Internet connection being lost.... - HotUKDeals
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Internet connection being lost....

fruityloops Avatar
9y, 4m agoPosted 9 years, 4 months ago
I have tiscali broadband and every time the phone rings I lose my broadband/internet connection. Does this mean I have a loose connection somewhere do you think or does it mean I need to reinstall the broadband or what?

Even though I lose connection when the phone rings, I can still dial up after whilst someone is still on the phone but when I ring off from that person it cuts off again.

Any ideas?
fruityloops Avatar
9y, 4m agoPosted 9 years, 4 months ago
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Comments/page:
#1
hmmmm sounds dodgy -- call their customer service or your phone line provider

Have you got a filter connected into every phone socket
#2
You're probably missing a micro filter somewhere! - you need one on every phone that's connected to your wiring aswell as Sky boxes etc
banned#3
dandoc2
hmmmm sounds dodgy -- call their customer service or your phone line provider

Have you got a filter connected into every phone socket


customer services are useless
#4
[SIZE=2]Don't report a line fault (voice line) if there isn't actually a fault. If an engineer get's sent out for a voice line fault even thou you have problems with your ADSL you will be charged for the vist whether your ADSL is faulty or not. He won't/shouldn't even look at your ADSL fault.[/SIZE]
#5
Paddy_o_furniture
[SIZE=2]Don't report a line fault (voice line) if there isn't actually a fault. If an engineer get's sent out for a voice line fault even thou you have problems with your ADSL you will be charged for the vist whether your ADSL is faulty or not. He won't/shouldn't even look at your ADSL fault.[/SIZE]


I disagree. I you report it, they will do a simple check over the phone to determine whether there is a problem with the line from the exchange to your home. If they don't find a fault, they will let you know and give you the option of getting an engineer to call round. This is when they may charge if it appears there is a fault.
#6
yup^^^ they do a phone test then ask if a engineer is wanted at a cost
#7
no way thats what mine kep doin . I rang my isp and they sorted it out with BT the guy came today and sorted it out . they will put you a diff line and put a new kind of box so you dont need to use filter cos they can make you speed very slow ..
#8
Paddy_o_furniture
[SIZE=2]Don't report a line fault (voice line) if there isn't actually a fault. If an engineer get's sent out for a voice line fault even thou you have problems with your ADSL you will be charged for the vist whether your ADSL is faulty or not. He won't/shouldn't even look at your ADSL fault.[/SIZE]


Exactly...

Check you have micro filters on all the lines using BB/Phones. :thumbsup:
#9
Heres a hint GET RID OF TISCALI lol, either that or its a filter problem, or a exchange problem
#10
It's almost definately a filter missing. For every phone you need a filter. Also you could alway's ask forthe free "line gain" Mention your having connection problems and ASK for a line gain/boost. If you don't ask they won't do it :thumbsup:
#11
Trust me I am an Engineer, some faults won't show up on the test system such as noisy faults as (alot of the time) the line will test fine. If you get an engineer out and he doesn't find a fault (or finds a fault beyond the BT master socket) you WILL be charged, trust me. You have to ring your broadband ISP even if its BT Yahoo, to attempt to arrange an engineers vist for a broadband fault. If you have a legitmate line fault earth, battery, discconection, short circuit these faults will show up. But with the latter 2 it's inlikely you would have dial tone.
#12
It all worked fine up to about 3 weeks ago and that's when the problem started.
#13
Sounds like a filter needs replacing then.
#14
is your modem/router plugged into an extension cable? the reason i ask is this happened to me untill i removed the extenstion cable. worth checking.
#15
If it's a filter - where do I find this (sorry, I am a dumb blonde and admit it!)?
#16
The Micro filter is the thing hanging out of the wall, Little white box with a telephone socket one the right side and an internet connection on the left side (Normally)

Looks like this :

http://www.uklinuxadsl.net/images/microfilter.gif
#17
fruityloops
(sorry, I am a dumb blonde and admit it!)?


You have to be, to have signed up with Tiscali in the first place. ;-) :giggle:
#18
Hi
I have the same problem, every time the landline is hung up I lose the broadband connection. I have filters connected in the right places, and I have tried 3 different filters. Any ideas?
Thanks in advance.
#19
What are your line stats like? SNR, Noise Margin???
#20
Is this what you mean?

Uptime: 0 days, 0:33:21
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,048
Data Transferred (Sent/Received) [MB/MB]: 2.89 / 16.53
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 24.5 / 46.0
SN Margin (Up/Down) [dB]: 13.0 / 17.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 46 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 172 / 0
FEC Errors (Up/Down): 0 / 78
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
#21
I too am anti Tiscali. :x Awful ISP to say the least.

When I was with them, it cost me 50p per min to call customer service. I was delayed in getting through and the service was useless. I don't know if they still exploit there customers, but check out how much they charge before phoning them. Perhaps emailing them is a safer bet fruityloops. Alternatively, try and get rid. If things haven't changed since I was with them, it won't be without a struggle.
#22
Ah right, now know what a filter is like - thanks for that - could be that to be honest.

Hadn't had a problem with Tiscali until they had that problem in May with not sending emails (when I thought they were going and found out later they weren't!). And even then in fairness I complained that they'd charged me for ringing the helpline and they promptly refunded.
#23
The filters that you get with any modems r **** ..... BT do a new one that fit on you phone socket .

Heres a pix -http://i23.photobucket.com/albums/b387/psauk/CIMG0765.jpg
#24
Why let BT do it, you can get one for £10-£15 and just take the 2 screws out(shown in pic) then slot in new faceplate and screw back in, 1 minute job and BT charge about £60 for this!

Also it is better than the filters that go on the front, for mine my sync and noise margin were great but my upload increased by a lot.
#25
Tiscali, lovely people to deal withhttp://img108.exs.cx/img108/2817/m8ztelephone.gif:whistling:
#26
pavilion
The filters that you get with any modems r **** ..... BT do a new one that fit on you phone socket .

Heres a pix -http://i23.photobucket.com/albums/b387/psauk/CIMG0765.jpg


That must be quite a new Install, judung by the NTE5 (Openreach branded) you can buy the ADSL filtered face plates from Here or you could ask an Engineer nicely for one.
#27
ryouga
Why let BT do it, you can get one for £10-£15 and just take the 2 screws out(shown in pic) then slot in new faceplate and screw back in, 1 minute job and BT charge about £60 for this!

Also it is better than the filters that go on the front, for mine my sync and noise margin were great but my upload increased by a lot.


Not if you ring up your isp m8 ..... like i did :thumbsup:
#28
simplygifted
Is this what you mean?

Uptime: 0 days, 0:33:21
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,048
Data Transferred (Sent/Received) [MB/MB]: 2.89 / 16.53
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 24.5 / 46.0
SN Margin (Up/Down) [dB]: 13.0 / 17.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 46 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 172 / 0
FEC Errors (Up/Down): 0 / 78
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0


Don't look anything out of the normal there. Do you have any noise on the line when the router re-synchs?
#29
Yeah i've seen the new filters, They just look a bit neater, My is hidden anyway!
#30
Paddy_o_furniture
That must be quite a new Install, judung by the NTE5 (Openreach branded) you can buy the ADSL filtered face plates from Here or you could ask an Engineer nicely for one.



Had it done 2 days ago . The Bt enginer was tellin me the old filters do cause 80% of slow BB speeds then why BT do the new one.
#31
I would disagree with that, the rubbish (filter wouldn't allow me to say the correct word) in the network and peoples internal wiring cause more slow speed issues in my experience.
#32
Well he swaped my filter and im back up 24mag hehehe

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