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Is my broadband rubbish??

dandoc2 Avatar
8y, 6m agoPosted 8 years, 6 months ago
Ok i was on 1mb aol at £15 a month and then last year there was some special deal with aol if you subscribed youd get a free router and it was 2mb and £15 a month

Its a phoneline connection btw

Which sounded great but im looking at my speed now at the price i pay and something seems not quite right - why ??? well on the aol site you can get 8mb for £15 a month and theres no contract its flexi and ive seen some companies offer up to 20mb unlimited broadband fibre optic for liek £20 a month am i getting conned?

So i thought id check my net speed with one of these tests it came out the following

DOWNLOAD - 1.9MBPS
UPLOAD - 234KPS

That seems rubbish imo for the amount i pay -- am i right can someone tell me

Daniel
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dandoc2 Avatar
8y, 6m agoPosted 8 years, 6 months ago
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#1
mines about that on average, but we get our net free.
banned#2
very expensive

i pay £26.95 to VM for 20mb BB and phone line rental and free local calls. I did have it half that price for years so just need to get around to calling retentions for a discount again.
#3
I phoned up AOL the other day to ask for the free phone calls(i never received the letter regarding the deal).They offered the free 24/7 calls and then offered to upgrade my broadband to 8mb for no extra cost if I took another 18 month contract!I pay £14.99 a month.
#4
above 2mb/s may not be available in your area.
#5
The speed of your broadband depends on how far you are from your exchange. Even if you sign up for 20mb broadband and you are living too far from your exchange, you will never get 20mb.
Check out this site to see how far you are from your exchange: http://www.samknows.com/broadband/checker2.php
#6
If you are on the 2mb package - why would you expect more? You got a poor price - but then when you took the free gift and locked yourself in to a contract you should have suspected as much.
#7
alternate
If you are on the 2mb package - why would you expect more? You got a poor price - but then when you took the free gift and locked yourself in to a contract you should have suspected as much.

Im not expecting more im just saying for the price i pay
My contracts finished - It was my dad that applied for the router without consulting me

Im gunna use that live help on aol and ask them if its defo finished
#8
Spriggan
The speed of your broadband depends on how far you are from your exchange. Even if you sign up for 20mb broadband and you are living too far from your exchange, you will never get 20mb.
Check out this site to see how far you are from your exchange: http://www.samknows.com/broadband/checker2.php


BT ADSL broadband availability
You are connected to the Wallington telephone exchange.

ADSL is available in your area
Your exchange is also enabled for ADSL Max services

According to BT Wholesale, houses at your postcode should be able to support a 6.5Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results:
[BT ADSL Code: GEGEGEZ] You can receive 2Mbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 1Mbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 512Kbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 256Kbps ADSL

You are approximately 651 metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

» Your BT ADSL code is: GEGEGEZ
» Matched result using the postcode you provided
#9
dandoc2;2148499
BT ADSL broadband availability
You are connected to the Wallington telephone exchange.

ADSL is available in your area
Your exchange is also enabled for ADSL Max services

According to BT Wholesale, houses at your postcode should be able to support a 6.5Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results:
[BT ADSL Code: GEGEGEZ] You can receive 2Mbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 1Mbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 512Kbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 256Kbps ADSL

You are approximately 651 metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

» Your BT ADSL code is: GEGEGEZ
» Matched result using the postcode you provided

You definately are getting screwed by AOL then, I'm about 400 metres away from my exchange and I'm getting 24mb with Be Unlimited, you should get the same speed unless LLU isn't available in your area.
Can you click on the LLU x DSL link on that page to see whether you can get Be, O2 or sky?

P.S. I prefer gizmo!
#10
Time to shop around Dan - got an LLU Broadband opperator at your exchange? e.g. Sky or O2 - if you have then with Sky you can get up to 16meg and o2 i think it's 24 meg.

Being 651 metres from the exchange, you probably (not definate though) have a good line and could probably max it out!
#11
ya beat me to it Spriggan!!
#12
Spriggan
You definately are getting screwed by AOL then, I'm about 400 metres away from my exchange and I'm getting 24mb with Be Unlimited, you should get the same speed unless LLU isn't available in your area.
Can you click on the LLU x DSL link on that page to see whether you can get Be, O2 or sky?

