...Is it really necessary? - HotUKDeals
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...Is it really necessary?

Rowedog Avatar
7y, 5m agoPosted 7 years, 5 months ago
Hi to all,

I'm fairly close to taking the plunge and ordering this from play.com

http://www.hotukdeals.com/item/453036/samsung-le40b550-40-inch-widescreen/

For what i will use it for, the spec is good enough and it's around the right price. I was just wondering, is it really necessary to purchace an extended warrenty on a television? Many people comment on other posts about the good value of Richer Sounds warrenty, and the fact that John Lewis have 5 years included as standard with all thier televisions.

Surely the majority of problems that one would come across would appear in the first 12 months, and thus be covered as standard?

This is going to be my first proper television and so i want to get it right.

Any help or advice would be gratefully recieved. (and any deals on 42" tvs!)

Many thanks

Andrew
Rowedog Avatar
7y, 5m agoPosted 7 years, 5 months ago
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(21) Jump to unreadPost a comment
Comments/page:
#1
Extended warranties are designed for people with more money than sense.
1 Like #2
Most electrical goods develop problems extremely early into their lifespan - if there is some sort of mechanical fault/defect. Within 1-2 weeks of it being purchased and used under normal conditions. After that most things just work and work and work until they breakdown forever or someone breaks it with a screwdriver/golf club etc.

I would personally take out insurance on electrical goods rather than an extended warranty.
#3
I never get extended warranties/take out insurance on any household/electrical goods. If something breaks down after it's standard warranty has expired, I just buy another one to replace it. Across the board, it's much cheaper in the long run.
1 Like #4
wouldn't buy a tv from play

isn't there something to do with them not being in the uk that affects the warranty?
1 Like #5
I'd buy from someone else. Play are great for small purchases, but beyond the 28 day return period, you get absolutely zero consumer rights. That's probably worth keeping in mind when you decide where you spend your cash.
#6
phatboy123
isn't there something to do with them not being in the uk that affects the warranty?


That sounds interesting?

You have any more information on this?
#7
PhearFactor;5945696
That sounds interesting?

You have any more information on this?


just heard it in play threads before

no doubt someone will set the record straight
#8
As far as I was aware you just get the 28 days to return as dxx said, then you have to take it up with the manufacturer. So as long as you buy products from manufacturers with decent support and a good returns procedure, you should be alright.

I have had a monitor and mouse go faulty, had to return them to their manufacturers (Asus/Razer) rather Play because it was after the 28 days. Had no problems though, they both shipped brand new replacements in less than a couple of weeks.

I think with Play though you have to be careful with the products labelled as having extended warranty periods. As they are often limited, so you could buy one that literally has a month extended warranty period when it was advertised at 3 years.
#9
PhearFactor
That sounds interesting?

You have any more information on this?


They operate under Jersey law so SOGA/EU Directives may not fully apply.
#10
Shengis
They operate under Jersey law so SOGA/EU Directives may not fully apply.


That is just the 28 days return and support with the supplier I thought, it shouldn't affect the manufacturers warranty?
1 Like #11
thesaint;5945642
Extended warranties are designed for people with more money than sense.


Some are. Some aren't so bad - John Lewis offers extra cover inclusive in the price, Richer Sounds cover has always been pretty reasonable value (10% on tellys for 5 year cover is a pretty good price for cover). Modern electronics doesn't and cannot last as long as the electronics people were used to twenty years ago, the adage 'they don't make them like they used to' is true. Simple fact of reality that backlight, capacitors and semiconductors degrade over time and use means many products may well fail between 2 to 5 years, so the extra cover may well be worth it.

I'd say upto 10% extra for 5 years of cover is a good investment over the manufacturers warranty :thumbsup:
#12
PhearFactor
That is just the 28 days return and support with the supplier I thought, it shouldn't affect the manufacturers warranty?


But if you bought the same item in an EU country you could get 'up to' 6 years warranty. No chance with something from Jersey, just the bog standard 1 year. It's a bit of a dodge really as they ship electricals from UK mainland depots......
#13
Sounds very dodgy for sure.
#14
Pay a bit extra and get one from John Lewis, you will get excellent service and peace of mind.
#15
Inactive
Pay a bit extra and get one from John Lewis, you will get excellent service and peace of mind.


