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Iphone help needed

cheerleader Avatar
6y, 9m agoPosted 6 years, 9 months ago
My son's 3GS iphone isn't restoring on ITunes after he tried to upgrade Itunes yesterday & his phone is just saying connect to itunes. When he tries to restore it comes up with an error message saying it can't restore?
he's tried restarting the computer but still not working
cheerleader Avatar
6y, 9m agoPosted 6 years, 9 months ago
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1 Like #1
Try a hard reset of the phone (holding the power button & menu button down until the phone turns off)?
#2
Pr3cious18;7806975
Try a hard reset of the phone (holding the power button & menu button down until the phone turns off)?

he's tried that & it didn't work :-(
should he remove itunes off his pc & then add it again? :?
1 Like #3
When he connects it to iTunes hold down the menu button and it will put it into recovery mode, then he should be able to restore it. It will have the iPhone as a new one but he should be able to restore his old content from his last back up
#4
cheerleader
he's tried that & it didn't work :-(
should he remove itunes off his pc & then add it again? :?


I doubt removing and reinstalling iTunes will have any effect - sounds like it's more of a phone problem than a computer issue!
#5
he got it sorted in the end, but lost his phone numbers :roll:
thanks for your help :thumbsup:

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