P.S. I prefer gizmo!


LU xDSL presence at your exchange
You are connected to the Wallington telephone exchange.

The following table details the availability of LLU services at your location.

AOL is available in your area
O2 / Be Unlimited is available in your area
Bulldog (C&W) is available in your area
TalkTalk (CPW) is available in your area at up to 8Mbps
Sky Broadband / Easynet is available in your area
Edge Telecom is not yet available in your area
Entanet is not yet available in your area
Lumison is not yet available in your area
Newnet is not yet available in your area
Node4 is not yet available in your area
Pipex is not yet available in your area
Smallworld Media is not yet available in your area
Tiscali is available in your area
Tiscali TV is available in your area
Orange is available in your area
WB Internet is not yet available in your area
Zen is not yet available in your area
#13
jayhab
Time to shop around Dan - got an LLU Broadband opperator at your exchange? e.g. Sky or O2 - if you have then with Sky you can get up to 16meg and o2 i think it's 24 meg.

Being 651 metres from the exchange, you probably (not definate though) have a good line and could probably max it out!


I think i should opt for fibre optic virgin broadband at 20mb - how is fibre optic installed through the pipes and then into the side of your house ??
#14
Spriggan


P.S. I prefer gizmo!


Ok what about this one ive got now
#15
Since you can get LLU, I would personally go for O2 20mb for £12.50 (£7.50 if your an O2 customer). You will definately get better speeds with them!
#16
Just be weary with Virgin - do your homework on their Fair Usage Policy and 'Peak times' - even on cable they throttle the connection and impose traffic management.
I can confirm that none of that rubbish is enforced on Sky - I think it's the same on O2 / Be as well.
Having been with Virgin (Adsl not cable) I won't be going back to them in a hurry - they were totally clueless and left it to me to prove the faults with their network! - 4 months on a crippled connection with a 180k download speed! - You have been warned!
In answer to your query - yes it's a new fibre op cable into your house to a junction box just like your current BT socket.

PS... totally agree with Spriggan above 02 for £12.50, or £7.50 if you've got an 02 phone!

Spriggan - is there any traffic shaping etc on 02/Be*?
#17
Not got time to read the whole thread (so may be repeating or getting my wires crossed) but a quick note to say my friend was paying £15/month for 512k AOL broadband. I called up AOL with his permission, told them we'd be off to Be Internet if they didn't sort out the problems (at the time) and his lousy service. They first started with the whole "But you won't be able to get more than 512k in your area!" which I knew was a lie. They spoke to a few first-liners/management then came back and offered £9.99/month for up to 8mb (I think he gets about 4) broadband & another free router on the condition he renewed his contract for another 12 months. Job done!
#18
Spriggan
Since you can get LLU, I would personally go for O2 20mb for £12.50 (£7.50 if your an O2 customer). You will definately get better speeds with them!


Yeh but i wont get 20mbs via a phoneline its like 8mb max - better off getting fibre dont you think - futureproof really as its gunan be common in like 3 years

Im on the net all day really and play games for like 6 hours a day and watch youtube etc download music - ive got fair usage with aol but never had any complaints about it
#19
jayhab
Just be weary with Virgin - do your homework on their Fair Usage Policy and 'Peak times' - even on cable they throttle the connection and impose traffic management.
I can confirm that none of that rubbish is enforced on Sky - I think it's the same on O2 / Be as well.
Having been with Virgin (Adsl not cable) I won't be going back to them in a hurry - they were totally clueless and left it to me to prove the faults with their network! - 4 months on a crippled connection with a 180k download speed! - You have been warned!
In answer to your query - yes it's a new fibre op cable into your house to a junction box just like your current BT socket.

PS... totally agree with Spriggan above 02 for £12.50, or £7.50 if you've got an 02 phone!

Spriggan - is there any traffic shaping etc on 02/Be*?


Got a mate on Be. No shaping/throttling at all.
#20
my advice - get shot of aol...had to argue to get out of my 18 month contract due to their incompetent service.

they have been **** since they were bought out by craphone warehouse...

try and get an alternative supplier
#21
m1lz

they have been **** since they were bought out by craphone warehouse...


