PLEASE PLEASE READ!!!
Can anyone tell me what should i do please??
I was looking to get a ps3 last week, and came across a very attractive deal from additions which was... PS3 320GB, GT5, Fifa11 and a EARFORCE P21 HEADSET for £329 and with the 10% off discount and BNPL deal it all came to £300.05.
I particularly chose this deal after checking the reviews of the headset and also the headset alone was £69 so i thought it was an execellent deal for me. Place the order and also put another of those deals on my basket as it thought that my cousing would be interested aswell and it might run out by then.
Check the order status on saturday and it was all fine still at depot and the bundle was the same. On Monday when i was checking the order status i noticed that the bundle had change to a £12 headset and a HDMI cable instead of the EARFORCE HEADSET. I thought oh well at least i will get mine. Yesterday received the order, and guess what, they had sent me the cheap bluetooth headset and the HDMI cable!!! gutted! called them, spoke to a very nice lady who tried to help, but they said that they didnt have that bundle available anymore so they sent me the equivalent... equivalent??? a £12 bluetooth headset and a HDMI cable??? i already have that and cold pick it up for less than £20 i argued. anyways she said that i would have to bur the other headset separetly but was trying to get me a discount with her manager, put me on hold for about 15 mins and the call got cut off, as i was calling from my mobile i left it to call today from work.
Called them this morning and to my surprice, they ara adamant that the deal i should have had was never available on their site and that i got what was advertised. I argued that My order says PS3 320GB, GT5, Fifa11 and headset and their new deal states HMDI Cable and Headset and as it doesnt state what headset, according to them i even got lucky to get a HDMI cable... what a joke!! spoke to the manager and she says that she spoke to the people encharged of the website deals and they told her that that deal with the EARFORCE HEADSET was never available, and therefore i got what i oredered, unless i can provide a printout showing that they were actually offering that deal!! which i dont have and as they have changed the deal on their site i cant bring it up on my PC history either!! This headset was the only reason why i ordered this particular deal and now they are saying that it never existed! did anyone else see or order this??? the asked me if i want to return it but i am not sure what to do, I am really P*** OFF and after waiting over a week the last thing i want is to return the thing!!
I will be putting a complaint in writting but i thing that they are an absolut joke and would like to show them that the deal was on to see what they say!!
thanks for reading!!