Right, I'll try to keep this brief. I am with Virgin Media, and have been on the XL tv package and 2mb broadband. Recently a retention deal ended, and my bill shot up from £23.50 to £33.50. This is my gripe. I was not told that this was a time limited offer.
I phoned today to cancel my package - I don't really watch the TV anyway, and the broadband isn't that great. After a bit of wrangling, I was offered the 2mb broadband and Medium TV for £10 per month with a 12 month contract. I accepted the offer and was quite pleased.
An hour or so later, I had a missed call on my mobile, with a voicemail from someone at Virgin telling me that I had been mis-informes and could not have the 'free' Medium TV package because I did not have a Virgin phone line. He said that he had now cut off the TV package but I would continue to receive 'half price' brodband at £10p/m. He left an extension number, but no telephone number.
Obviously this made me a little cross! The chap who gave me the deal didn't mention that the TV service would be free, he simply said that I would be getting both for a tenner.
I have tried to contact the kind man who cut off my TV service without notice, but have had no success yet.
I guess my question is this: Do Virgin have to honour the deal they gave me? Are they breaking their own contract with me? Or can they mess me around like this and get away with it?
What should be my next step?