Hi, wondering if anyone could offer some advice pretty please?
My lil bro spent £350 on a PAYG iPhone 3 months ago and now its decided to die. He took it back to the o2 store and they sent it off and then it came straight back saying they wouldnt look at it as it was water damaged with a pic of a tiny pink dot in the headphone water sensor. My brother assures me there hasnt been a drop of water near it.
It annoys me that they obv havent even looked to see if the water damage prob was anything to do with why its died and it blatently hasnt been in water.
So i called Apple to have a rant and after arguing with a woman for a while she put me on to her supervisor who said actually if i took it to the apple store they would open it and as long as the internal sensors havent gone off its still covered. I asked for that in writing but she said she couldnt provide it.
My worry is we'll take the phone to the store tomorrow and have the same prob with them as we did with o2 and the first woman at apple and they'll just say if the sensors gone off there is nothing they will do.
Just wondering if anyone had experienced the same prob and had any advice on what to say tomorrow if they decide they wont honor what the supervisor at apple said?