Is there a time limit for requesting PAC codes from mobile networks? - HotUKDeals
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Is there a time limit for requesting PAC codes from mobile networks?

TGB Avatar
6y, 8m agoPosted 6 years, 8 months ago
Afternoon all,

I'm looking to port my number between 1 contract and another on the same provider, but hear that it isn't possible. So from what I gather the easiest way is to port my current number (o2) to a PAYG SIM (T-Mobile), then call up T-Mobile and request my PAC from them, call o2 and have the number ported to my newer contract.

What I want to know is, is there a set time I need to 'be' with T-Mobile before I can request my PAC, or are they required to provide it by default if asked? Do I need to have topped up with them or anything?

In the past the process has taken about 2-4 days to port numbers from one provider to another, so worst case scenario -- am I to expect this whole process to take around 7 days in total?

Thanks in advance!
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TGB Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
PAC code is valid for 30 days when it is requested and it normally takes about 48 hours to transfer a number over, so if you have to do it that long winded way then you will be possible, just seems weird that you cant keep the same number with the same provider.

Where did you hear it wasnt possible to keep the number btw? did u actually ring up your current provider and ask them?
#2
numptyj
PAC code is valid for 30 days when it is requested and it normally takes about 48 hours to transfer a number over, so if you have to do it that long winded way then you will be possible, just seems weird that you cant keep the same number with the same provider.

Where did you hear it wasnt possible to keep the number btw? did u actually ring up your current provider and ask them?


I was given the info from multiple people in a thread I posted a couple of months back. It's a shame as I'm not really trying to pull a fast one with o2, I had the £120 SIM only cashback (£11/month after cashback) Quidco deal last year, then it happened to come up again (£100/Quidco) in February, so rather than hope it'd still be around in April I decided to take out another one and go about it this way to save as much money as possible. The deal isn't just for new customers, so I'm not really taking advantage of anything but the cashback!

So does anyone think it may be possible to call o2 up in a couple of weeks (when current contract expires) and ask them to port my number onto the newer contract? I'm also worried about invalidating cashback - though I've read the TOS and it says nothing about this invalidating it, I've read plenty of times that people have lost their cashback due to contacting the company via the phone and so on.
#3
numptyj
PAC code is valid for 30 days when it is requested and it normally takes about 48 hours to transfer a number over, so if you have to do it that long winded way then you will be possible, just seems weird that you cant keep the same number with the same provider.

Where did you hear it wasnt possible to keep the number btw? did u actually ring up your current provider and ask them?


It's true, you cannot port a number from same provider, contract to contract. However orange at the time sent me a Pay as You go sim with the number already ported on to it. Might be worth asking your current provider if they will do that for you?

EDIT: Also if you are currently out of contract, then ask to be put on Pay as you go. You can then take out a new contract with the same porvider and transfer the number to the contract.
#4
I'm sure you have to be with Tmobile certain length of time before you can have a PAC code from them... O2 is the only provider that does not have a minimum term.

So if you wanted to port from O2 to Tmobile then back to O2 it should be fine, however you would need to spend at least 30days with Tmobile (I think!).
#5
krazie2004

EDIT: Also if you are currently out of contract, then ask to be put on Pay as you go. You can then take out a new contract with the same porvider and transfer the number to the contract.


Thanks for this, this might be a good option. Only difference for me is that the new contract is already running, so I wonder if this changes anything? I guess it'd be worth giving o2 a call tomorrow to find out whether this can be done, or at the very least to put me straight onto PAYG at the end of the contract.
#6
Pr3cious18
I'm sure you have to be with Tmobile certain length of time before you can have a PAC code from them... O2 is the only provider that does not have a minimum term.

So if you wanted to port from O2 to Tmobile then back to O2 it should be fine, however you would need to spend at least 30days with Tmobile (I think!).


That's interesting. Can anyone else confirm this? I could of course get another PAYG sim (voda, Orange, 3) if they don't have any kind of minimum term and use that instead.
#7
I transfered my number from a normal o2 sim to an iPhone sim. To do this you will need to say that your current sim doesnt support 3g, and thats the reason you want to change your number to the new sim.
#8
Pr3cious18
I'm sure you have to be with Tmobile certain length of time before you can have a PAC code from them... O2 is the only provider that does not have a minimum term.

So if you wanted to port from O2 to Tmobile then back to O2 it should be fine, however you would need to spend at least 30days with Tmobile (I think!).


Best to contact them directly to see if there is a minimum term you have to spend, although it mentions nothing about it on the website?!

FAQs
What is my PAC for?
Your Porting Authorisation Code is needed to port your number from your current network. It basically gives you permission to leave and allows us to transfer your number to our network. Once your PAC is issued it's only valid for 30 days, after which if you haven't contacted us within this time, the code will expire and your mobile number will remain on your current network.
Can I transfer (port) my number if it's on a pay as you go plan?
Yes, you can, as long as the number is still connected to the network.
Can I withdraw my request to transfer (port) my number?
Once you have requested to port your number and your PAC has been entered into the system, the port will take place on the specified date.
How long will the port take?
The number you wish to port will be transferred to our network within 2 working days from the date of initial request.
I wish to transfer my existing number to T-Mobile, what should I do?
First, check out our latest offers then once you have purchased you new phone and plan, simply contact your current network and obtain your PAC.
Can I transfer more than one number to T-Mobile?
Yes you can, simply include your other numbers when requesting your PAC code from your current network.
I wish to leave T- Mobile, how do I get a PAC from T-Mobile?
Sorry to hear that you're thinking of leaving us. We are always keen to hear your feedback for wanting to leave us, so simply call our specialised team on 0845 412 5000, or 150 if calling from your T-Mobile phone between 8:30am - 10:00pm Monday - Sunday
#9
UPDATE:

I called o2 today to see on the off chance it'd be possible to port from one o2 contract to another. They said no, so I asked whether it'd be possible to switch to PAYG at the end of my contract and then port. They wern't sure, so put me through to retentions. Guy in retentions told me that his colleages were wrong, it doesn't work like that anymore and I could port from one contract to another no problem - he'd issue me a PAC code which I could then call up o2 with, quote my current/other contract details and they'd just port numbers there and then. No messing about, just the usual 48 hour switch. He also said to call broadband support and let them know of the number port and I won't lose any of my broadband discount.

So well recommended to anyone with 2 o2 contracts out (or looking to take a new one out) who wishes to let one expire but keep the number, they'll allow you to do this.


:thumbsup: to o2, very good support indeed
#10
Was on a rolling contrac with T Mobile tried to upgrade to EE but the deal they offered was not good enough. Bought the phone via a 3rd party new contract with EE but I now understand I cannot keep my number and have to buy a Payg sim with another provider and then transfer back to EE ... This is crazy ... How long do I have to stay on the Payg sim before taking my number back to EE ... Head hurts !!

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