+1
#16
Shengis;5945754
It's a bit of a dodge really as they ship electricals from UK mainland depots......


I wondered about that :thinking:
#17
DEF get an extended warranty on flatscreen tvs they burnout can get all kinds of problems any other electrical device i would say dont worry but yes to a big tv!!!!
#18
thesaint
Extended warranties are designed for people with more money than sense.


jah128
Some are. Some aren't so bad - John Lewis offers extra cover inclusive in the price, Richer Sounds cover has always been pretty reasonable value (10% on tellys for 5 year cover is a pretty good price for cover). Modern electronics doesn't and cannot last as long as the electronics people were used to twenty years ago, the adage 'they don't make them like they used to' is true. Simple fact of reality that backlight, capacitors and semiconductors degrade over time and use means many products may well fail between 2 to 5 years, so the extra cover may well be worth it.

I'd say upto 10% extra for 5 years of cover is a good investment over the manufacturers warranty :thumbsup:


Of course there are a few exceptions to the rule, but I would stand by my statement.

Richer Sounds warranty used to be much better, but I guess it wasn't making them enough money.
Would you say that companies make more from the warranties than they do on the goods themselves? If so, that kind of proves the point I am making.
#19
Can highly recommend Panasonic Plasmas if you are buying a 42" tv. :thumbsup:
#20
thesaint
Of course there are a few exceptions to the rule, but I would stand by my statement.

Richer Sounds warranty used to be much better, but I guess it wasn't making them enough money.
Would you say that companies make more from the warranties than they do on the goods themselves? If so, that kind of proves the point I am making.


I was sales manager for Argos before i left to have the kids! Extended warranties are pretty useless TBH, they just make companies a hell of a lot of money! you still have up to 5 years (6 in Scotland i think) to get a repair/replacement from the retailer if your item is faulty - you have to look at the price you pay for something and what you expect to last - for example i would expect a £1000 tv to last more than 3 years, the company you buy from are legally obligated to check out a fault for you if the fault is a manufacturing one, if you argue enough with them they usually give you a free or highly discounted repair! Look at consumer direct i think it is who explain properly!
#21
thesaint;5946116
Of course there are a few exceptions to the rule, but I would stand by my statement.

Richer Sounds warranty used to be much better, but I guess it wasn't making them enough money.
Would you say that companies make more from the warranties than they do on the goods themselves? If so, that kind of proves the point I am making.


Some undoubtedly do, as I said I think 10% for modern electronics is probably in the consumers favour (that is I think at least 10% of products will fail between the end of the manufacturers warranty and 5 years). Given that to get a repair company to even diagnose a fault tends to cost over £50 these days (and the fact that most problems are much harder to repair - 20 years ago most electronics could be repaired by changed some faulty capacitor/resistor etc whereas these days generally complete circuits boards are swapped out) I'd stick with the 10% rule - if you find the same telly with 1 year guarantee for £500 and 5 year for £550, the latter is if anything better value for money...

geegee-pinata;5946266
I was sales manager for Argos before i left to have the kids! Extended warranties are pretty useless TBH, they just make companies a hell of a lot of money! you still have up to 5 years (6 in Scotland i think) to get a repair/replacement from the retailer if your item is faulty - you have to look at the price you pay for something and what you expect to last - for example i would expect a £1000 tv to last more than 3 years, the company you buy from are legally obligated to check out a fault for you if the fault is a manufacturing one, if you argue enough with them they usually give you a free or highly discounted repair! Look at consumer direct i think it is who explain properly!


You have to be careful distinguishing between electronic and electrical goods. The SOGA might help you if a washing machine or cooker breaks after a couple of years, but it would be a tough fight for a TV where say the backlight had dimmed significantly after 5 years, or a computer part had failed, or a console had stopped reading discs. You can dig your heels and try and fight it out with the retailer/manufacturer but it will be a fight, they probably won't buckle easily, whereas a warranty makes it much easier to return to a shop and demand your rights.

Even rip-off warranties from the likes of Argos and DSG have their place - good example is a friend who DJs bought some £20-odd headphones from Argos with the extended warranty (less than a fiver) - and has probably been through about 5 pairs since the original purchase (its surprising easy to stand on the cable and break them!) - so in very select situations such a warranty will more than pay for itself...

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