I've disliked them since about 1999. Got shot of them after my first year's internet access at home. Never looked back since - and I'll be doing the same with Virgin asap!
#22
jayhab;2148660
Just be weary with Virgin - do your homework on their Fair Usage Policy and 'Peak times' - even on cable they throttle the connection and impose traffic management.
I can confirm that none of that rubbish is enforced on Sky - I think it's the same on O2 / Be as well.
Having been with Virgin (Adsl not cable) I won't be going back to them in a hurry - they were totally clueless and left it to me to prove the faults with their network! - 4 months on a crippled connection with a 180k download speed! - You have been warned!
In answer to your query - yes it's a new fibre op cable into your house to a junction box just like your current BT socket.

PS... totally agree with Spriggan above 02 for £12.50, or £7.50 if you've got an 02 phone!

Spriggan - is there any traffic shaping etc on 02/Be*?

Be does not have any throttling or traffic shaping and I doubt O2 has either. The only thing is O2 requires you to sign a 12 month contract whereas Be only requires you to give 3 months notice.
#23
Dan - it IS possible to get upto 24meg via a phoneline if you go via an LLU provider - O2 /Be*. Sky will do up to 16 meg over a phone line.

As mentioned earlier - cable will give a faster linespeed (up to 50 meg i believe now in some areas) but Virgin DO throttle your connection if you tend to max it out in peak periods.
ADSL MAX = up to 8meg
ADSL2+ = up to 24 meg
I'd really listen to what Spriggan is saying - 20meg for £12.50 a month is a steal!!



Spriggan - cheers for confirming that - i don't think be*/02 did any traffic shaping!
banned#24
csiman
very expensive

i pay £26.95 to VM for 20mb BB and phone line rental and free local calls. I did have it half that price for years so just need to get around to calling retentions for a discount again.


If thats all you are still paying since the migration I woudn't ring them, as you are likely to find some of your discounts will get removed and you end up paying more :thumbsup:

Unless of course you are on a staff discount rate (which I doubt if you had to ring retentions to get it)
#25
I just wrote a essay for you dan but my daughter pressed my back key and I lost it all. It looks like your on a fixed 2 meg circuit, if your still in contract with AOL ask them to move you to the rate adaptive/max service (upto 8meg), don't do this if towards the end of your contract as they ay commit you to a new one (ask). Your better as people have rightly suggested looking at a adsl2+ provider like be/o2 or easynet/sky, these both offer better download speeds, but a big benefit as a gamer (which I know you are) is a better upload speed. BT wholesale are slowly rolling out ADSL2+ to exchanges, so more providers will be offering upto 24meg broadband soon. You should be at the top end of the speed you opt for due to your line length/attenuation. But you'll never ever get the maximum speed advertised (16, 24, 8) due to overheads (you may synch at those speeds) clever advertising. Virign broadband is not fibre all the way to your house, it's fibre to the mux (green street cab) then copper from that point to your house, and is installed with a cable similar to a TV cable but comes from underground to your desired location (again clever advertising). If I didn't get BT broadband foe nowt, I'd go with o2/be due to what I hear about them.
#26
Hi Paddy - how you doing - not seen you on here in a while!

O2 BB's 16 meg package has an upload speed of 1.3meg: the 20 meg package is 1.6meg!!!
#27
Busy with work mate, all weekend OT is gone so gotta grab my fix on an evening.
#28
dandoc2
Yeh but i wont get 20mbs via a phoneline its like 8mb max - better off getting fibre dont you think - futureproof really as its gunan be common in like 3 years

Im on the net all day really and play games for like 6 hours a day and watch youtube etc download music - ive got fair usage with aol but never had any complaints about it


If you do a lot of downloading then £15 a month for an unlimited connection is a great deal - and 2mbps is a reasonable speed. Excluding LLU services only availible in some parts of the country I don't think there are any ISPs that offer decent download limits and no throttling/shaping for under £20 at the moment.

Fibre is a great technology, unfortunately the only ISP doing it is virgin who have silly download limits. The upload sucks too, it's only 512kbps.

