iPhone 3Gs broke during contract - advice please? o2 - HotUKDeals
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iPhone 3Gs broke during contract - advice please? o2

james_lfc Avatar
6y, 1m agoPosted 6 years, 1 month ago
Hi - this is on behalf of a friend...

His iPhone 3Gs silent switch on the side has broke and started playing up by switching him to and from silent mode, he is about a month over his apple warranty but still has around 5 months remaining on his o2 contract

How can this be fixed please? - is it o2's duty to fix it?

Thanks
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james_lfc Avatar
6y, 1m agoPosted 6 years, 1 month ago
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#1
dcx_badass
Why would it be O2's duty, if the phone is out of warranty then your friend has to either pay for a repair or buy a new phone.

I was thinking maybe it was o2's duty as they provided him witht he phone and he is no longer able to use his phone as he was when first purchased
#2
why would he try a restore? its the side button that is at fault.

best bet is to try your luck with o2 and Apple

Previously i was able to change 2 3G phones that were 6 months out of warranty with apple in Solihull.


Good luck,
#3
Had O2 just provided the contract then the phone would not be their responsibility.
As it is, O2 provide a dedicated Iphone contract and Iphone, if this is the case and O2 have provided both the Iphin and dedicated Iphone contract to the customer for longer than the original Apple warranty, then it can be argued that some of the responsibility lies with O2.
Please remember that warranties are only guidelines.
#4
I've just had my 3GS replaced free of charge that was 7 weeks out of warranty period, just book a genius appt at your local apple store & see what they say, they can only say no.
#5
I think he is going to try his luck with apple first and if that fails then it's off to o2
#6
Go to apple
My sister got her 3GS replaced for a faulty dock
3 months out if warranty
Free
#7
WOULD YOU SAY IT WAS BETTER TO GO INTO APPLE AND TRY OR TO RING THEM ?
#8
sorry about the caps, ps it turns out he is 82days out of warranty
#9
James - you need to book an apt with the genius bar and then they should sort you out as they are good like that - i've had no problems with them.
#10
BPD
James - you need to book an apt with the genius bar and then they should sort you out as they are good like that - i've had no problems with them.


Cheers mate, I live about an hour from the nearest one and I am going shopping there on Friday, although there are no available appointments, do you think i should chance just walking in ?

Also should I make out that I don't know it's out of warranty?

Thanks
#11
Nope they wont have any spaces free.
#12
could also jailbreak it and disable the side mute switch
#13
djnaff
could also jailbreak it and disable the side mute switch


That's what I advised,but a replacement would be better ... tbh apple are being unfair he has bought a lot of apple accessories for it, he has also never jailbroke it so he has never had any pirated apps or done anything that Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it
banned#14
james_lfc
djnaff
could also jailbreak it and disable the side mute switch


That's what I advised,but a replacement would be better ... tbh apple are being unfair he has bought a lot of apple accessories for it, he has also never jailbroke it so he has never had any pirated apps or done anything that Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it


Why are they being unfair?

I've had 3 iPhones and managed to not break any of them. Your friend broke it, and its a shame its out of warranty but so be it.

Point me towards the unfair bit?
#15
Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it


Don't you need to ask them to replace it before slagging them off in a public forum for not replacing it?
#16
Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault :( Good Luck getting a new iphone though, you may get someone really nice!
#17
*katie*
Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault :( Good Luck getting a new iphone though, you may get someone really nice!


His is the white iPhone 3Gs and its also got a crack near the bottom, so I have heard this is a common fault?
#18
james_lfc
*katie*
Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault :( Good Luck getting a new iphone though, you may get someone really nice!


His is the white iPhone 3Gs and its also got a crack near the bottom, so I have heard this is a common fault?


Very common, I would show them the crack first & they should replace because of it
#19
Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.
#20
dxx
Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.


Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!
banned#21
iphones are rubbish
banned#22
toshapetriji
iphones are rubbish


^ lol this.
#23
*katie*
dxx
Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.


Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!


Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.
#24
dxx
*katie*
dxx
Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.


Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!


Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.


I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack :)
There is many useless & pointless threads on here, hukd wouldn't be the same without them! :3
banned 1 Like #25
*katie*
dxx
*katie*
dxx
Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.


Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!


Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.


I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack :)
There is many useless & pointless threads on here, hukd wouldn't be the same without them! :3


Katie is this dxx fellow bullying you?
Would you like me to keyboard warrior him?
#26
vibeone
*katie*
dxx
*katie*
dxx
Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.


Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!


Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.


I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack :)
There is many useless & pointless threads on here, hukd wouldn't be the same without them! :3


Katie is this dxx fellow bullying you?
Would you like me to keyboard warrior him?


lol no way, I think were both trying to prove a point :)
#27
Genius bar is your only real chance but it all depends who you get - they *shouldn't* replace it but you might be lucky.
#28
If you try anything untoward vibeone I'll give my mate bigrick a call and then you'll really be in trouble.
banned#29
CReilly
If you try anything untoward vibeone I'll give my mate bigrick a call and then you'll really be in trouble.


Just defending the lady brah, no need for bigrick to get involved.
#30
vibeone
CReilly
If you try anything untoward vibeone I'll give my mate bigrick a call and then you'll really be in trouble.
Just defending the lady brah, no need for bigrick to get involved.


As well as debt collection BR works a protection racket; you're stepping into his territory. :P

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