me
#39
sassie
tony do you know if it was a secure connection they where using? itds obviously something to do with that for me


They were both dropping signals but never tried to see whether they were secured or not ,One was on Virgin and the other BT,
banned#40
tonyg1962
They were both dropping signals but never tried to see whether they were secured or not ,One was on Virgin and the other BT,


ok, thank you, i found one question on google, exact same problem as me, and thought bingo, but nobody had answered him :oops:

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