As you can get o2/Be I would definitely go for them. They reportedly offer unlimited usage with no shaping/thottling and great upload speeds of 1-2mbps.
#29
dandoc2
BT ADSL broadband availability
You are connected to the Wallington telephone exchange.

ADSL is available in your area
Your exchange is also enabled for ADSL Max services

According to BT Wholesale, houses at your postcode should be able to support a 6.5Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results:
[BT ADSL Code: GEGEGEZ] You can receive 2Mbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 1Mbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 512Kbps ADSL
[BT ADSL Code: GEGEGEZ] You can receive 256Kbps ADSL

You are approximately 651 metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

» Your BT ADSL code is: GEGEGEZ
» Matched result using the postcode you provided


mate you were in the exact same position I was just after xmas, same aol deal, just about the same distance etc away from exchange, same download/upload speeds so phoned aol and turned out our contract had expired so were just on a 1 month rolling service.

immediately asked for my mac code, ignored promise of unlimited downloads for 20 quid a month and got with o2 for the pricely sum of £7 a month.

now getting 8 meg download speeds and 1 meg upload with no usage limits or throttling. Get out that aol nonsense if you can and get over to Be or o2 soon as:thumbsup:
banned#30
EndlessWaves;2151476
If you do a lot of downloading then £15 a month for an unlimited connection is a great deal - and 2mbps is a reasonable speed. Excluding LLU services only availible in some parts of the country I don't think there are any ISPs that offer decent download limits and no throttling/shaping for under £20 at the moment.

Fibre is a great technology, unfortunately the only ISP doing it is virgin who have silly download limits. The upload sucks too, it's only 512kbps.

As you can get o2/Be I would definitely go for them. They reportedly offer unlimited usage with no shaping/thottling and great upload speeds of 1-2mbps.

I am with Virgin and there are no download limits. I probably DL about 8 GB a day and the only penalty is half speed between 4 and 8pm on some days which doesnt really affect me to the extent I would notice.
#31
ants97
mate you were in the exact same position I was just after xmas, same aol deal, just about the same distance etc away from exchange, same download/upload speeds so phoned aol and turned out our contract had expired so were just on a 1 month rolling service.

immediately asked for my mac code, ignored promise of unlimited downloads for 20 quid a month and got with o2 for the pricely sum of £7 a month.

now getting 8 meg download speeds and 1 meg upload with no usage limits or throttling. Get out that aol nonsense if you can and get over to Be or o2 soon as:thumbsup:


Aol are so pants - if you ever used there software it had cut off times of about 3 hours and it dialled up again - thank god for creating new connection now i have the pc on all day running on its own no aol software

Ive been trying to get onto their live help which has a person you can speak to and its free (forget the phoneline) but that doesnt seem to work


Its top right of the text in blue - click live help - just doesnt work for me
http://help.aol.co.uk/

Thik i will probs switch to o2 as im with them on my mob so will get a discount

(EDIT its a con to get the reduced price you have to top up at least £10 a month)
#32
Dan - PAYG is £10 top up every 3 months to qualify for the discount! - Not every month:
Bottom of the page: http://broadband.o2.co.uk/home/packages.jsp
"Discount for Pay & Go customers subject to £10 minimum top-up every 3 months."
#33
dandoc2
Aol are so pants - if you ever used there software it had cut off times of about 3 hours and it dialled up again - thank god for creating new connection now i have the pc on all day running on its own no aol software

Ive been trying to get onto their live help which has a person you can speak to and its free (forget the phoneline) but that doesnt seem to work


Its top right of the text in blue - click live help - just doesnt work for me
http://help.aol.co.uk/

Thik i will probs switch to o2 as im with them on my mob so will get a discount

(EDIT its a con to get the reduced price you have to top up at least £10 a month)


was already on o2 so suited me down to a tee.

don't bother with the live help they can't give you mac code or do anything worthwhile. ended up losing the rag at one of them who just kept copying and pasting out of date phone numbers for me to phone.

get onto the phone and hopefully you'll get the call centre in ireland, i got through to guy in india called dave!!!??? who was an even bigger **** than live help. they'll spout any nonsense to try and keep you thinking your stupid enough to fall for a free laptop at 25 quid a month with an 8 gig download limit, just have to be strong and fall for their bull lol.

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